ZipRecruiter

Log In

2

Entry Level It Helpdesk Jobs in Raleigh, NC (NOW HIRING)

NV5

IT Analyst

Cary, NC

Qualifications College or technical school education in an IT-related field, or equivalent hands-on experience 2-4 years of experience in an IT support or help desk environment Work environment and ...

Mayne Pharma

IT Analyst

Raleigh, NC · On-site

... Helpdesk support. Key Responsibilities Areas * Customer Service: Resolve end user issues and ... Ability to present and deliver IT training material * Comfortable supporting Executive Leadership ...

Mayne Pharma

IT Analyst

Raleigh, NC

... Helpdesk support. Key Responsibilities Areas * Customer Service: Resolve end user issues and ... Ability to present and deliver IT training material * Comfortable supporting Executive Leadership ...

RESIDENTIAL SERVICES INC

IT Intern (Summer)

Chapel Hill, NC

$13.75 - $18.25/hr

Aid in day-to-day IT operations, including addressing help tickets, supporting ongoing projects, and managing our infrastructure. * Build and maintain positive relationships with peers, supervisors ...

RSI Community

IT Intern (Summer)

Chapel Hill, NC · On-site

$13.75 - $18.25/hr

Aid in day-to-day IT operations, including addressing help tickets, supporting ongoing projects, and managing our infrastructure. * Build and maintain positive relationships with peers, supervisors ...

previous pagenext page

Showing results 21-40

All JobsIt Helpdesk JobsEntry Level It Helpdesk JobsEntry Level It Helpdesk Jobs in Raleigh, NC

Entry Level It Helpdesk information

See Raleigh, NC salary details

$12

$22

$32

How much do entry level it helpdesk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for entry level it helpdesk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the most commonly searched types of It Helpdesk jobs in Raleigh, NC?

The most popular types of It Helpdesk jobs in Raleigh, NC are:

What are popular job titles related to Entry Level It Helpdesk jobs in Raleigh, NC?

For Entry Level It Helpdesk jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Entry Level It Helpdesk jobs in Raleigh, NC look for?

The top searched job categories for Entry Level It Helpdesk jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Entry Level It Helpdesk jobs?

Cities near Raleigh, NC with the most Entry Level It Helpdesk job openings:

Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Raleigh, NC as of August 2026, with employment types broken down into 85% Full Time, 9% Part Time, and 6% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

IT Analyst

NV5

Cary, NC

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted yesterday

NV5 rating

8.3

Company rating: 8.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

144th of 450 rated engineering

Job description

Overview

NV5 (NYSE: TIC) is a provider of engineering and consulting services to public and private sector clients, delivering solutions through six business verticals: Testing, Inspection & Consulting; Infrastructure; Utility Services; Environmental Health Sciences; Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities where we live and work.

As engineers, architects, construction/program managers, environmental professionals and beyond, we play a significant role in shaping our communities through the services we provide. We are looking for passionate, driven individuals to join our team focused on Delivering Solutions and Improving Lives.

Responsibilities

NV5 is seeking a full-time IT Analyst to support our Cary, NC office. This role provides frontline technical support and assistance to end users and IT operations. Key responsibilities include:

  • Deliver hands-on hardware and software support to end users
  • Support and maintain office telecommunications systems
  • Provide technical support for office hardware, including printers and plotters
  • Accurately document, track, and resolve IT support requests
  • Perform hardware and software installations and upgrades (e.g., RAM, hard drives, video cards)
  • Execute new hire and termination IT processes, including creating and removing user, phone, and voicemail accounts, and setting up or retrieving computer systems
  • Manage moves, adds, and changes involving hardware, software, cabling, and telephone/voicemail systems
  • Build, configure, and deploy end-user computers
  • Assist senior IT staff with projects and tasks as assigned
  • Travel locally between offices as required

**Please note, this is not a remote position.

Qualifications

College or technical school education in an IT-related field, or equivalent hands-on experience 2-4 years of experience in an IT support or help desk environment

Work environment and physical demands of this position

The characteristics described below are representative of those encountered while performing the essential functions of this position. When properly requested and when feasible (without undue hardship to the organization), reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.

  • Will frequently need to position self to maintain computers and equipment under desks.
  • Will frequently move equipment weighing up to 40 lbs.

NV5 offers a competitive compensation and benefits package including medical, dental, life insurance, PTO, 401(k) and professional development/advancement opportunities.

NV5 provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. NV5 complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Employment Type: OTHER

What NV5 employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

NV5 logo

About NV5

Sourced by ZipRecruiter

NV5 is a renowned company based in Los Angeles, CA, US, that operates in the architecture, engineering, and consulting industry. Officially established in 2009, this company provides technical engineering and consulting solutions that cater to public and private sectors globally. The firm is adept in a wide range of services, including infrastructure, energy, construction, program management, and environmental services. As part of its mission, NV5 seeks to deliver solutions that enhance communities and safeguard the environment meticulously.

Industry

Civil engineering construction

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

View All NV5 Jobs

Apply