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Entry Level Tech Support Jobs in Raleigh, NC (NOW HIRING)

Shift4

Sales Development Support Associate

Morrisville, NC · On-site

$16 - $20.50/hr

As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for ... We are seeking an outgoing, motivated Entry-Level Sales Support Associate to join our growing team.

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Entry Level Tech Support information

See Raleigh, NC salary details

$26.2K

$42.3K

$64.2K

How much do entry level tech support jobs pay per year?

As of May 28, 2026, the average yearly pay for entry level tech support in Raleigh, NC is $42,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $45,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Tech Support professional, and why are they important?

To thrive as an Entry Level Tech Support professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a high school diploma or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

What are some common challenges faced by entry level tech support professionals, and how can they be effectively addressed?

Entry level tech support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To address these challenges, it's helpful to develop strong problem-solving skills, maintain detailed documentation, and seek out mentorship or training from more experienced team members. Additionally, effective time management and clear, empathetic communication can greatly improve both user satisfaction and personal confidence in handling diverse support requests.

What are entry level tech support jobs?

Entry level tech support jobs are positions designed for individuals who provide basic technical assistance and support to customers or end users. These roles typically involve troubleshooting hardware and software issues, answering questions about products or services, and helping users resolve common technology problems. Entry level tech support staff often work via phone, email, chat, or in person, and are expected to have strong communication skills as well as a fundamental understanding of computer systems. These jobs are a great starting point for those interested in a career in information technology, as they offer valuable hands-on experience and opportunities for advancement.

Is technical support an entry-level job?

Technical support positions are often entry-level roles that require basic computer skills, problem-solving abilities, and customer service experience. Many employers provide on-the-job training, and certifications like CompTIA A+ can help candidates qualify for these roles.

What is the difference between Entry Level Tech Support vs Help Desk Technician?

AspectEntry Level Tech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentSupport for end-users, troubleshooting hardware/software issues, often in office or remote settingsAssist users with technical problems, provide remote or on-site support, typically in corporate or IT service environments
Employer & Industry UsageCommon in IT departments, tech companies, and customer support centersWidely used in corporate IT, government agencies, and service providers

Both roles involve assisting users with technical issues and require similar certifications. Entry Level Tech Support and Help Desk Technician positions often overlap in responsibilities, work environment, and industry usage, making them closely related entry-level IT support roles.

What are the most commonly searched types of Tech Support jobs in Raleigh, NC? The most popular types of Tech Support jobs in Raleigh, NC are:
What are popular job titles related to Entry Level Tech Support jobs in Raleigh, NC? For Entry Level Tech Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Entry Level Tech Support jobs in Raleigh, NC look for? The top searched job categories for Entry Level Tech Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Tech Support jobs? Cities near Raleigh, NC with the most Entry Level Tech Support job openings:
Entry Level Tech Support jobs near you
Infographic showing various Entry Level Tech Support job openings in Raleigh, NC as of May 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,264 per year, or $20.3 per hour.
Entry Level Engineer/Developer

Entry Level Engineer/Developer

RoviSys

Holly Springs, NC • On-site

$80K - $82K/yr

Full-time, Per diem

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

As a RoviSys employee, you will use the latest technologies as we provide innovative solutions for our clients. You will design, implement, and configure automation systems, and/or write custom systems. We support our customers onsite and from our offices, located throughout North America. We use new and exciting technology to improve our clients’ sustainability, profitability, efficiency and overall success!


Entry Level Position: College Graduate - 2 years experience

RoviSys offers a broad opportunity to grow your career with any of the following duties:

  • Design and develop automation systems
  • Design and develop electrical control systems that will interface with process manufacturing equipment and sensors
  • Architect solutions using the appropriate technologies from database to AI to User Interface tools.
  • Provide our clients with real time, actionable information about their process
  • Develop quality code in accordance with established RoviSys and client standards
  • Work in team environment with engineers and designers from RoviSys, partners and clients
  • Grow into position leading a team of engineers and technicians to provide automation and information solutions.

Entry Level Position: College Graduate - 2 years experience

Below are the career paths we currently offer.

Systems:

  • Success Factors:
    • Understanding of Process or Manufacturing Systems
    • Co-op Experience
    • Electrical or Process Knowledge
  • Technologies Used:
    • DCS, PLCs, Rockwell, Siemens, Emerson, Schneider, Inductive, Aveva
  • Duties:
    • Design and develop automation systems
    • Travel to client plants to assess and document existing systems and connected equipment
    • Use P&ID, Equipment Lists, I/O Lists and Process Descriptions to define control schemes for clients.
    • Network customer systems, Controllers, HMI PC's, Field mounted instruments and Process Skids to provide fully integrated control systems

Information Systems:

  • Success Factors:
    • Ability to understand Information System architectures 
  • Technologies Used:
    • Relational Databases and Historians (MS SQL Server, Oracle, OSIsoft, etc.)
    • Python, VBA/VBscript/C# syntax, Linux shell scription (Bash,make), PowerShell scripting
  • Duties:
    • Design and implement industry software applications to aggregate manufacturing systems information and provide reports to support business decisions
    • Manually configure technical solutions and identify optimization opportunities by leveraging scripting and automation to increase process efficiency
    • Install and commission systems connected to the plant floor devices onsite and support operations personnel through effective use and maintenance of the deployed solutions
    • Scripting and light programming

Industrial IT:

  • Success Factors:
    • Passion for networking
    • Virtualization
    • Cybersecurity in a manufacturing or office setting
  • Technologies Used:
    • Virtualization, Networking
    • Cybersecurity, Windows, Wireless
  • Duties:
    • Map and Design Network Architectures 
    • Configure and Test Infrastructure components
    • Install and Commission equipment at customer sites, per design
    • Communicate with customer and project team to define needs and design/implement solutions

  • Preferred: Degree in a Technical Field, related to Engineering, Controls, or Systems
  • Excellent communication and problem-solving skills
  • Ability to multi-task and handle multiple concurrent projects
  • Passionate about problem solving and developing solutions
  • Demonstrated written and oral communication skills

Pertinent Experience:

  • Relevant Co-op experience
  • Manufacturing process knowledge

  • Competitive Base Salary: $80,000-$82,000, depending on experience
  • Performance Bonuses: Bonus structure designed to reward results 
  • Travel Perks: Travel incentives + per-diem packages for field assignments 
  • Full Benefits Package: Medical, dental, and vision coverage 
  • Retirement Ready: 401(k) with company match 
  • Time Off: Generous PTO which includes vacation, holidays, and unlimited personal time 
  • Grow With Us: Ongoing training, certifications, and professional development support 

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