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Help Desk Coordinator Jobs in Raleigh, NC (NOW HIRING)

GovernmentJobs.com

Customer Engagement Agent

Durham, NC · On-site

$52K - $62K/yr

Coordinate City Help Desk services, to include maintaining systems and hardware; troubleshooting program malfunctions; providing customer service; coordinating helpdesk operation procedures ...

City of Durham, NC

Customer Engagement Agent

Durham, NC · On-site

$52K - $62K/yr

Coordinate City Help Desk services, to include maintaining systems and hardware; troubleshooting program malfunctions; providing customer service; coordinating helpdesk operation procedures ...

City of Durham

Customer Engagement Agent

Durham, NC · On-site

$52K - $69K/yr

Coordinate City Help Desk services, to include maintaining systems and hardware; troubleshooting program malfunctions; providing customer service; coordinating helpdesk operation procedures ...

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts ...

City of Durham, NC

Customer Engagement Agent

Durham, NC · On-site +1

$52K - $69K/yr

Coordinate City Help Desk services, to include maintaining systems and hardware; troubleshooting program malfunctions; providing customer service; coordinating helpdesk operation procedures ...

City of Durham

Customer Engagement Agent

Durham, NC · On-site

$52K - $62K/yr

Coordinate City Help Desk services, to include maintaining systems and hardware; troubleshooting program malfunctions; providing customer service; coordinating helpdesk operation procedures ...

New

iBoost Talent

Production Coordinator

Raleigh, NC

$18 - $22/hr

Production Coordinator / Manufacturing Coordinator Location: Durham, NC Schedule: 1st, 2nd, and 3rd ... administrative desk position. You'll work directly on the production floor, helping ensure ...

iBoost Talent

Production Coordinator

Durham, NC

$18 - $22/hr

Production Coordinator / Manufacturing Coordinator Location: Durham, NC Schedule: 1st, 2nd, and 3rd ... administrative desk position. You'll work directly on the production floor, helping ensure ...

Waxing The City

Studio Coordinator

Raleigh, NC · On-site

$11 - $16/hr

Free uniforms The Studio Coordinator is a key holder and accountable for all front desk operations ... Being a part of the Waxing the City family means you are helping to improve the self-esteem of the ...

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All JobsHelp Desk JobsHelp Desk Coordinator JobsHelp Desk Coordinator Jobs in Raleigh, NC

Help Desk Coordinator information

See Raleigh, NC salary details

$13

$20

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How much do help desk coordinator jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk coordinator in Raleigh, NC is $20.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.37 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Coordinator vs Help Desk Technician?

AspectHelp Desk CoordinatorHelp Desk Technician
Primary RoleOversees support ticket processes, manages team workflows, and coordinates customer service efforts.Provides technical support, troubleshoots hardware/software issues, and assists end-users directly.
Required SkillsCustomer service, communication, team coordination, basic technical knowledge.Technical troubleshooting, hardware/software knowledge, problem-solving skills.
CertificationsCompTIA A+, ITIL Foundation, customer service certificationsCompTIA A+, HDI Support Center Analyst, Microsoft Certified
Work EnvironmentOffice setting, support centers, help desk teamsHelp desk, on-site or remote technical support

The Help Desk Coordinator focuses on managing support processes and team coordination, while the Help Desk Technician provides direct technical support to users. Both roles require technical knowledge and certifications, but their responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a help desk coordinator, and why are they important?

To thrive as a Help Desk Coordinator, you need strong problem-solving abilities, technical knowledge of IT systems, and typically at least an associate degree in information technology or a related field. Familiarity with help desk ticketing systems (like ServiceNow or Zendesk), remote support tools, and certifications such as CompTIA A+ are commonly expected. Outstanding communication, patience, and organizational skills enable effective issue resolution and positive user experiences. These skills are vital for maintaining smooth IT operations and ensuring end users receive timely and efficient support.

What does a help desk coordinator do?

A Help Desk Coordinator manages and oversees the daily operations of a help desk, ensuring that user issues and technical support requests are handled efficiently. They act as a liaison between customers or employees and the IT support team, assigning tickets, tracking progress, and ensuring timely resolution of problems. Additionally, Help Desk Coordinators may provide direct support, document issues, and help maintain customer satisfaction by following up on requests and monitoring service metrics.

What are some common challenges faced by help desk coordinators, and how can they effectively manage these challenges?

Help Desk Coordinators often encounter challenges such as managing high volumes of support requests, prioritizing tasks with limited resources, and ensuring timely communication between users and technical teams. To effectively manage these situations, it's important to utilize ticketing systems to track and prioritize issues, develop strong organizational skills, and foster clear communication across departments. Proactively setting expectations with users and regularly updating them on ticket status can also help minimize frustration and improve overall satisfaction.
What are the most commonly searched types of Help Desk jobs in Raleigh, NC? The most popular types of Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk Coordinator jobs? Cities near Raleigh, NC with the most Help Desk Coordinator job openings:
Help Desk Coordinator jobs near you

Customer Engagement Agent

GovernmentJobs.com

Durham, NC • On-site

$52K - $62K/yr

Other

Posted 5 days ago

Job description

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hiring Range: $52,222.00 to $62,666.00 Annually

Hours/Schedule: 7:30 a.m. to 4:30 p.m. Monday-Friday

Job Description

Devoted to providing clerical and/or office support activities for the Technology Solutions Help Desk. Incumbents assigned to this class provide routine administrative support, customer service, and/or basic transaction processing following prescribed procedures and instructions.

Responsible for providing general administrative support such as mail processing, data entry, filing, record-keeping, copying, document processing, customer service, reception, and transaction processing/monitoring, which may include transactions conducted in support of field operations such as print shop operations or solid waste transfer station operations

  • Processes routine transactions; monitors for accuracy and completeness. Answers phones, responds to routine questions, and/or routes callers to appropriate staff/location.
  • Receive and process in-person help desk tickets to all Technology Solutions divisions.
  • Provide Tier 0 and Tier 1 end user technical support to end users via phone, email, chat, or in-person.
  • Coordinate City Help Desk services, to include maintaining systems and hardware; troubleshooting program malfunctions; providing customer service; coordinating helpdesk operation procedures; producing reports; monitoring system programs and troubleshooting malfunctions; and monitoring inventory.
  • Providing Tier 0 and 1 troubleshooting, diagnosing, and repairing computing endpoints as required, including but not limited to laptops, desktops, cellular phones, and tablets.
  • Provide diagnostic information required for Tier 2 and 3 incidents for escalation to Senior Technology Analyst and Technology Analysts as required.
  • Greet walk-in customers with technical issues and create Help Desk tickets as required.
Qualifications
  • High School Diploma or equivalent (GED, HiSet, TASC)
  • Two years of related clerical/administrative support experience.
  • Positions assigned to the Technology Solutions Help Desk require a Dell certification within six months of the hire date.

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