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Help Desk Lead Jobs (NOW HIRING)

Zachary Piper Solutions

$130 - $150/hr

Service Desk Lead, Service Desk Manager, Help Desk Manager, Help Desk Supervisor, Technical Support Lead, Technical Support Manager, TS/SCI, Security+, ITIL Foundation, ITIL, Government IT, DoD ...

New

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily basis. Opens, tracks, and closes trouble tickets. Ensures problem ownership and promotes end-user ...

Zachary Piper Solutions

Service Desk Lead

Newington, VA · On-site

$130 - $150/hr

Service Desk Lead, Service Desk Manager, Help Desk Manager, Help Desk Supervisor, Technical Support Lead, Technical Support Manager, TS/SCI, Security+, ITIL Foundation, ITIL, Government IT, DoD ...

New

böhme

IT Help Desk Lead

Draper, UT · On-site

They are seeking a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across the organization while improving processes and acting as an escalation ...

COREHIRE

Entry Level - Help Desk Tech

Marlton, NJ

$20 - $27/hr

Perform other duties as assigned by the Help Desk Lead. Required Skills & Qualifications * Genuine interest in technology and eagerness to learn. * Clear, friendly, and professional phone manner

Bohme, Inc

IT Help Desk Lead

Draper, UT · On-site

$60 - $90/hr

About the Role We are looking for a hands‑on IT Help Desk Lead to oversee daily support operations and elevate the end‑user experience across our organization. This role blends leadership and ...

Bohme

IT Help Desk Lead

Draper, UT · On-site

About the Role We are looking for a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across our organization. This role blends leadership and ...

Decision Point

Service Desk Lead

Reston, VA · On-site

Manage help desk workforce scheduling, workload distribution, and queue management across multiple shifts. * Ensure compliance with established SLAs, KPIs, and customer satisfaction goals. * Lead the ...

Decision Point

Service Desk Lead

Manage help desk workforce scheduling, workload distribution, and queue management across multiple shifts. * Ensure compliance with established SLAs, KPIs, and customer satisfaction goals. * Lead the ...

New

PIPESTONE

IT Service Desk Lead

Pipestone, MN · On-site

PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers. What You'll ...

PIPESTONE

IT Service Desk Lead

Pipestone, MN · On-site

$65 - $80/hr

Lead, coach, and develop Help Desk team members * Manage ticket queues, workload distribution, and service quality * Serve as the escalation point for complex Tier 2 and Tier 3 technical issues

PIPESTONE

IT Service Desk Lead

Sioux Falls, SD · On-site

$65K - $80K/yr

Lead, coach, and develop Help Desk team members * Manage ticket queues, workload distribution, and service quality * Serve as the escalation point for complex Tier 2 and Tier 3 technical issues

PIPESTONE

IT Service Desk Lead

Sioux Falls, SD · On-site

$65 - $80/hr

Lead, coach, and develop Help Desk team members * Manage ticket queues, workload distribution, and service quality * Serve as the escalation point for complex Tier 2 and Tier 3 technical issues

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Help Desk Lead information

See salary details

$21.5K

$63.1K

$118.5K

How much do help desk lead jobs pay per year?

As of Sep 7, 2026, the average yearly pay for help desk lead in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What does a Help Desk Lead do?

A Help Desk Lead oversees the daily operations of a help desk team, ensuring that support requests are handled efficiently and customer satisfaction is maintained. They are responsible for managing and mentoring help desk staff, monitoring ticket queues, and providing technical guidance when needed. Additionally, Help Desk Leads often coordinate with other IT departments to resolve complex issues and implement process improvements. Their role is crucial in maintaining high service standards and supporting organizational technology needs.

How does a Help Desk Lead typically collaborate with other IT teams to resolve complex technical issues?

A Help Desk Lead plays a crucial role in bridging the gap between the help desk team and other specialized IT departments, such as network administration or software development. When complex technical issues arise, the Help Desk Lead is responsible for escalating tickets, providing detailed documentation, and facilitating communication to ensure efficient resolution. They often coordinate meetings, delegate tasks, and follow up on progress, ensuring that end users receive timely support while also helping their team learn from these escalated scenarios. This collaborative approach not only resolves issues effectively but also fosters continuous skill development within the help desk team.

What are the key skills and qualifications needed to thrive as a Help Desk Lead, and why are they important?

To thrive as a Help Desk Lead, you need a solid background in IT troubleshooting, customer support, and leadership, often supported by an associate or bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, is typically required. Excellent communication, problem-solving abilities, and team management skills help you mentor staff and resolve complex issues efficiently. These competencies ensure smooth IT operations, high customer satisfaction, and effective team performance in a fast-paced environment.

What is the difference between Help Desk Lead vs Help Desk Technician?

AspectHelp Desk LeadHelp Desk Technician
CertificationsCompTIA A+, ITIL, leadership certificationsCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises team, manages escalationsProvides technical support to end-users
ResponsibilitiesTeam coordination, process improvementIssue troubleshooting, user support

The Help Desk Lead typically oversees support teams, manages escalations, and improves support processes, requiring leadership skills and certifications. The Help Desk Technician focuses on resolving technical issues directly for users, with a primary emphasis on troubleshooting. Both roles are essential in IT support, but the Lead has a supervisory role, while the Technician is more hands-on with technical tasks.

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Help Desk Lead jobs near you
Infographic showing various Help Desk Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.

Service Desk Lead

Zachary Piper Solutions

On-site

$130 - $150/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

Zachary Piper Solutions is seeking a Service Desk Lead to support a long-term government technology program focused on secure and reliable IT service desk operations. The Service Desk Lead role is ideal for an experienced technical support professional with leadership experience, strong customer service skills, and a background supporting mission-critical government environments. This position will be onsite in Newington, VA and requires a TS/SCI clearance!

Responsibilities of the Service Desk Lead:
  • Lead, mentor, and manage a team of Service Desk technicians supporting daily operations.
  • Manage Service Desk personnel schedules and workload distribution.
  • Review, prioritize, and oversee customer incident and service request tickets.
  • Coordinate with technical teams and functional work centers to resolve issues efficiently.
  • Monitor service desk performance and ensure adherence to service standards and SLAs.
  • Escalate complex technical issues when required and drive resolution efforts.
  • Prepare operational reports, service metrics, status updates, and leadership briefings.
  • Maintain accurate documentation and reporting of incidents, requests, and operational activities.
  • Ensure customers receive timely, effective, and high-quality support.
  • Support a fast-paced, mission-focused environment while maintaining operational excellence.
Qualifications of the Service Desk Lead:
  • Active TS/SCI clearance required.
  • 5+ years of IT support, Service Desk, or related technical experience.
  • Previous experience leading or supervising technical support teams preferred.
  • CompTIA Security+ certification required.
  • ITIL Foundation certification required.
  • Strong communication and customer service skills.
  • Excellent documentation, reporting, and briefing capabilities.
  • Proven troubleshooting and problem-solving experience.
  • Experience working in collaborative team environments.
  • Technical degree, formal technical training, or relevant industry certifications.
  • Experience supporting government or DoD environments preferred.
  • Cisco Certified Network Associate (CCNA) certification preferred.
Compensation for the Service Desk Lead includes:
  • Salary range: $130,000 - $150,000
  • Comprehensive benefits package including medical, dental, vision, 401(k), and PTO

This job opens for applications on 09/03/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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Keywords:

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