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Entry Level Help Desk Jobs in Raleigh, NC (NOW HIRING)

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Member Services Specialist -Entry Level (Seasonal Contract Opportunity) Location: Remote (Work From ... Workspace with appropriate desk and chair. * Ability to work without frequent interruptions.

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Entry Level Help Desk information

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How much do entry level help desk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Raleigh, NC?

The most popular types of Help Desk jobs in Raleigh, NC are:

What job categories do people searching Entry Level Help Desk jobs in Raleigh, NC look for?

The top searched job categories for Entry Level Help Desk jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Entry Level Help Desk jobs?

Cities near Raleigh, NC with the most Entry Level Help Desk job openings:

Infographic showing various Entry Level Help Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Bilingual Safety Coordinator

The Old Dominion Group

Raleigh, NC โ€ข On-site

$28 - $30/hr

Full-time

Posted 13 days ago


Key responsibilities

  • Conduct and assist with daily jobsite safety walks and hazard assessments

  • Enforce company safety policies, site-specific safety plans, and monitor PPE compliance

  • Partner with project leadership to proactively address unsafe conditions


Job description

Old Dominion Group Inc., a respected specialty contactor founded in 1981, is seeking an entry level Safety Coordinator who will be boots-on-the-ground safety professional responsible for supporting daily field operations and reinforcing a strong safety culture across active construction sites.


This role works closely with Project Managers, Superintendents, and field crews to ensure compliance with company safety policies, client requirements, and applicable regulatory standards.

This position is ideal for someone who enjoys being in the field, interacting with crews, and proactively identifying and correcting hazards in real time.

Major Duties and Responsibilities:

The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing, and other duties will be assigned based on the position’s role within the business unit. 

  • Conduct and assist with daily jobsite safety walks and hazard assessments
  • Enforce company safety policies and site-specific safety plans
  • Monitor PPE compliance and proper equipment usage
  • Participate in and help facilitate toolbox talks and safety meetings
  • Assist with incident investigations and documentation
  • Maintain safety logs, inspection reports, and compliance records
  • Coordinate and track safety training for field employees
  • Ensure subcontractor and vendor compliance with site safety requirements
  • Partner with project leadership to proactively address unsafe conditions
  • Support OSHA compliance and assist during safety audits or inspections


Minimum Qualifications:

  • High School diploma or equivalent required; or a combination of equivalent training, education, and relevant work experience.
  • 0–2 years of construction or safety experience (commercial construction preferred).
  • OSHA 30 certification (or willingness to obtain within 90 days).
  • Excellent written and verbal communication skills with strong interpersonal abilities.
  • Bilingual in Spanish and English (required).
  • Reliable and punctual with a strong work ethic.
  • Must have reliable transportation and the ability to work extended hours as needed.
  • Ability to multi-task, meet deadlines, and manage time and priorities effectively in a fast-paced construction environment.
  • Strong organizational skills with high attention to detail.
  • Ability to think critically, problem-solve, and work independently with minimal supervision.
  • Demonstrated customer service skills and professional demeanor.
  • Effective team player with a positive, solutions-oriented attitude.
  • Proficient in Microsoft Office applications (Outlook, Word, Excel, etc.) and comfortable using digital reporting tools.
  • Ability to interact professionally and constructively with employees at all levels, supervisors, vendors, subcontractors, and other stakeholders.

Preferred Qualifications:

  • Construction industry experience preferred

Physical Requirements include but are not limited to the following: 

  • Prolonged periods sitting at a desk and working on a computer. 
  • Able to walk, sit, stand, bend, kneel, stretch, squat and climb.  
  • Able to travel to travel to career fairs and recruitment events 
  • Able to wear required personal protective equipment. 
  • Able to see, talk and hear in person, via phone and/or through online/video.  
  • Able to use hands and fingers in a manner that allows for use of a keyboard and phone.  
  • Able to lift & carry items up to 15 lbs. 

Note: Offers will be made based on candidates' qualifications relevant to the position.

Equal Employment Opportunity (EEO) Statement

 

ODG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.