Help Desk Lead Location: Miami, FL, 33101 CLEARANCE: TS/SCI We are seeking a highly motivated and experienced Help Desk Lead to join our IT team in Miami, FL. The ideal candidate will be responsible ...
Help Desk Lead Location: Miami, FL, 33101 CLEARANCE: TS/SCI We are seeking a highly motivated and experienced Help Desk Lead to join our IT team in Miami, FL. The ideal candidate will be responsible ...
Help Desk Lead
Miami, FL · On-site
Help Desk Lead Full-time Clearance Requirement: Top Secret/SCI Compensation: USD 59,644 - USD 123,877 - yearly Company Description Founded in 1989, SOSi is among the largest private, founder-owned ...
Help Desk Lead
Miami, FL · On-site
Help Desk Lead Full-time Clearance Requirement: Top Secret/SCI Compensation: USD 59,644 - USD 123,877 - yearly Company Description Founded in 1989, SOSi is among the largest private, founder-owned ...
Help Desk Lead
Miami, FL · On-site
Ascension Federal Services, Inc. is seeking a highly motivated and experienced Help Desk Lead to join their IT team in Miami, FL. The ideal candidate will be responsible for overseeing the daily ...
Help Desk Lead
Miami, FL · On-site
Ascension Federal Services, Inc. is seeking a highly motivated and experienced Help Desk Lead to join their IT team in Miami, FL. The ideal candidate will be responsible for overseeing the daily ...
Help Desk Lead
Miami, FL · On-site
Medical
Dental
Vision
Retirement
Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required TS/SCI ...
Help Desk Lead
Miami, FL · On-site
Medical
Dental
Vision
Retirement
Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required TS/SCI ...
Help Desk Lead
Doral, FL · On-site
Medical
Dental
Vision
Retirement
Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required TS/SCI ...
Help Desk Lead
Doral, FL · On-site
Medical
Dental
Vision
Retirement
Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required TS/SCI ...
Help Desk Lead
Doral, FL · On-site
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...
Help Desk Lead
Doral, FL · On-site
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...
Help Desk Lead
Doral, FL · On-site
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...
Help Desk Lead
Doral, FL · On-site
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...
Help Desk Lead
Doral, FL · On-site
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...
Help Desk Lead
Doral, FL · On-site
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...
Quick apply
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...
Help Desk Lead
Miami, FL · On-site
This position is contingent upon contract award SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable ...
Help Desk Lead
Miami, FL · On-site
This position is contingent upon contract award SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable ...
Help Desk Lead
$61K - $141K/yr
Medical
Life
Retirement
PTO
Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles, theories ...
Help Desk Lead
$61K - $141K/yr
Medical
Life
Retirement
PTO
Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles, theories ...
Help Desk Lead - Mid
Miami, FL · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Help Desk Lead LCAT: Mid Join the Nalley Consulting team at Southcom HQ. Position: Help Desk Lead Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command Required clearance: TS/SCI ...
Help Desk Lead - Mid
Miami, FL · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Help Desk Lead LCAT: Mid Join the Nalley Consulting team at Southcom HQ. Position: Help Desk Lead Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command Required clearance: TS/SCI ...
Help Desk Lead
Doral, FL · On-site
$61K - $141K/yr
Medical
Life
Retirement
PTO
Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles, theories ...
Help Desk Lead
Doral, FL · On-site
$61K - $141K/yr
Medical
Life
Retirement
PTO
Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles, theories ...
Help Desk Lead
Miami, FL · On-site
$86K - $198K/yr
Medical
Life
Retirement
PTO
Help Desk Lead Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles, theories, and concepts and ...
Help Desk Lead
Miami, FL · On-site
$86K - $198K/yr
Medical
Life
Retirement
PTO
Help Desk Lead Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles, theories, and concepts and ...
Help Desk Lead
Doral, FL · On-site
$86K - $198K/yr
Medical
Life
Retirement
PTO
R0245925 Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles ...
Help Desk Lead
Doral, FL · On-site
$86K - $198K/yr
Medical
Life
Retirement
PTO
R0245925 Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles ...
Help Desk Lead Location: Miami, FL, 33101 CLEARANCE: TS/SCI We are seeking a highly motivated and experienced Help Desk Lead to join our IT team in Miami, FL. The ideal candidate will be responsible ...
Help Desk Lead Location: Miami, FL, 33101 CLEARANCE: TS/SCI We are seeking a highly motivated and experienced Help Desk Lead to join our IT team in Miami, FL. The ideal candidate will be responsible ...
Help Desk Lead
Doral, FL · On-site +1
$86K - $198K/yr
Medical
Life
Retirement
PTO
Share Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles ...
Help Desk Lead
Doral, FL · On-site +1
$86K - $198K/yr
Medical
Life
Retirement
PTO
Share Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles ...
Help Desk Lead - Mid
Doral, FL · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Help Desk Lead LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command J2 Required clearance: TS/SCI Required education: Bachelor's degree in Information Technology ...
