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Help Desk Volunteer Jobs (NOW HIRING)

Kenworth Sales Company

Help Desk Support

Salt Lake City, UT · On-site

$19.25 - $26.25/hr

Kenworth Sales Co. is looking for a Help Desk Support to join our Salt Lake City, UT team. ** Due ... Voluntary Supplemental Insurance plans. Veterans are encouraged to apply! About the company:

Mercantile Bank

Help Desk Technician

Troy, MI · On-site

$19 - $25.75/hr

... volunteer opportunities. A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in supporting end-users with resolving technical issues related to their ...

TEKsystems

Help Desk Technician

Powell, TN

$18 - $20/hr

Description Our client is looking to add a help desk technician to their team on a 6-month contract ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Help Desk Support

Olathe, KS

$17.32 - $18.95/hr

Help Desk Support Technician (Entry-Level)Overview We are seeking a reliable and motivated Help ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Help Desk Support

Olathe, KS

$17.32 - $18.95/hr

Help Desk Support Technician (Entry-Level)Overview We are seeking a reliable and motivated Help ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Help Desk Technician

O Fallon, MO · Hybrid

$20/hr

Small Business Help Desk Representative Overview As a Small Business Help Desk Representative, you ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Help Desk Technician

Powell, TN · On-site

$18 - $20/hr

Description Our client is looking to add a help desk technician to their team on a 6-month contract ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Help Desk Manager

Rochester, NY

$50 - $65/hr

Help Desk Manager (On-Site - Rochester, NY) We are seeking an experienced Help Desk Manager to lead ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Help Desk Manager

Rochester, NY

$50 - $65/hr

Help Desk Manager (On-Site - Rochester, NY) We are seeking an experienced Help Desk Manager to lead ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Help Desk Analyst

Madison, WI

$18 - $22/hr

We are seeking a Help Desk Technician to provide technical support across a large, distributed ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Help Desk Technician

Powell, TN

$18 - $20/hr

Description Our client is looking to add a help desk technician to their team on a 6-month contract ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Help Desk Technician

Powell, TN · On-site

$18 - $20/hr

Description Our client is looking to add a help desk technician to their team on a 6-month contract ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Help Desk Analyst

Madison, WI

$18 - $22/hr

We are seeking a Help Desk Technician to provide technical support across a large, distributed ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

ettain group

Help Desk

Irving, TX

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining ... Some volunteer support is required. Qualifications Requirements: Should have an excellent voice on ...

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Help Desk Volunteer information

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$8

$19

$33

How much do help desk volunteer jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for help desk volunteer in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What are some common challenges faced by Help Desk Volunteers, and how can they be effectively managed?

Help Desk Volunteers often encounter challenges such as handling a high volume of inquiries, addressing technical issues with limited resources, and communicating with users who may be unfamiliar with technology. To effectively manage these challenges, it’s important to stay organized, prioritize tasks based on urgency, and maintain patience and empathy when assisting users. Regular training and collaboration with other volunteers or team members can also help build confidence and improve problem-solving skills.

What is the difference between Help Desk Volunteer vs Help Desk Technician?

AspectHelp Desk VolunteerHelp Desk Technician
Required CredentialsNone typically required; some basic IT knowledge helpfulOften requires certifications like CompTIA A+ or similar
Work EnvironmentVolunteer settings, nonprofits, community centersCorporate, IT support centers, or internal company teams
Employer & Industry UsageNonprofits, charities, community organizationsBusinesses, IT service providers, corporate IT departments
Common Search & Comparison IntentUnderstanding volunteer roles in IT supportSeeking professional IT support roles or career info

Help Desk Volunteers typically assist in non-profit or community settings without formal certifications, focusing on basic support. Help Desk Technicians usually work in corporate environments, requiring certifications and technical skills to handle more complex issues. While both roles involve troubleshooting and customer service, the technician role is more specialized and paid, whereas the volunteer role is more entry-level and voluntary.

What are the key skills and qualifications needed to thrive as a Help Desk Volunteer, and why are they important?

To thrive as a Help Desk Volunteer, you need basic technical troubleshooting skills, familiarity with common software and hardware, and generally a high school diploma or equivalent. Experience with ticketing systems, remote support tools, and standard office software is often valuable. Patience, strong communication, and a customer-focused attitude help volunteers effectively assist users and resolve issues. These skills are crucial for ensuring users receive timely, clear support and fostering a positive organizational environment.

What are Help Desk Volunteers?

