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Help Desk Password Reset Jobs in Raleigh, NC (NOW HIRING)

TEKsystems

ISP Technician

Raleigh, NC

$15.50/hr

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical ... password resets, software installations, and hardware troubleshooting • Diagnose and resolve ...

American Tower

Identity Security Engineer

Cary, NC · On-site

$91K - $116K/yr

You will help advance Zero Trust through Zero Standing Privilege (ZSP), Just-In-Time (JIT) access ... Engineer privileged access capabilities including credential vaulting, password rotation, session ...

CYNET SYSTEMS

Specialist- Mid Level

Raleigh, NC · On-site

$50 - $55/hr

Support end user password resets and instruct users on the basic functionality of desktop ... to helping organizations build high-performing teams while empowering professionals to grow ...

CYNET SYSTEMS

Specialist- Mid Level

Raleigh, NC

$50 - $55/hr

Support end user password resets and instruct users on the basic functionality of desktop ... to helping organizations build high-performing teams while empowering professionals to grow ...

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All JobsHelp Desk Password Reset JobsHelp Desk Password Reset Jobs in Raleigh, NC

Help Desk Password Reset information

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How much do help desk password reset jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for help desk password reset in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What does a help desk password reset specialist do?

A Help Desk Password Reset specialist assists users who are unable to access their accounts due to forgotten or expired passwords. They verify the identity of users, reset passwords, and provide guidance on creating secure passwords. Their role is essential for maintaining security while ensuring users regain access quickly and efficiently. Often, they also educate users about password policies and best practices to prevent future issues.

What are the key skills and qualifications needed to thrive as a help desk password reset specialist?

To thrive as a Help Desk Password Reset specialist, you need a basic understanding of IT systems, troubleshooting skills, and familiarity with authentication and security protocols, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Proficiency with ticketing systems, remote desktop tools, and identity management platforms like Active Directory is typically required. Strong communication, patience, and attention to detail are crucial soft skills for effectively assisting users and resolving issues efficiently. These skills and qualities ensure users regain access securely and promptly, maintaining organizational productivity and data security.

What are some common challenges faced in a help desk password reset role, and how can they be managed effectively?

A common challenge in a Help Desk Password Reset role is balancing security protocols with providing prompt assistance to users. Technicians must verify user identities carefully to prevent unauthorized access, which can sometimes slow down the process or lead to frustrated users. Additionally, handling high volumes of requests during peak times requires strong organizational skills and the ability to prioritize tasks efficiently. Building clear communication with users and following standardized procedures can help overcome these challenges and ensure both security and customer satisfaction.

What is the difference between Help Desk Password Reset vs Service Desk Technician?

AspectHelp Desk Password ResetService Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often with additional troubleshooting skills
Work EnvironmentHelp desk support, primarily remote or on-siteService desk environment, handling broader IT issues
Employer & IndustryIT support teams across various industriesIT service providers, corporate IT departments
Search & Comparison IntentFocus on password reset tasksBroader IT support responsibilities

Help Desk Password Reset specialists primarily focus on resetting and managing user passwords, while Service Desk Technicians handle a wider range of IT support issues. Both roles require similar certifications and work in comparable environments, but Service Desk Technicians have broader troubleshooting duties.

Is help desk password reset a good entry-level IT job?

Help desk password reset roles are typically considered entry-level IT positions that require basic technical skills and customer service abilities. They often serve as a starting point for IT careers, providing experience with troubleshooting, ticketing systems, and common software tools. These roles can lead to more advanced IT positions with additional certifications and skills development.

What job can I get after help desk password reset?

After gaining experience in help desk password reset, you can pursue roles such as IT support specialist, technical support technician, or desktop support analyst. These positions often require knowledge of troubleshooting, operating systems, and remote support tools, and may lead to further certifications like CompTIA A+ or Network+.

What are popular job titles related to Help Desk Password Reset jobs in Raleigh, NC?

For Help Desk Password Reset jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Help Desk Password Reset jobs in Raleigh, NC look for?

The top searched job categories for Help Desk Password Reset jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Help Desk Password Reset jobs?

Cities near Raleigh, NC with the most Help Desk Password Reset job openings:

Help Desk Password Reset jobs near you
Infographic showing various Help Desk Password Reset job openings in Raleigh, NC as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 73% Full Time, 21% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,707 per year, or $23.4 per hour.

IT Support Specialist (Entry Level - Tier 1)

Raleigh, NC • On-site

The Timothy Initiative
Religious Organizations • 501 - 1,000 employees
Learn more about The Timothy Initiativeexternal

$19.23 - $24.04/hr

Full-time

Posted 28 days ago

Key responsibilities

  • Provide first-line technical support to staff by troubleshooting and resolving basic hardware, software, and connectivity issues.

  • Set up, configure, and deploy new office devices such as laptops, desktops, and peripherals, including installing software and performing system updates.

  • Assist with IT asset management by tracking inventory, helping with procurement, and maintaining records of devices and equipment.

Job description

Position Summary:
 The IT Support Specialist (Tier 1) is responsible for providing first-line technical support to staff. This position focuses on setting up and maintaining office devices, assisting with procurement and inventory, and resolving basic IT issues under the direction of the IT Director.

Essential Duties and Responsibilities:
The essential functions of the IT Support Specialist may include, but are not limited to the following: 

Tier 1 Help Desk Support:
  • Serve as the first point of contact for IT support requests (in person, phone, or email).
  • Troubleshoot and resolve basic hardware, software, and connectivity issues.
  • Escalate more complex issues to senior IT staff as needed.
  • Track and update tickets to ensure timely resolution.

Device Setup & Configuration:
  • Set up and deploy new laptops, desktops, and peripherals.
  • Install standard software and ensure devices are properly configured.
  • Perform basic system updates, patches, and reimaging.
  • Prepare devices for onboarding and offboarding employees.

In-Office Device Management:
  • Maintain printers, conference room equipment, and other office technology.
  • Ensure company devices are functioning properly and are ready for use.
  • Assist with troubleshooting onsite IT issues quickly and effectively.

IT Asset & Procurement Support:
  • Track inventory of IT equipment (laptops, monitors, accessories, etc.).
  • Assist with ordering and receiving new equipment.
  • Maintain accurate records of assigned devices and inventory levels.
  • Help standardize equipment and ensure proper lifecycle management.

Basic User & Application Support:
  • Assist users with password resets, account access, and basic application issues.
  • Provide support for common tools such as email, file sharing, and collaboration apps.
  • Guide users on simple troubleshooting steps and best practices.

Documentation & Process Support:
  • Document common issues and solutions for internal use.
  • Assist in maintaining simple IT procedures and setup guides.
  • Follow standard IT processes for onboarding, offboarding, and device provisioning.

Minimum Qualifications (Knowledge, Skills, and Abilities):
  • You are a passionate follower of Jesus, with a demonstrable heart for His Great Commission. You are an avid learner with a desire to grow and be part of shaping an organization with big goals.
  • Alignment with our mission, vision, and core values.
  • Basic understanding of computer hardware and software
  • Familiarity with Windows and macOS environments
  • Good Communications and customer service skills
  • Organized and able to manage multiple small tasks
  • You work well as part of a team and demonstrates a helpful, diplomatic and caring attitude to all.
  • Required to work in the main office in Raleigh, NC.

Spiritual Requirements:
  • Maintains a personal relationship with Jesus Christ as a top priority. 
  • Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of TTI, and faithfully upholds TTI’s ministry in prayer.
  • Must be in agreement with the TTI Statement of Faith, Mission, Vision, and Values.