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Help Desk Lead Jobs in Arizona (NOW HIRING)

Kestra Holdings

Senior Help Desk Engineer

Tempe, AZ · On-site

Lead with Purpose. Partner with Impact. As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide support to internal our employees and leaders in the ...

Nuvodia

Help Desk Specialist III

Chandler, AZ · On-site

$21.53 - $34.61/hr

Takes the lead of help desk resources within projects as necessary. * Will take ownership of escalated tickets, using the engineering team as a support mechanism when needed. * Invests time training ...

Nuvodia

Help Desk Specialist III

Chandler, AZ

$21.53 - $34.61/hr

Takes the lead of help desk resources within projects as necessary. * Will take ownership of escalated tickets, using the engineering team as a support mechanism when needed. * Invests time training ...

GSD Search, LLC

Service Desk Team Lead

Tempe, AZ · On-site

Team Lead, IT Service Desk Location: Tempe, AZ (Onsite) Position Type: Direct Hire Lead an ... At least 1 year of experience leading or supervising a Service Desk or Help Desk team. * Experience ...

GSD Search

Service Desk Team Lead

Tempe, AZ · On-site

Team Lead, IT Service Desk Location: Tempe, AZ (Onsite) Position Type: Direct Hire Lead an ... At least 1 year of experience leading or supervising a Service Desk or Help Desk team. * Experience ...

Monogram Health

Service Desk Team Lead

Tempe, AZ · On-site

Service Desk Team Lead The Service Desk Team Lead is responsible for overseeing the daily ... Experience leading a team of 3-6 people in a service or help desk environment preferred.

Monogram Health

Service Desk Team Lead

Tempe, AZ · On-site

Service Desk Team Lead The Service Desk Team Lead is responsible for overseeing the daily ... Experience leading a team of 3-6 people in a service or help desk environment preferred.

TEKsystems

IT Helpdesk Manager

Phoenix, AZ

$48 - $58/hr

Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...

TEKsystems

IT Helpdesk Manager

Phoenix, AZ

$48 - $58/hr

Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...

USAA

Lead Service Desk Supervisor

Phoenix, AZ · Hybrid

Proven experience leading frontline support teams in IT Service Desk, Help Desk, Technical Support ... Serving as a senior lead for Service Desk operations, with a proven ability to identify ...

KIDSUNITED

Sales Associate/Front Desk Lead

Chandler, AZ · On-site

$17 - $19/hr

If you're passionate about helping families, enjoy exceeding goals, and want to grow with an exciting new brand entering the Phoenix market, we'd love to meet you. What You'll Do As the first point ...

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Help Desk Lead information

See Arizona salary details

$20K

$58.8K

$110.4K

How much do help desk lead jobs pay per year?

As of Aug 18, 2026, the average yearly pay for help desk lead in Arizona is $58,830.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $72,700.00 per year, depending on experience, location, and employer.

What does a Help Desk Lead do?

A Help Desk Lead oversees the daily operations of a help desk team, ensuring that support requests are handled efficiently and customer satisfaction is maintained. They are responsible for managing and mentoring help desk staff, monitoring ticket queues, and providing technical guidance when needed. Additionally, Help Desk Leads often coordinate with other IT departments to resolve complex issues and implement process improvements. Their role is crucial in maintaining high service standards and supporting organizational technology needs.

How does a Help Desk Lead typically collaborate with other IT teams to resolve complex technical issues?

A Help Desk Lead plays a crucial role in bridging the gap between the help desk team and other specialized IT departments, such as network administration or software development. When complex technical issues arise, the Help Desk Lead is responsible for escalating tickets, providing detailed documentation, and facilitating communication to ensure efficient resolution. They often coordinate meetings, delegate tasks, and follow up on progress, ensuring that end users receive timely support while also helping their team learn from these escalated scenarios. This collaborative approach not only resolves issues effectively but also fosters continuous skill development within the help desk team.

What are the key skills and qualifications needed to thrive as a Help Desk Lead, and why are they important?

To thrive as a Help Desk Lead, you need a solid background in IT troubleshooting, customer support, and leadership, often supported by an associate or bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, is typically required. Excellent communication, problem-solving abilities, and team management skills help you mentor staff and resolve complex issues efficiently. These competencies ensure smooth IT operations, high customer satisfaction, and effective team performance in a fast-paced environment.

What is the difference between Help Desk Lead vs Help Desk Technician?

AspectHelp Desk LeadHelp Desk Technician
CertificationsCompTIA A+, ITIL, leadership certificationsCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises team, manages escalationsProvides technical support to end-users
ResponsibilitiesTeam coordination, process improvementIssue troubleshooting, user support

The Help Desk Lead typically oversees support teams, manages escalations, and improves support processes, requiring leadership skills and certifications. The Help Desk Technician focuses on resolving technical issues directly for users, with a primary emphasis on troubleshooting. Both roles are essential in IT support, but the Lead has a supervisory role, while the Technician is more hands-on with technical tasks.

What are popular job titles related to Help Desk Lead jobs in Arizona?

For Help Desk Lead jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Help Desk Lead jobs in Arizona look for?

The top searched job categories for Help Desk Lead jobs in Arizona are:

What cities in Arizona are hiring for Help Desk Lead jobs?

Cities in Arizona with the most Help Desk Lead job openings:

Help Desk Lead jobs near you
Infographic showing various Help Desk Lead job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 2% Temporary, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $58,830 per year, or $28.3 per hour.

