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Entry Level It Helpdesk Jobs in Raleigh, NC (NOW HIRING)

InstantServe LLC

IT Specialist

Raleigh, NC · On-site

Title: IT Specialist Location: Raleigh, NC 27699 ONSITE ROLE This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk ...

Murphy's Naturals

IT Associate

Raleigh, NC · On-site

IT Associate Murphy's Naturals is seeking a reliable and service-oriented IT Associate to support ... Help troubleshoot basic network and hardware issues * Manage phishing campaigns and cybersecurity ...

New

InstantServe LLC

IT Specialist

Raleigh, NC · On-site

Title: IT Specialist Location: Raleigh, NC 27699 ONSITE ROLE This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk ...

MedPharm

IT Operations Intern

Durham, NC · On-site

$13.50 - $18/hr

The IT Operations Intern will support MedPharm's Information Technology department during a 10-12 ... Provide first-line deskside and help desk support to MedPharm employees, including troubleshooting ...

MedPharm

IT Operations Intern

Durham, NC · On-site

$13.50 - $18/hr

The IT Operations Intern will support MedPharm's Information Technology department during a 10-12 ... Provide first-line deskside and help desk support to MedPharm employees, including troubleshooting ...

Mayne Pharma

IT Analyst

Raleigh, NC · On-site

... Helpdesk support. Key Responsibilities Areas * Customer Service: Resolve end user issues and ... Ability to present and deliver IT training material * Comfortable supporting Executive Leadership ...

Mayne Pharma

IT Analyst

Raleigh, NC · On-site

... Helpdesk support. Key Responsibilities Areas * Customer Service: Resolve end user issues and ... Ability to present and deliver IT training material * Comfortable supporting Executive Leadership ...

Mayne Pharma

IT Analyst

Raleigh, NC · On-site

... Helpdesk support. Key Responsibilities Areas Key Responsibilities * Customer Service: Resolve end ... Ability to present and deliver IT training material * Comfortable supporting Executive Leadership ...

Darkhorse Tech

IT Field Technician

Raleigh, NC · On-site

You will build relationships with clients and help them find solutions while providing exceptional ... Bachelor's degree in Information Technology or Computer Science is preferred * Must have reliable ...

US Navy

Information Technology Professional

Apex, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Cary, NC

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

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Entry Level It Helpdesk information

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$12

$22

$32

How much do entry level it helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level it helpdesk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level IT Helpdesk technician, and why are they important?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an Entry Level IT Helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are entry level IT helpdesk jobs?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

Is IT possible to get a help desk job with no experience?

Entry level IT help desk positions often do not require prior experience, but candidates typically need basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for new hires.
What are the most commonly searched types of It Helpdesk jobs in Raleigh, NC? The most popular types of It Helpdesk jobs in Raleigh, NC are:
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What job categories do people searching Entry Level It Helpdesk jobs in Raleigh, NC look for? The top searched job categories for Entry Level It Helpdesk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level It Helpdesk jobs? Cities near Raleigh, NC with the most Entry Level It Helpdesk job openings:
Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Raleigh, NC as of May 2026, with employment types broken down into 51% Full Time, and 49% Part Time. Highlights an 100% In-person job distribution, with an average salary of $46,809 per year, or $22.5 per hour.
IT Specialist

IT Specialist

InstantServe LLC

Raleigh, NC • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Title: IT Specialist
Location: Raleigh, NC 27699
ONSITE ROLE
This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support required for the Highway Building. **TRAVEL REQUIRED**
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas -
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
Required/Desired Skills
Skill
Required /Desired
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Required
Installing and imaging new computers and loading of appropriate software for customers.
Required
Installing local and network printers and other peripherals and configuration of the same.
Required
Migrating data and user profiles.
Required
Documenting process and procedures related to technical field support activities.
Required
Demonstrates knowledge and a working experience with ServiceNow call tracking system.
Required
InstantServe logo

About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

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