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Help Desk Volunteer Jobs (NOW HIRING)

FAMILY EXPRESS CORPORATION

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users ... To serve our community through volunteerism and produce a return on assets which will assure the ...

New

TEKsystems

Help Desk Analyst

Detroit, MI · On-site

$16 - $18/hr

Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ... Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term ...

LCBC Church

Help Desk Specialist

Manheim, PA · On-site

Communicate clearly, warmly, and helpfully with staff and volunteers * Resolve basic to ... The Help Desk Specialist will meet regularly with the Director of IT for planning, goal setting ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Voluntary benefits include: * Life & AD&D Insurance for employee, spouse, and children * Short-term ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Voluntary benefits include: * Life & AD&D Insurance for employee, spouse, and children * Short-term ...

LCBC Church

Help Desk Specialist

Manheim, PA

Communicate clearly, warmly, and helpfully with staff and volunteers * Resolve basic to ... The Help Desk Specialist will meet regularly with the Director of IT for planning, goal setting ...

LCBC Church

Help Desk Specialist

Manheim, PA

Communicate clearly, warmly, and helpfully with staff and volunteers * Resolve basic to ... The Help Desk Specialist will meet regularly with the Director of IT for planning, goal setting ...

TEKsystems

Help Desk/Deployment SME

Bethesda, MD

$36.06/hr

Coordinate with Agency Help Desk leadership. * Develop escalation procedures and support workflows ... Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term ...

Fortidia US

Help Desk Specialist

Lakewood, CO · On-site

$25/hr

The Help Desk Support Specialist acts as a key technical resource for our franchise network and ... volunteer time off, 401(k) with company match, Employee Assistance Program, and Health Savings ...

TEKsystems

Help Desk/Deployment SME

Bethesda, MD · On-site

$36.06/hr

This individual develops training materials, supports the Agency Help Desk, and provides advanced ... Voluntary Life & AD&D for the employee and dependents) -Short and long-term disability -Health ...

ettain group

Help Desk

Irving, TX · On-site

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining ... Some volunteer support is required. Qualifications Requirements: Should have an excellent voice on ...

ettain group

Help Desk

Irving, TX · On-site

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining ... Some volunteer support is required. Qualifications Requirements: Should have an excellent voice on ...

TEKsystems

Help Desk Technician

Mount Laurel, NJ · On-site

$20 - $22/hr

Help desk experience: 1-3 years (Preferred). CCNA certification preferred.​ Strong written and ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

VSolvit

HELP DESK TECHNICIAN

Ventura, CA · On-site

$24 - $26/hr

Provide help-desk support and resolve problems to the satisfactory expectations * Modify ... voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team. VSolvit ...

TEKsystems

Help Desk Technician

Mount Laurel, NJ

$20 - $22/hr

Help desk experience: 1-3 years (Preferred). CCNA certification preferred.​ Strong written and ... Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term ...

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Help Desk Volunteer information

See salary details

$8

$19

$33

How much do help desk volunteer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk volunteer in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is a help desk volunteer?

Help Desk Volunteers are individuals who provide support and assistance to users experiencing technical or service-related issues, often in nonprofit organizations, libraries, schools, or community centers. They help answer questions, troubleshoot problems, and guide users through resolving their concerns, whether it involves computer systems, software, or organizational services. These volunteers play a crucial role in ensuring smooth operations and positive user experiences, all while gaining valuable skills in customer service and technical support.

What are the key skills and qualifications needed to thrive as a help desk volunteer?

To thrive as a Help Desk Volunteer, you need basic technical troubleshooting skills, familiarity with common software and hardware, and generally a high school diploma or equivalent. Experience with ticketing systems, remote support tools, and standard office software is often valuable. Patience, strong communication, and a customer-focused attitude help volunteers effectively assist users and resolve issues. These skills are crucial for ensuring users receive timely, clear support and fostering a positive organizational environment.

What are some common challenges faced by help desk volunteers, and how can they be effectively managed?

Help Desk Volunteers often encounter challenges such as handling a high volume of inquiries, addressing technical issues with limited resources, and communicating with users who may be unfamiliar with technology. To effectively manage these challenges, it’s important to stay organized, prioritize tasks based on urgency, and maintain patience and empathy when assisting users. Regular training and collaboration with other volunteers or team members can also help build confidence and improve problem-solving skills.

What is the difference between Help Desk Volunteer vs Help Desk Technician?

