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Help Desk Volunteer Jobs (NOW HIRING)

TEKsystems

Help Desk Technician

Appleton, WI · On-site

$36 - $42/hr

Required Skills & Experience * 2-5 years of Help Desk, Service Desk, or Technical Support ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

Clark Pacific

Help Desk Technician 1

Woodland, CA · On-site

$24 - $28/hr

This new Help Desk Technician role would provide onboarding and technology support to current and ... Voluntary ancillary benefits including Critical Illness, Accident Insurance, and Whole Life ...

AEG

Help Desk Technician

Miami Gardens, FL · On-site

$18.25 - $24.75/hr

Help Desk Technician Department: Information TechnologyDirect Supervisor: Sr. Systems ... Life insurance (including voluntary coverage for spouses and children) * Long term disability ...

TEKsystems

Help Desk Analyst

Catonsville, MD

$18 - $19/hr

Skills Help desk support, Troubleshooting, Technical support Additional Skills & Qualifications • ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Help Desk Support

Westlake, OH · On-site

$25 - $35/hr

Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Help Desk Specialist

Philadelphia, PA · On-site

$20 - $23/hr

As a Help Desk Technician, you'll be the first voice our store teams hear when something goes wrong ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Help Desk Analyst

Harrison, NY · On-site

$28 - $32/hr

Skills Application support, Help desk, Customer service Top Skills Details Application support,Help ... Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term ...

TEKsystems

Help Desk Analyst

Catonsville, MD

$18 - $19/hr

Skills Help desk support, Troubleshooting, Technical support Additional Skills & Qualifications • ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Help Desk Analyst

Fort Belvoir, VA · On-site

$50 - $55/hr

Skills Help desk support, Help desk, Troubleshooting, Win10, Customer service Job Type & Location ... Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term ...

ALLO Fiber

Help Desk Technician

Norfolk, NE · On-site

$19.75 - $26.50/hr

... volunteer right here with you. We're passionate about being involved and contributing to the ... We are seeking a Help Desk Technician to join our Managed Services team and support a diverse ...

TEKsystems

Help Desk Analyst

Fort Belvoir, VA

$50 - $55/hr

Skills Help desk support, Help desk, Troubleshooting, Win10, Customer service Job Type & Location ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Help Desk Analyst

Harrison, NY

$28 - $32/hr

Skills Application support, Help desk, Customer service Top Skills Details Application support,Help ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

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Help Desk Volunteer information

See salary details

$8

$19

$33

How much do help desk volunteer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk volunteer in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is a help desk volunteer?

Help Desk Volunteers are individuals who provide support and assistance to users experiencing technical or service-related issues, often in nonprofit organizations, libraries, schools, or community centers. They help answer questions, troubleshoot problems, and guide users through resolving their concerns, whether it involves computer systems, software, or organizational services. These volunteers play a crucial role in ensuring smooth operations and positive user experiences, all while gaining valuable skills in customer service and technical support.

What are the key skills and qualifications needed to thrive as a help desk volunteer?

To thrive as a Help Desk Volunteer, you need basic technical troubleshooting skills, familiarity with common software and hardware, and generally a high school diploma or equivalent. Experience with ticketing systems, remote support tools, and standard office software is often valuable. Patience, strong communication, and a customer-focused attitude help volunteers effectively assist users and resolve issues. These skills are crucial for ensuring users receive timely, clear support and fostering a positive organizational environment.

What are some common challenges faced by help desk volunteers, and how can they be effectively managed?

Help Desk Volunteers often encounter challenges such as handling a high volume of inquiries, addressing technical issues with limited resources, and communicating with users who may be unfamiliar with technology. To effectively manage these challenges, it’s important to stay organized, prioritize tasks based on urgency, and maintain patience and empathy when assisting users. Regular training and collaboration with other volunteers or team members can also help build confidence and improve problem-solving skills.

What is the difference between Help Desk Volunteer vs Help Desk Technician?

AspectHelp Desk VolunteerHelp Desk Technician
Required CredentialsNone typically required; some basic IT knowledge helpfulOften requires certifications like CompTIA A+ or similar
Work EnvironmentVolunteer settings, nonprofits, community centersCorporate, IT support centers, or internal company teams
Employer & Industry UsageNonprofits, charities, community organizationsBusinesses, IT service providers, corporate IT departments
Common Search & Comparison IntentUnderstanding volunteer roles in IT supportSeeking professional IT support roles or career info

Help Desk Volunteers typically assist in non-profit or community settings without formal certifications, focusing on basic support. Help Desk Technicians usually work in corporate environments, requiring certifications and technical skills to handle more complex issues. While both roles involve troubleshooting and customer service, the technician role is more specialized and paid, whereas the volunteer role is more entry-level and voluntary.

