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Entry Level It Help Desk Jobs in Arizona (NOW HIRING)

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · Hybrid

An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · On-site

An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...

Trapp Technology

IT Help Desk Level 1

Phoenix, AZ · Remote

$17 - $22.50/hr

We help organizations simplify technology, improve security, and support growth through proactive ... IT services environment through tickets, chat, and phone support. This role troubleshoots customer ...

TRAPP TECHNOLOGY INC

IT Help Desk Level 1

Phoenix, AZ · On-site +1

$17 - $22.50/hr

We help organizations simplify technology, improve security, and support growth through proactive ... IT services environment through tickets, chat, and phone support. This role troubleshoots customer ...

BC Tech Pro

IT Help Desk/Deskside Support

Chandler, AZ · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

Collabera LLC

Entry Level IT Support

Chandler, AZ · On-site

$23 - $25/hr

Job Title: Entry Level IT Support Location: Chandler, AZ 85224 Work Arrangement: Hybrid (4 day onsite in a week) Client Industry: Banking/Finance Duration: 18-24 Months Contract [Possibility of FTE ...

Collabera LLC

Entry Level IT Support

Chandler, AZ · On-site

$23 - $25/hr

Job Title: Entry Level IT Support Location: Chandler, AZ 85224 Work Arrangement: Hybrid (4 day onsite in a week) Client Industry: Banking/Finance Duration: 18-24 Months Contract [Possibility of FTE ...

LESLIES POOLMART INC

Help Desk Specialist

Phoenix, AZ · Hybrid

Qualifications: * 2 years of experience working in an IT Help Desk environment. * 1-2 years of experience with Microsoft Office (Outlook, Access, Excel, Word, and PowerPoint). * 1-2 years of ...

Pae

IT Support Technician

Tucson, AZ · On-site

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

Pae

IT Support Technician

Tucson, AZ · On-site

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

Pae

IT Support Technician

Eloy, AZ · On-site

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

Amentum

IT Support Technician

Tucson, AZ · On-site

$33 - $35/hr

We are pipelining candidates for a future role in Tucson, AZ With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and ...

Collabera LLC

Entry Level IT Support

Chandler, AZ · On-site

This is an entry-level Technical Support opportunity designed for recent college graduates looking to start their career in IT. You ll work closely with users and internal IT teams to troubleshoot ...

Heico

IT Support Technician

Tempe, AZ · On-site

$21 - $28.75/hr

Support requests are received via email, phone, help desk tickets and/or in person. Tasks will ... The Information Technology (IT) Support Technician will have escalation channels both within the ...

HEICO

IT Support Technician

Tempe, AZ · On-site

$21 - $28.75/hr

Support requests are received via email, phone, help desk tickets and/or in person. Tasks will ... The Information Technology (IT) Support Technician will have escalation channels both within the ...

HEICO

IT Support Technician

Tempe, AZ · On-site

$21 - $28.75/hr

Support requests are received via email, phone, help desk tickets and/or in person. Tasks will ... The Information Technology (IT) Support Technician will have escalation channels both within the ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Arizona

Entry Level It Help Desk information

See Arizona salary details

$11

$21

$31

How much do entry level it help desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level it help desk in Arizona is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Arizona?

The most popular types of It Help Desk jobs in Arizona are:

What are popular job titles related to Entry Level It Help Desk jobs in Arizona?

For Entry Level It Help Desk jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Arizona look for?

The top searched job categories for Entry Level It Help Desk jobs in Arizona are:

What cities in Arizona are hiring for Entry Level It Help Desk jobs?

Cities in Arizona with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Arizona as of August 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $44,874 per year, or $21.6 per hour.

IT Help Desk Analyst

Zentech Consulting

Tempe, AZ • Hybrid

Full-time

Re-posted 17 days ago

Key responsibilities

  • Receive, analyze, document, escalate, and resolve customer issues and requests related to services delivered

  • Monitor and report on customer systems and networks using various monitoring tools

  • Partner with engineering teams to resolve technology problems and work towards resolution

Job description

Company Description

We delivers world class IT solutions 365/24/7.  We're in search of dynamic individuals that are passionate about technology and providing best-in-class customer service.  Our managed services engagements allow our employees to have access to a variety of technologies and environments, broadening your skillset while preparing you for future growth.

We employs nearly 550 people throughout the U.S. The company offers hybrid IT solutions including cloud and hosting solutions, managed services, ERP application management, professional services, IT hardware and top-tier data centers in Arizona, Colorado, Iowa, Minnesota, Oregon and Wisconsin. Our team of technology professionals manage secure, world-class, hybrid IT infrastructures and applications for thousands of businesses around the globe. 

Job Description

An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers; this team is the launching point for all customer support communications. Technicians are responsible for receipt, analysis, documentation, escalation, and resolution of customer issues and requests related to services delivered.   This team is involved in major incident resolution. 

Responsibilities include monitoring and reporting on customer systems and networks using various monitoring tools. A Service Desk Technician also handles operations duties within our datacenter.  This individual will also partner closely with our engineer teams to solve technology problems and work to resolution.  The candidate will demonstrate excellent communication, troubleshooting, and documentation skills as well as an understanding and application of computer support best practices.

**There are several shifts available in our Scottsdale, Gilbert and Tempe locations including first and third shift options**

Responsibilities 

  • Problem solve and deliver solutions to customer issues within SLAs to provide best in class customer service 
  • Issue and incident documentation in Cherwell ticketing tool 
  • Provide top-notch customer service via phone, email and chat in a service support center
  • Escalate and partner with engineering teams to resolve customer issues
  • Monitor enterprise systems through monitoring software (Nagios and Nimsoft)
  • Account management through Active Directory for customer environments
  • Dynamics AX and Baan ERP support 

Qualifications 

Required Qualifications

  • 1+ years of IT experience.
  • Must follow the Service Desk attendance guidelines to meet our customers' needs
Qualifications

Other Qualifications

  • Established track record in IT technologies (Unix/Windows Servers, Database, Data Center and Borderless Networking, Client/Server Application Support)
  • Able to produce a high standard deliverable while under time constraint pressure
  • Experience interacting with external customers
  • Excellent customer service skills, interpersonal skills, and telephone etiquette
  • Friendly personality that enjoys assisting customers
  • Good documentation skills and solid written grammar
  • Able to accurately follow written technical work instructions
  • Able to work in a structured environment
  • Strong organization, time management, and prioritizing skills
Additional Information

All your information will be kept confidential according to EEO guidelines.

ZenTech Consulting logo

About ZenTech Consulting

Sourced by ZipRecruiter

Working with ZenTech Consulting offers potential applicants a unique experience versus a traditional job search. Choosing to begin your job search with ZenTech gives you immediate access to positions at leading companies that partner with us. The opportunity to work with a professional recruiter to identify your strengths, skills and how to apply your prior work experience are some of the immediate benefits to working with us. In addition, your recruiter will share important details about a position and provide interview tips so that you can effectively demonstrate your skills and expertise to hiring managers. By working with ZenTech Consulting, you can also build your network of connections and increase the number and variety of jobs you qualify for. Our service is completely free and you receive the added benefit of working with a recruiter that specializes in your industry. Our recruiters will identify available positions that fit your skills, personality and career goals as well as guide you through the hiring process.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Tampa, FL, US

Year founded

2011

Social media

Facebook

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