AspectHelp Desk VolunteerHelp Desk Technician
Required CredentialsNone typically required; some basic IT knowledge helpfulOften requires certifications like CompTIA A+ or similar
Work EnvironmentVolunteer settings, nonprofits, community centersCorporate, IT support centers, or internal company teams
Employer & Industry UsageNonprofits, charities, community organizationsBusinesses, IT service providers, corporate IT departments
Common Search & Comparison IntentUnderstanding volunteer roles in IT supportSeeking professional IT support roles or career info

Help Desk Volunteers typically assist in non-profit or community settings without formal certifications, focusing on basic support. Help Desk Technicians usually work in corporate environments, requiring certifications and technical skills to handle more complex issues. While both roles involve troubleshooting and customer service, the technician role is more specialized and paid, whereas the volunteer role is more entry-level and voluntary.

More about Help Desk Volunteer jobs

What cities are hiring for Help Desk Volunteer jobs?

Cities with the most Help Desk Volunteer job openings:

What are the most commonly searched types of Help Desk jobs?

The most popular types of Help Desk jobs are:

What states have the most Help Desk Volunteer jobs?

States with the most job openings for Help Desk Volunteer jobs include:

What job categories do people searching Help Desk Volunteer jobs look for?

The top searched job categories for Help Desk Volunteer jobs are:

Help Desk Volunteer jobs near you
Infographic showing various Help Desk Volunteer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $39,804 per year, or $19.1 per hour.

Help Desk Associate

FAMILY EXPRESS CORPORATION

Valparaiso, IN • On-site

$15.75 - $21.25/hr

Full-time

Posted 3 days ago

New

Family Express rating

5.6

Company rating: 5.6 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

21st of 47 rated convenience stores

Job description

Description:

Position summary: The Help Desk Associate is the first level of response and support for our

stores and end-users. The position is responsible for answering, collaborating commenting,

troubleshooting, and providing resolution to first level information technology, facilities

inquiries, and support tickets.

General Purpose: To provide our customers with total satisfaction. To serve our community

through volunteerism and produce a return on assets which will assure the future prosperity of

our employees and our company. To be an ambassador of our “Living Brand” by building

relationships with our customers.

Role Qualifications:

  • Associate Degree in Computer Science, Facilities Management or the equivalent combination of experience and education.
  • Dependable transportation
  • Able to travel daily between required Family Express locations or other non-Family Express locations when necessary

Position Responsibilities:

  • Prompt response to requests for support and assistance
  • Diagnose and resolve information technology hardware and software issues
  • Diagnose and resolve facilities’ assets and equipment issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Redirect problems to appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Able to identify and organize tickets according to priority
  • Track and route problems and requests and document resolutions
  • Prepare activity reports
  • Stay current with system information, changes and updates
  • Builds Relationships
  • Promotes Living Brand
  • Serves as Product Brand Advocate
  • Adheres to company approved accounting procedures
  • Promotes and is an advocate for “Safety”
  • Promotes Company mission statement
  • Fosters Company Culture
  • Seeks, promotes, and implements “Best Practices”
Requirements:

Essential Skills and Experience:

  • Strong conviction to assist others
  • Customer service oriented
  • Strong stress tolerance
  • Situational awareness
  • Strong analytical and reasoning skills
  • Ability to work independently
  • Ability to ensure issues are resolved the first time
  • Time management and the ability to organize and manage multiple priorities with sense of urgency
  • Excellent interpersonal and highly effective communication skills
  • High performance team building and strong team player
  • Commitment to company mission and values
  • Intermediate mathematical skills
  • Constructively deals with conflict
  • Adaptability, flexibility and receptive to change
  • Effective decision making based on sound judgment and reasoning
  • Knowledgeable and proficient on Microsoft Office products and software


Nonessential Skills and Experience:

  • Associates Degree in Computer Science, Facilities Management or the equivalent combination of experience and education
  • Previous retail experience. Preferably convenience stores

Reporting To This Position: No direct reports

Physical demands and work environment:

  • Physical Demands: While performing the duties of this job, the associate is required to stand for prolong periods; work longer than eight (8) hour shifts, reach climb, balance, stoop, kneel, crouch; talk or hear; smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
  • Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for a minimum of 30 minute intervals. Exposure to dirt, dust and cleaning solvents.

What Family Express employees say

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Benefits

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