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Help Desk Volunteer Jobs (NOW HIRING)

TEKsystems

Help Desk Technician

Harrisburg, PA

$20 - $23/hr

Help Desk Technician We're looking for a Help Desk Technician to serve as the first point of ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Help Desk Technician

Harrisburg, PA

$20 - $23/hr

Help Desk Technician We're looking for a Help Desk Technician to serve as the first point of ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

ettain group

Help Desk

Irving, TX · On-site

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining ... Some volunteer support is required. Qualifications Requirements: Should have an excellent voice on ...

ettain group

Help Desk

Irving, TX · On-site

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining ... Some volunteer support is required. Qualifications Requirements: Should have an excellent voice on ...

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... Variety of company paid and voluntary employee-paid insurance plans including life, personal ...

Toppan

IT Help Desk Administrator

Charlotte, NC

$80K - $90K/yr

The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... Variety of company paid and voluntary employee-paid insurance plans including life, personal ...

Sentar

Help Desk Analyst II

Shaw Air Force Base, SC · On-site

$18 - $24.75/hr

Sentar is seeking a Help Desk Analyst II at Shaw AFB in South Carolina! Role Description: * Provide ... Voluntary Medical, Dental, Vision, with Health Savings or Flexible Spending Plan options

Sentrillion

Help Desk Technician- Level II

Sierra Vista, AZ · On-site

$17.75 - $24/hr

... and volunteering. A right-sized organization, we are big enough to protect the perimeter of the ... Join Sentrillion as a Help Desk Technician II, where you will play a crucial role in providing ...

OUCU Financial

IT Help Desk Associate

Athens, OH · On-site

$15.93/hr

Apply for our IT Help Desk Associate position today! As a Help Desk Associate you will provide ... Paid time for volunteer opportunities to help our communities * Educational Reimbursement * Annual ...

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Help Desk Volunteer information

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How much do help desk volunteer jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for help desk volunteer in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What are some common challenges faced by Help Desk Volunteers, and how can they be effectively managed?

Help Desk Volunteers often encounter challenges such as handling a high volume of inquiries, addressing technical issues with limited resources, and communicating with users who may be unfamiliar with technology. To effectively manage these challenges, it’s important to stay organized, prioritize tasks based on urgency, and maintain patience and empathy when assisting users. Regular training and collaboration with other volunteers or team members can also help build confidence and improve problem-solving skills.

What is the difference between Help Desk Volunteer vs Help Desk Technician?

AspectHelp Desk VolunteerHelp Desk Technician
Required CredentialsNone typically required; some basic IT knowledge helpfulOften requires certifications like CompTIA A+ or similar
Work EnvironmentVolunteer settings, nonprofits, community centersCorporate, IT support centers, or internal company teams
Employer & Industry UsageNonprofits, charities, community organizationsBusinesses, IT service providers, corporate IT departments
Common Search & Comparison IntentUnderstanding volunteer roles in IT supportSeeking professional IT support roles or career info

Help Desk Volunteers typically assist in non-profit or community settings without formal certifications, focusing on basic support. Help Desk Technicians usually work in corporate environments, requiring certifications and technical skills to handle more complex issues. While both roles involve troubleshooting and customer service, the technician role is more specialized and paid, whereas the volunteer role is more entry-level and voluntary.

What are the key skills and qualifications needed to thrive as a Help Desk Volunteer, and why are they important?

To thrive as a Help Desk Volunteer, you need basic technical troubleshooting skills, familiarity with common software and hardware, and generally a high school diploma or equivalent. Experience with ticketing systems, remote support tools, and standard office software is often valuable. Patience, strong communication, and a customer-focused attitude help volunteers effectively assist users and resolve issues. These skills are crucial for ensuring users receive timely, clear support and fostering a positive organizational environment.

What are Help Desk Volunteers?

Help Desk Volunteers are individuals who provide support and assistance to users experiencing technical or service-related issues, often in nonprofit organizations, libraries, schools, or community centers. They help answer questions, troubleshoot problems, and guide users through resolving their concerns, whether it involves computer systems, software, or organizational services. These volunteers play a crucial role in ensuring smooth operations and positive user experiences, all while gaining valuable skills in customer service and technical support.
More about Help Desk Volunteer jobs
What cities are hiring for Help Desk Volunteer jobs? Cities with the most Help Desk Volunteer job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Help Desk Volunteer jobs? States with the most job openings for Help Desk Volunteer jobs include:
What job categories do people searching Help Desk Volunteer jobs look for? The top searched job categories for Help Desk Volunteer jobs are:
Help Desk Volunteer jobs near you
Senior Help Desk Technician

Senior Help Desk Technician

Bayview Hunters Point Foundation

Culver City, CA • On-site

$27.37 - $30.33/hr

Full-time

Posted 27 days ago

Job description

Senior Help Desk Technician (Sepulveda)
This is an on-site position based in Culver City, CA. The pay range for this position is between $27.37-$30.33 hourly.
Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.
About Didi Hirsch
Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible.
Summary
As a Senior Help Desk Technician (internally referred to as Help Desk Technician II), you will deliver exceptional customer service while supporting staff, help desk technicians, and administrators in resolving technical issues and completing special tasks. You will document problems, resolutions, and procedures in the knowledge base to ensure consistent and efficient support. In this role, you'll handle advanced troubleshooting, provide second-level technical assistance, and escalate complex issues to the administrator level when needed.
Primary Duties
  • Provide advanced troubleshooting for problem tickets escalated from level one support.
  • Imaging desktops and laptops.
  • Documents trouble calls in the Help Desk ticketing system.
  • Conducts Active Directory administration tasks.
  • Provides iPad, laptop, and remote user support.
  • Works with administrators on special projects and task assignments.
  • Travels between remote sites for support.
  • Provides SharePoint support.
  • Maintains current subject matter knowledge through continuing education and certifications.
  • Works with other departments on projects, training and support.
  • Maintains a high level of satisfaction and professionalism.
  • Attends and participates in routinely scheduled program, division, and Agency staff meetings.

Position Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 6 years' experience in a helpdesk or technical support role, with at least 2 years in a senior or lead position.
  • In-depth knowledge of Microsoft Office 365 suite, including troubleshooting and administration.
  • Proficiency in imaging and re-imaging desktops and laptops, with experience in various imaging software.
  • Strong experience in deploying and managing software applications in a corporate environment.
  • Demonstrated ability to lead and resolve complex desktop escalations.
  • Excellent skills in supporting remote users, including familiarity with remote desktop tools and VPNs.
  • Exceptional communication and interpersonal skills, with an emphasis on customer service.
  • Ability to work independently and as part of a team, with a proactive and solution-focused approach.
  • Relevant certifications (e.g., Microsoft Certified, CompTIA A+) are a plus.
  • A proficiency in standard computer operations and common applications.
  • Working knowledge of current computer technology (e.g., implementing LAN/MAN/WAN, distributed computing and security.
  • Strong organizational and problem-solving skills.
  • Strong interpersonal/oral and written communications skills.
  • Ability to be responsive to helping others with problems - minor and major.
  • A commitment to team objectives and Didi Hirsch philosophies.
  • Ability to adapt to changing needs by acquiring new skills and knowledge.
  • Current California driver's license and a driving record acceptable to the Agency's insurance carrier.

Our Vision
A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.
Our Mission
Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.
Core Values
Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.
Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.
Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.
#LI-AM1 #LI-Onsite
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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