Senior Help Desk Engineer

Kestra Holdings

Tempe, AZ • On-site

Full-time

Medical, Retirement

Re-posted 4 days ago

Job description

Kestra Holdings offers industry-leading wealth management platforms for independent wealth management professionals nationwide. Kestra is dedicated to empowering independent financial professionals-including traditional and hybrid RIAs-to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.
Lead with Purpose. Partner with Impact.
As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide support to internal our employees and leaders in the financial services industry across the country. You will be the primary contact to personnel looking for technical assistance across multiple systems by phone, email, and in-person. You will be empowered to provide first class support and creative solutions to facilitate a productive operating environment for all our teams.
What You'll Do:
Enterprise Help Desk escalation support: 4+ years preferred.
  • Handle and resolve complex user hardware, software, identity, access, Microsoft 365, endpoint, and network-related issues, escalating to relevant teams when appropriate while maintaining ownership through resolution.
  • Serve as the primary escalation point for Level 1 and Level 2 Help Desk issues and provide guidance, coaching, and technical direction to junior team members.
  • Accurately log, update, and track all support requests using the request tracking platform, ensuring troubleshooting steps, user communications, escalation notes, and resolution details are documented clearly.
  • Administer and support Microsoft 365 services, including Exchange Online mailboxes, shared mailboxes, distribution groups, Microsoft Teams, OneDrive, SharePoint, calendar permissions, mobile email configuration, and mailbox delegation.
  • Troubleshoot email delivery and mail-flow issues using message trace, Outlook diagnostics, transport-rule review, shared mailbox permission validation, and DNS-related analysis, including SPF, DKIM, and DMARC where applicable.
  • Administer and support identity and access processes across Active Directory and Microsoft Entra ID, including user provisioning, deprovisioning, group membership, licensing, MFA, Conditional Access, SSO, password resets, account lockouts, and hybrid identity synchronization issues.
  • Deploy, configure, image, reimage, troubleshoot, and lifecycle-manage desktops, laptops, mobile devices, and peripherals using approved endpoint management and provisioning tools such as Microsoft Intune, Autopilot, Microsoft Deployment Toolkit, and related platforms.
  • Troubleshoot device enrollment, compliance, Defender health, Windows Update, Autopilot ESP, hybrid join, profile corruption, endpoint performance, and remote-management issues.
  • Support Windows, macOS, iOS, and Android devices in corporate, remote, and office environments, including direct user support, remote troubleshooting, and hands-on deskside assistance.
  • Maintain accurate IT asset and inventory records, including hardware assignments, device ownership, stock levels, refresh planning, returned equipment, retired assets, procurement coordination, and lifecycle management activities.
  • Partner with cybersecurity, networking, infrastructure, vendors, and business stakeholders to resolve complex incidents, implement approved changes, and ensure timely communication on support requests and project work.
  • Conduct root cause analysis for recurring incidents and identify opportunities to reduce repeat tickets through automation, process improvement, better documentation, training, or system remediation.
  • Support conference room and collaboration technologies, including Microsoft Teams Rooms, room PCs, audio/video peripherals, displays, docking stations, softphones, and high-visibility executive meeting support.
  • Research, test, and document patches, upgrades, service packs, device models, peripheral standards, and support tooling before broad deployment.
  • Create, update, and maintain standard operating procedures, troubleshooting runbooks, knowledge base articles, onboarding/offboarding procedures, asset-management workflows, and internal documentation to improve consistency and self-service support.
  • Identify and implement approved automation opportunities using PowerShell, Power Automate, Microsoft Copilot, and other approved tools to reduce manual support effort and improve service delivery.
  • Perform physical support tasks such as setting up and rearranging conference rooms, assembling and configuring desks or workstations, moving equipment, managing peripherals, or pulling wires through ceilings as needed.
  • Promote a positive, accountable, customer-focused Help Desk environment while maintaining strong communication, professionalism, urgency, and follow-through.

What You Bring:
  • Bachelor's Degree or applicable experience
  • Active Directory management (2+ years)
  • Microsoft Deployment Tool imaging console (2+ years)
  • Hardware knowledge for Dell workstations/laptops (2+ years)
  • File manipulation, shared files/folders networking (2+ years)
  • Experience supporting both Microsoft and Mac operating systems (2+ years)
  • Experience with Microsoft Office Macros (creation and installation)
  • Or equivalent certifications/education
  • Enterprise level Antivirus experience.
  • Enterprise level VPN experience.
  • Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases.
  • Experience with PC hardware build and troubleshooting.

Internal Application Policy:
Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.
Benefits to support you:
  • Competitive pay and benefits with a large employer (over 1600 employees nationwide)
  • 401(k), health insurance, and a competitive benefits package
  • Work in a supportive, collaborative environment committed to professional excellence
  • Help clients navigate meaningful financial decisions with confidence
  • Opportunities for training, development, and long-term growth within the firm
  • Tuition reimbursement for qualified expenses

Kestra Values:
Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.
Explore Life at Kestra
Kestra Holdings Website: https://www.kestrafinancial.com/
Careers Portal: https://jobs.dayforcehcm.com/en-US/kestra/KESTRACAREERSITE
LinkedIn: https://www.linkedin.com/company/kestra-financial
Apply Today
Lead with purpose. Apply now and help shape the future of Kestra.
DisclosureBy applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:
  • You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
  • It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.

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