Help Desk Lead - Mid
Doral, FL · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Help Desk Lead LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command J2 Required clearance: TS/SCI Required education: Bachelor's degree in Information Technology ...
Help Desk Lead with Security Clearance
Miami, FL · On-site
Medical
Dental
Vision
Life
Retirement
PTO
The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.
New
Help Desk Lead with Security Clearance
Miami, FL · On-site
Medical
Dental
Vision
Life
Retirement
PTO
The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.
New
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...
Help Desk Lead information
See Florida salary details
$16.1K - $22.7K
4% of jobs
$22.7K - $29.2K
17% of jobs
$30.8K is the 25th percentile. Wages below this are outliers.
$29.2K - $35.8K
15% of jobs
The median wage is $41.3K / yr.
$35.8K - $42.4K
16% of jobs
$42.4K - $49K
16% of jobs
$52.8K is the 75th percentile. Wages above this are outliers.
$49K - $55.6K
11% of jobs
$55.6K - $62.2K
3% of jobs
$62.2K - $68.8K
8% of jobs
$68.8K - $75.4K
6% of jobs
$75.4K - $82K
1% of jobs
$82K - $88.6K
2% of jobs
$16.1K
$47.2K
$88.6K
How much do help desk lead jobs pay per year?
As of Aug 13, 2026, the average yearly pay for help desk lead in Florida is $47,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,600.00 and $58,300.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Help Desk Lead, and why are they important?
To thrive as a Help Desk Lead, you need a solid background in IT troubleshooting, customer support, and leadership, often supported by an associate or bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, is typically required. Excellent communication, problem-solving abilities, and team management skills help you mentor staff and resolve complex issues efficiently. These competencies ensure smooth IT operations, high customer satisfaction, and effective team performance in a fast-paced environment.
What does a Help Desk Lead do?
A Help Desk Lead oversees the daily operations of a help desk team, ensuring that support requests are handled efficiently and customer satisfaction is maintained. They are responsible for managing and mentoring help desk staff, monitoring ticket queues, and providing technical guidance when needed. Additionally, Help Desk Leads often coordinate with other IT departments to resolve complex issues and implement process improvements. Their role is crucial in maintaining high service standards and supporting organizational technology needs.
What is the difference between Help Desk Lead vs Help Desk Technician?
| Aspect | Help Desk Lead | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, ITIL, leadership certifications | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Supervises team, manages escalations | Provides technical support to end-users |
| Responsibilities | Team coordination, process improvement | Issue troubleshooting, user support |
The Help Desk Lead typically oversees support teams, manages escalations, and improves support processes, requiring leadership skills and certifications. The Help Desk Technician focuses on resolving technical issues directly for users, with a primary emphasis on troubleshooting. Both roles are essential in IT support, but the Lead has a supervisory role, while the Technician is more hands-on with technical tasks.
How does a Help Desk Lead typically collaborate with other IT teams to resolve complex technical issues?
A Help Desk Lead plays a crucial role in bridging the gap between the help desk team and other specialized IT departments, such as network administration or software development. When complex technical issues arise, the Help Desk Lead is responsible for escalating tickets, providing detailed documentation, and facilitating communication to ensure efficient resolution. They often coordinate meetings, delegate tasks, and follow up on progress, ensuring that end users receive timely support while also helping their team learn from these escalated scenarios. This collaborative approach not only resolves issues effectively but also fosters continuous skill development within the help desk team.
What are popular job titles related to Help Desk Lead jobs in Florida?
For Help Desk Lead jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Help Desk Lead jobs in Florida look for?
The top searched job categories for Help Desk Lead jobs in Florida are:
Full-time
Re-posted 5 days ago
Job description
Location: Miami, FL, 33101
CLEARANCE: TS/SCI
Job Description
We are seeking a highly motivated and experienced Help Desk Lead to join our IT team in Miami, FL. The ideal candidate will be responsible for overseeing the daily operations of the help desk, ensuring timely and effective resolution of technical issues, and providing leadership and guidance to the help desk team.
Key Responsibilities- Lead and manage the help desk team to deliver exceptional technical support to end-users.
- Coordinate and prioritize help desk tickets to ensure timely resolution.
- Provide advanced troubleshooting and technical support for hardware, software, and network issues.
- Develop and maintain help desk documentation, procedures, and knowledge base articles.
- Train and mentor help desk staff to improve technical skills and customer service.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Monitor help desk performance metrics and generate reports for management.
- Assist in the implementation of new IT systems and upgrades.
- Proven experience in a help desk or technical support role, with at least 2 years in a leadership position.
- Strong knowledge of Windows and Mac operating systems, networking, and common business applications.
- Excellent problem-solving and communication skills.
- Ability to manage multiple priorities and lead a team in a fast-paced environment.
- Experience with help desk ticketing systems and remote support tools.
- Relevant certifications such as CompTIA A+, ITIL, or Microsoft certifications are a plus.
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
If you are passionate about technology and leadership, and want to make a difference in a dynamic IT environment, please submit your resume and cover letter for consideration.
```