Help Desk Volunteers are individuals who provide support and assistance to users experiencing technical or service-related issues, often in nonprofit organizations, libraries, schools, or community centers. They help answer questions, troubleshoot problems, and guide users through resolving their concerns, whether it involves computer systems, software, or organizational services. These volunteers play a crucial role in ensuring smooth operations and positive user experiences, all while gaining valuable skills in customer service and technical support.
More about Help Desk Volunteer jobs
What cities are hiring for Help Desk Volunteer jobs? Cities with the most Help Desk Volunteer job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Help Desk Volunteer jobs? States with the most job openings for Help Desk Volunteer jobs include:
What job categories do people searching Help Desk Volunteer jobs look for? The top searched job categories for Help Desk Volunteer jobs are:
Help Desk Volunteer jobs near you
Infographic showing various Help Desk Volunteer job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,804 per year, or $19.1 per hour.
Help Desk Technician

Help Desk Technician

Summit Technical Solutions

Colorado Springs, CO • On-site

$57K/yr

Full-time

Retirement, PTO

Posted 5 days ago

Job description

Job Description
Are you a problem solver?
Do you strive to make a positive difference?
Do you enjoy being a contributor to a world class team?
Summit Technical Solutions (STS) is seeking a mid-level Help Desk Technician to provide Tier I, II and higher Level tier support on the Command Information Management Systems (CIMS III) contract at Peterson AFB, CO. The Help Desk Technician resolves technical problems in a help desk environment, uses expertise in customer service and technical knowledge gained from prior experience to resolve issues surrounding installation, usage, and training on software and/or hardware products including hands-on troubleshooting. The selected candidate will work under general direction and exercise latitude in determining objectives and approaches to assignments. They will provide input to management on matters pertaining to its policies, plans, and objectives.
Job duties include, but are not limited to:
  • Provide Tier I, Tier II and Higher Level Tier support.
  • Perform Hardware/Software installation and maintenance.
  • Working knowledge of various Operating systems (OS) (Windows 8, 10, etc.).
  • End user personal computer/laptop/Thin/Zero Client/notebook configuration.
  • Enforce standard PC configuration conformation to command requirements.
  • Diagnose and resolve technical hardware and software issues.
  • Research questions using available information resources.
  • Advise users on appropriate actions.
  • Follow standard help desk procedures.
  • Log all help desk interactions.
  • Administer help desk software.
  • Redirect problems to appropriate resource.
  • Identify and escalate situations requiring urgent attention.
  • Document, track, monitor and resolve ticketed problems to timely and satisfactory resolution and within Service Level Agreement levels (SLAs).
  • Prepare activity reports.
  • Stay current with system information, security patches changes and OS updates.
  • Create and maintain detailed documentation of the processes and procedures performed by the position.
  • Update and maintain databases for trouble ticketing, activity reports, processes and procedures, and other required information.

Starting at $58,000
Required Experience
Qualified candidates will have the following experience and qualifications:
  • Associate's degree in related technical field and 3+ years of related experience; OR 5+ years of experience in lieu of degree
  • Security+ CE or equivalent IAT Level II certification
  • Current Secret clearance is required
  • Experience providing IT support to Army customers strongly preferred
  • Familiarity with Altiris and REMEDY trouble ticketing software applications.
  • Windows 10 Server Experience a plus

In compliance with Colorado's Equal Pay for Equal Work Act, the anticipated entry level starting rate for this position would be $57,000 and up. Please note that the salary information is a general guideline only. STS considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.
What makes STS great?
STS is a services-based organization that relies on the exceptional results our workforce delivers to customers every day. We realize that our customers' high regard for our consistently high performance is only possible because of the talents, exceptional work ethic, and commitment of our people. We promote and live by a strong and inclusive company culture that places the focus on customer and employee satisfaction, communication, and respect.
What to expect from STS:
    • Competitive total compensation plan, with immediate eligibility for most benefits and a 401(k) plan with matching contributions!
    • A work environment that emphasizes the safety of our workforce
    • An organization that is committed to upholding the highest level of business ethics and workplace conduct
    • A company that supports "paying it forward" with involvement in several deserving organizations and encourages volunteerism in the employee's community
    • Generous paid time-off program that starts on the first day of employment!
    • Tuition and certification cost reimbursement programs for qualifying employees

STS is actively committed to employment of Veterans, whom we regard as one of our Nation's greatest resources. Today, you will find Veterans at every level of our organization, continuing their service to our country by supporting our government contracts and customers. STS is proud of their dedication, work ethic, loyalty, and commitment to duty, and we will continue to promote career opportunities for Veterans who are sincerely deserving of our appreciation.
We are an affirmative action/equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.

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