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Entry Level Tech Support Jobs in Raleigh, NC (NOW HIRING)

TEKsystems

ISP Support Technician

Raleigh, NC

$15.50/hr

... t requests via phone, email, or chat, including password resets, software installations, and ... Entry Level Job Type & Location This is a Contract position based out of Raleigh, NC. Pay and ...

TEKsystems

Isp Tech

Raleigh, NC

$15.50/hr

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical ... Experience Level Entry Level Job Type & Location This is a Contract position based out of Raleigh ...

Varsity Tutors

CompTIA A+ Tutor

Durham, NC · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

Varsity Tutors

CompTIA A+ Tutor

Chapel Hill, NC · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

Varsity Tutors

CompTIA A+ Tutor

Raleigh, NC · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

Acuren Inspection, Inc.

Entry Level NDT Assistant

Raleigh, NC · On-site

$39K - $50K/yr

Position Summary Acuren is looking for Entry Level NDT Assistants to support our operations in ... Paid Time Off Company Overview Acuren is a trusted, single source provider of technology-enabled ...

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All JobsTech Support JobsEntry Level Tech Support JobsEntry Level Tech Support Jobs in Raleigh, NC

Entry Level Tech Support information

See Raleigh, NC salary details

$26.2K

$42.3K

$64.2K

How much do entry level tech support jobs pay per year?

As of Aug 24, 2026, the average yearly pay for entry level tech support in Raleigh, NC is $42,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $45,700.00 per year, depending on experience, location, and employer.

What is an entry level tech support job?

Entry level tech support jobs are positions designed for individuals who provide basic technical assistance and support to customers or end users. These roles typically involve troubleshooting hardware and software issues, answering questions about products or services, and helping users resolve common technology problems. Entry level tech support staff often work via phone, email, chat, or in person, and are expected to have strong communication skills as well as a fundamental understanding of computer systems. These jobs are a great starting point for those interested in a career in information technology, as they offer valuable hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level tech support professional?

To thrive as an Entry Level Tech Support professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a high school diploma or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

What are some common challenges faced by entry level tech support professionals, and how can they be effectively addressed?

Entry level tech support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To address these challenges, it's helpful to develop strong problem-solving skills, maintain detailed documentation, and seek out mentorship or training from more experienced team members. Additionally, effective time management and clear, empathetic communication can greatly improve both user satisfaction and personal confidence in handling diverse support requests.

What is the difference between Entry Level Tech Support vs Help Desk Technician?

AspectEntry Level Tech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentSupport for end-users, troubleshooting hardware/software issues, often in office or remote settingsAssist users with technical problems, provide remote or on-site support, typically in corporate or IT service environments
Employer & Industry UsageCommon in IT departments, tech companies, and customer support centersWidely used in corporate IT, government agencies, and service providers

Both roles involve assisting users with technical issues and require similar certifications. Entry Level Tech Support and Help Desk Technician positions often overlap in responsibilities, work environment, and industry usage, making them closely related entry-level IT support roles.

How to get into entry level tech support with no experience?

Entry level tech support roles often require basic knowledge of computer hardware, software, and troubleshooting skills. Gaining relevant certifications like CompTIA A+ and building hands-on experience through personal projects or volunteering can improve your chances; strong communication skills and a willingness to learn are also important.

What are the most commonly searched types of Tech Support jobs in Raleigh, NC?

The most popular types of Tech Support jobs in Raleigh, NC are:

What are popular job titles related to Entry Level Tech Support jobs in Raleigh, NC?

For Entry Level Tech Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Entry Level Tech Support jobs in Raleigh, NC look for?

The top searched job categories for Entry Level Tech Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Entry Level Tech Support jobs?

Cities near Raleigh, NC with the most Entry Level Tech Support job openings:

Entry Level Tech Support jobs near you
Infographic showing various Entry Level Tech Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $42,264 per year, or $20.3 per hour.

IT Support Specialist (Entry Level - Tier 1)

Raleigh, NC • On-site

The Timothy Initiative
Religious Organizations • 501 - 1,000 employees
Learn more about The Timothy Initiativeexternal

$19.23 - $24.04/hr

Full-time

Posted 10 days ago

Job description

Position Summary:
 The IT Support Specialist (Tier 1) is responsible for providing first-line technical support to staff. This position focuses on setting up and maintaining office devices, assisting with procurement and inventory, and resolving basic IT issues under the direction of the IT Director.

Essential Duties and Responsibilities:
The essential functions of the IT Support Specialist may include, but are not limited to the following: 

Tier 1 Help Desk Support:
  • Serve as the first point of contact for IT support requests (in person, phone, or email).
  • Troubleshoot and resolve basic hardware, software, and connectivity issues.
  • Escalate more complex issues to senior IT staff as needed.
  • Track and update tickets to ensure timely resolution.

Device Setup & Configuration:
  • Set up and deploy new laptops, desktops, and peripherals.
  • Install standard software and ensure devices are properly configured.
  • Perform basic system updates, patches, and reimaging.
  • Prepare devices for onboarding and offboarding employees.

In-Office Device Management:
  • Maintain printers, conference room equipment, and other office technology.
  • Ensure company devices are functioning properly and are ready for use.
  • Assist with troubleshooting onsite IT issues quickly and effectively.

IT Asset & Procurement Support:
  • Track inventory of IT equipment (laptops, monitors, accessories, etc.).
  • Assist with ordering and receiving new equipment.
  • Maintain accurate records of assigned devices and inventory levels.
  • Help standardize equipment and ensure proper lifecycle management.

Basic User & Application Support:
  • Assist users with password resets, account access, and basic application issues.
  • Provide support for common tools such as email, file sharing, and collaboration apps.
  • Guide users on simple troubleshooting steps and best practices.

Documentation & Process Support:
  • Document common issues and solutions for internal use.
  • Assist in maintaining simple IT procedures and setup guides.
  • Follow standard IT processes for onboarding, offboarding, and device provisioning.

Minimum Qualifications (Knowledge, Skills, and Abilities):
  • You are a passionate follower of Jesus, with a demonstrable heart for His Great Commission. You are an avid learner with a desire to grow and be part of shaping an organization with big goals.
  • Alignment with our mission, vision, and core values.
  • Basic understanding of computer hardware and software
  • Familiarity with Windows and macOS environments
  • Good Communications and customer service skills
  • Organized and able to manage multiple small tasks
  • You work well as part of a team and demonstrates a helpful, diplomatic and caring attitude to all.
  • Required to work in the main office in Raleigh, NC.

Spiritual Requirements:
  • Maintains a personal relationship with Jesus Christ as a top priority. 
  • Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of TTI, and faithfully upholds TTI’s ministry in prayer.
  • Must be in agreement with the TTI Statement of Faith, Mission, Vision, and Values.