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Help Desk Lead Jobs (NOW HIRING)

Bohme

IT Help Desk Lead

Draper, UT · On-site

About the Role We are looking for a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across our organization. This role blends leadership and ...

Whmc

Help Desk Technician II

Colfax, WA · On-site

$26 - $45.50/hr

This role acts as a bridge between Help Desk Technician I and the Help Desk Technician Lead by handling escalated tier II issues, mentoring junior technicians, and assisting with complex ...

City of Boise

IT Help Desk Team Lead

Boise, ID

$21.41 - $25.42/hr

The IT Help Desk Lead also takes point on high-priority support matters involving critical city functions, including elected officials, public safety, Human Resources and other essential departments.

City of Boise, ID

IT Help Desk Team Lead

Boise, ID · On-site

$21.41 - $25.42/hr

The IT Help Desk Lead also takes point on high-priority support matters involving critical city functions, including elected officials, public safety, Human Resources and other essential departments.

Barbaricum

Help Desk Lead (Pre-Award)

Doral, FL

This role will lead help desk operations supporting both cloud-based and on-premises environments, ensuring users receive responsive, high-quality technical support while maintaining service delivery ...

Barbaricum

Help Desk Lead (Pre-Award)

Doral, FL

This role will lead help desk operations supporting both cloud-based and on-premises environments, ensuring users receive responsive, high-quality technical support while maintaining service delivery ...

Barbaricum

Help Desk Lead (Pre-Award)

Doral, FL

This role will lead help desk operations supporting both cloud-based and on-premises environments, ensuring users receive responsive, high-quality technical support while maintaining service delivery ...

Barbaricum

Help Desk Lead (Pre-Award)

Doral, FL · On-site

This role will lead help desk operations supporting both cloud-based and on-premises environments, ensuring users receive responsive, high-quality technical support while maintaining service delivery ...

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All JobsHelp Desk Lead Jobs

Help Desk Lead information

See salary details

$21.5K

$63.1K

$118.5K

How much do help desk lead jobs pay per year?

As of Jun 15, 2026, the average yearly pay for help desk lead in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Lead, and why are they important?

To thrive as a Help Desk Lead, you need a solid background in IT troubleshooting, customer support, and leadership, often supported by an associate or bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, is typically required. Excellent communication, problem-solving abilities, and team management skills help you mentor staff and resolve complex issues efficiently. These competencies ensure smooth IT operations, high customer satisfaction, and effective team performance in a fast-paced environment.

What does a Help Desk Lead do?

A Help Desk Lead oversees the daily operations of a help desk team, ensuring that support requests are handled efficiently and customer satisfaction is maintained. They are responsible for managing and mentoring help desk staff, monitoring ticket queues, and providing technical guidance when needed. Additionally, Help Desk Leads often coordinate with other IT departments to resolve complex issues and implement process improvements. Their role is crucial in maintaining high service standards and supporting organizational technology needs.

What is the difference between Help Desk Lead vs Help Desk Technician?

AspectHelp Desk LeadHelp Desk Technician
CertificationsCompTIA A+, ITIL, leadership certificationsCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises team, manages escalationsProvides technical support to end-users
ResponsibilitiesTeam coordination, process improvementIssue troubleshooting, user support

The Help Desk Lead typically oversees support teams, manages escalations, and improves support processes, requiring leadership skills and certifications. The Help Desk Technician focuses on resolving technical issues directly for users, with a primary emphasis on troubleshooting. Both roles are essential in IT support, but the Lead has a supervisory role, while the Technician is more hands-on with technical tasks.

How does a Help Desk Lead typically collaborate with other IT teams to resolve complex technical issues?

A Help Desk Lead plays a crucial role in bridging the gap between the help desk team and other specialized IT departments, such as network administration or software development. When complex technical issues arise, the Help Desk Lead is responsible for escalating tickets, providing detailed documentation, and facilitating communication to ensure efficient resolution. They often coordinate meetings, delegate tasks, and follow up on progress, ensuring that end users receive timely support while also helping their team learn from these escalated scenarios. This collaborative approach not only resolves issues effectively but also fosters continuous skill development within the help desk team.
More about Help Desk Lead jobs
What cities are hiring for Help Desk Lead jobs? Cities with the most Help Desk Lead job openings:
What states have the most Help Desk Lead jobs? States with the most job openings for Help Desk Lead jobs include:
What job categories do people searching Help Desk Lead jobs look for? The top searched job categories for Help Desk Lead jobs are:
Help Desk Lead jobs near you
Infographic showing various Help Desk Lead job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 46% Full Time, 9% Part Time, 3% Temporary, 35% Contract, and 2% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.
IT Help Desk Lead

IT Help Desk Lead

Bohme

Draper, UT • On-site

Full-time

Posted 9 days ago

Böhme rating

6.0

Company rating: 6.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

About böhme
Böhme is a fast-growing, fashion-forward women's apparel brand with a strong retail
footprint and expanding eCommerce business. Built by founders with a strong point of
view and deep customer connection, the brand has historically partnered with overseas
vendors to bring product to life.
We are seeking a Lead Designer to become Böhme's first internal design hire, owning
the creative vision and product direction end-to-end. This role will partner closely with
the founders and collaborate with overseas manufacturing partners (primarily in China)
to elevate product, refine brand identity, and build a more intentional, design-led
assortment.
This is a unique opportunity to step into a highly entrepreneurial environment and build
the design function from the ground up.
About the Role
We are looking for a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across our organization. This role blends leadership and technical execution. You'll improve processes, and act as an escalation point for complex issues. You'll play a key role in ensuring reliable, efficient IT support across corporate, retail, and warehouse environments.
What You'll Do
  • Manage ticket queue, SLAs, and escalation workflows to maintain responsiveness and accountability
  • Serve as the primary escalation point for complex technical issues (hardware, software, network, POS systems, etc.)
  • Develop and document standard operating procedures (SOPs), knowledge base articles, and troubleshooting guides
  • Partner with IT leadership on support strategy, tooling, and continuous improvement initiatives
  • Monitor support metrics (response time, resolution time, CSAT) and drive performance improvements
  • Coordinate onboarding/offboarding processes, including device provisioning and access management
  • Support multi location environments (corporate office, retail stores, distribution/fulfillment centers)
  • Evaluate and implement help desk tools, automation, and self-service capabilities

What You Bring
  • 5+ years of IT support experience, with at least 1-2 years in a lead or supervisory role
  • Strong knowledge of Windows/Mac environments, mobile device management (MDM), and common SaaS platforms
  • Experience supporting retail systems (POS, payment systems) and/or warehouse environments is a plus
  • Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk)
  • Solid understanding of networking basics (DNS, DHCP, VPN, Wi-Fi troubleshooting)
  • Strong problem-solving skills and ability to manage competing priorities
  • Excellent communication skills with a customer-first mindset
  • Experience building documentation and improving support processes

Nice to Have
  • Certifications such as CompTIA A+, Network+, or ITIL Foundation
  • Exposure to endpoint security and compliance practices

Success in This Role Looks Like
  • Consistently meeting or exceeding SLA targets
  • Improved end-user satisfaction and reduced repeat issues
  • Well-documented processes and a scalable support model
  • A motivated, accountable, and high-performing help desk team

Why Join Us
  • Opportunity to shape and scale IT support in a growing organization
  • Collaborative, fast-paced environment with real impact across the business
  • Competitive compensation, benefits, and growth opportunities

Apply