More about Help Desk Volunteer jobs

What cities are hiring for Help Desk Volunteer jobs?

Cities with the most Help Desk Volunteer job openings:

What are the most commonly searched types of Help Desk jobs?

The most popular types of Help Desk jobs are:

What states have the most Help Desk Volunteer jobs?

States with the most job openings for Help Desk Volunteer jobs include:

What job categories do people searching Help Desk Volunteer jobs look for?

The top searched job categories for Help Desk Volunteer jobs are:

Help Desk Volunteer jobs near you
Infographic showing various Help Desk Volunteer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $39,804 per year, or $19.1 per hour.

Help Desk Technician

Associations International LLC

Lexington, KY • On-site

$17.50 - $23.75/hr

Full-time

Posted 5 days ago

Job description

Description:

About Associations International

Headquartered in Lexington, Kentucky, Associations International (AI) is an award-winning, client-focused association management company (AMC) serving both domestic and international associations. We partner with volunteer leaders to build extraordinary communities and bring our clients' missions to life.


About the Role

Associations International is seeking an on-site IT Support Specialist/ Help Desk Technician to join our Technical Services team. This position provides on-site, frontline technical support to end users and plays a key role in maintaining a productive, technology-enabled work environment. The IT Support Specialist responds to technical issues, supports employee onboarding and offboarding, manages hardware and software inventories, and assists with the day-to-day administration of technology systems.


The ideal candidate is a customer-focused problem solver who enjoys troubleshooting technology issues, supporting users with varying levels of technical expertise, and continuously learning new technologies. This role works closely with the Senior System Administrator and other members of the Technology Services team to ensure timely and effective support across the organization. 

Requirements:
  • Provide technical assistance and support for computer systems, software, hardware, and related technologies.
  • Respond to support requests via phone, email, remote support tools, and in-person interactions.
  • Diagnose, research, troubleshoot, and resolve technical issues in a timely manner.
  • Follow up to ensure issues are resolved and user expectations are met.
  • Escalate or reassign issues to appropriate team members when necessary.
  • Monitor and manage Service Desk tickets, including logging, assigning, and tracking requests.
  • Participate in employee onboarding, offboarding, and ongoing account administration.
  • Provision user hardware, software, and system access.
  • Install, configure, update, maintain, and repair computer hardware and software.
  • Support Windows and macOS environments.
  • Install and maintain computer peripherals and workstation equipment.
  • Maintain accurate inventory records of technology hardware and software assets.
  • Ensure technology equipment is properly maintained, secured, and managed according to departmental policies.
  • Assist with projects, events, equipment deployment, and operational initiatives.
  • Provide basic end-user training and guidance on business technology tools.
  • Complete administrative technology tasks as directed by senior IT staff.
  • Assist technology leadership and support team initiatives as needed.
  • Participate in after-hours support activities when required.

Qualifications

  • 1+ years of experience in IT, help desk, desktop support, or a related technical role.
  • Experience maintaining, troubleshooting, and replacing computer hardware and peripherals.
  • Experience supporting Windows operating systems and macOS environments.
  • Working knowledge of Microsoft 365 applications and services.
  • Familiarity with Adobe Acrobat, Creative Suite, and Creative Cloud products.
  • Familiarity with cloud-based business applications.
  • Base understanding of servers, Active Directory, Microsoft Entra ID, and networking concepts.
  • Strong analytical and problem-solving abilities.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong organizational and documentation skills.
  • Positive, customer-focused attitude with a willingness to learn new technologies and      tools.
  • Ability to work independently while collaborating effectively within a team environment.
  • Associate degree preferred, or high school diploma with at least four years of related experience.
  • Ability to lift and move equipment weighing up to 50 pounds and perform physical installation tasks when needed.
     

 Why Join Associations International?

  • Collaborative and supportive team culture.
  • Opportunity to work with a variety of technologies and business environments.
  • Meaningful work supporting employees and the associations they serve.
  • Opportunity to contribute to a growing, award-winning organization.

Apply