Help Desk
Charlotte, NC · On-site
$19.50 - $26.25/hr
Job Summary : Info Way Solutions is seeking a Help Desk professional to provide first-tier ... School Diploma, associate degree, bachelor's degree • Some completed college course work ...
Help Desk
Charlotte, NC · On-site
$19.50 - $26.25/hr
Job Summary : Info Way Solutions is seeking a Help Desk professional to provide first-tier ... School Diploma, associate degree, bachelor's degree • Some completed college course work ...
Help Desk Technician
$18.50 - $25/hr
The Help Desk Technician will be responsible for providing technical support to end-users ... Associate's or Bachelor's degree in Information Technology or a related field is preferred
Quick apply
Help Desk Technician
$18.50 - $25/hr
The Help Desk Technician will be responsible for providing technical support to end-users ... Associate's or Bachelor's degree in Information Technology or a related field is preferred
Help Desk Technician
$18.50 - $25/hr
The Help Desk Technician will be responsible for providing technical support to end-users ... Associate's or Bachelor's degree in Information Technology or a related field is preferred
Help Desk Technician
$18.50 - $25/hr
The Help Desk Technician will be responsible for providing technical support to end-users ... Associate's or Bachelor's degree in Information Technology or a related field is preferred
IT Help Desk Administrator
$80K - $90K/yr
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * 2 -3 years of experience in IT support or help desk roles, * Strong ...
IT Help Desk Administrator
$80K - $90K/yr
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * 2 -3 years of experience in IT support or help desk roles, * Strong ...
IT Help Desk Administrator
Charlotte, NC · On-site
$80K - $90K/yr
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * 2 -3 years of experience in IT support or help desk roles, * Strong ...
IT Help Desk Administrator
Charlotte, NC · On-site
$80K - $90K/yr
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * 2 -3 years of experience in IT support or help desk roles, * Strong ...
Front Desk Associate
$13.50 - $17.25/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
$13.50 - $17.25/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.75 - $17.75/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.75 - $17.75/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$12.75 - $16.25/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$12.75 - $16.25/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
$13 - $16.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
$13 - $16.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13 - $16.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13 - $16.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13 - $16.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13 - $16.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.75 - $17.50/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.75 - $17.50/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
$12.75 - $16.50/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
$12.75 - $16.50/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
$13 - $16.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
$13 - $16.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.75 - $17.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.75 - $17.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Matthews, NC · On-site
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Matthews, NC · On-site
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Cornelius, NC · On-site
$13 - $16.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Cornelius, NC · On-site
$13 - $16.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.50 - $17.25/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.50 - $17.25/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.75 - $17.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.75 - $17.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Help Desk Associate information
See Concord, NC salary details
$13.43 - $15.02
12% of jobs
$16.41 is the 25th percentile. Wages below this are outliers.
$15.02 - $16.61
15% of jobs
The median wage is $18.16 / hr.
$16.61 - $18.20
24% of jobs
$18.20 - $19.78
13% of jobs
$19.78 - $21.37
9% of jobs
$21.66 is the 75th percentile. Wages above this are outliers.
$21.37 - $22.96
16% of jobs
$22.96 - $24.55
5% of jobs
$24.55 - $26.13
2% of jobs
$26.13 - $27.72
3% of jobs
$27.72 - $29.31
0% of jobs
$29.31 - $30.90
1% of jobs
$13
$19
$30
How much do help desk associate jobs pay per hour?
As of Aug 29, 2026, the average hourly pay for help desk associate in Concord, NC is $19.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.40 per hour, depending on experience, location, and employer.
What does a help desk associate do?
A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.
What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?
To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What is the difference between Help Desk Associate vs Technical Support Specialist?
| Aspect | Help Desk Associate | Technical Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; certifications like CompTIA A+ | Similar certifications; often more technical certifications |
| Work Environment | Help desk, call centers, on-site support | Remote or on-site technical support, troubleshooting |
| Employer & Industry | IT service providers, corporate IT departments | IT companies, software vendors, tech support firms |
| Search & Comparison Intent | Commonly compared for entry-level IT roles | More technical, troubleshooting focus |
The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.
What are the most commonly searched types of Help Desk jobs in Concord, NC?
The most popular types of Help Desk jobs in Concord, NC are:
What are popular job titles related to Help Desk Associate jobs in Concord, NC?
For Help Desk Associate jobs in Concord, NC, the most frequently searched job titles are:
- Help Desk Technician
- Freelance Microsoft Active Directory
- Remote Help Desk Technician
- Senior Nmci Help Desk
- Senior Help Desk Analyst
- Independent Contractor Help Desk Technician
- Remote Independent Contractor Help Desk Technician
- Senior Help Desk Technician
- Remote Weekend Help Desk Technician
- Part Time Remote Help Desk Technician
What job categories do people searching Help Desk Associate jobs in Concord, NC look for?
The top searched job categories for Help Desk Associate jobs in Concord, NC are:
What cities near Concord, NC are hiring for Help Desk Associate jobs?
Cities near Concord, NC with the most Help Desk Associate job openings:
Help Desk
Charlotte, NC • On-site
Info Way Solutions •
IT Services • 51 - 200 employees51 - 200 employees
$19.50 - $26.25/hr
Full-time
Re-posted 22 days ago
Job description
Job Summary:
Info Way Solutions is seeking a Help Desk professional to provide first-tier technical support to end users. The role involves troubleshooting basic computer operations and escalating unresolved issues while maintaining excellent customer service skills.
Responsibilities:
• Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages.
• Identify, research, and resolve basic technical problems in a Windows environment.
• Document and track requests via Service Now for assistance and escalate unresolved issues to higher level of support in accordance with policies and procedures.
Qualifications:
Required:
• 7-10 Years of experience
• Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages
• Ability to identify, research, and resolve basic technical problems in a Windows environment
• Acceptable customer service skills
• Ability to document and track request via Service Now for assistance
• Escalate unresolved issues to higher level of support in accordance with policies and procedures
• Basic experience with Windows
• Hands-on experience with MS Office Applications, Edge and Outlook
• Basic experience with Dell & Client laptops and desktop computers
• Ability to learn and work within Active Directory user, group and computer accounts
• Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers
• Knowledge of security applications including antivirus software
• Customer Service experience
• Microsoft Office suite
• Active Directory
• ServiceNow ticketing software
• Remote troubleshooting
• Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration
• Basic knowledge of the Windows 7 and 10 operating system and ticketing systems
• High School Diploma, associate degree, bachelor's degree
• Some completed college course work, technical degree such as MCP/MCDST Certification and/or Comp TIA A+ Certification
• Able to read quickly, comprehend, take action and be able to be agile
Preferred:
• Knowledge of Blackberry, Android and iPhone
• Technical degree such as MCP/MCDST Certification and/or Comp TIA A+ Certification
Company:
Founded and incorporated in 2012 , Info Way Solutions is an IT services and consulting company headquartered in Fremont , CA. Founded in 2012, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.
Info Way Solutions is seeking a Help Desk professional to provide first-tier technical support to end users. The role involves troubleshooting basic computer operations and escalating unresolved issues while maintaining excellent customer service skills.
Responsibilities:
• Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages.
• Identify, research, and resolve basic technical problems in a Windows environment.
• Document and track requests via Service Now for assistance and escalate unresolved issues to higher level of support in accordance with policies and procedures.
Qualifications:
Required:
• 7-10 Years of experience
• Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages
• Ability to identify, research, and resolve basic technical problems in a Windows environment
• Acceptable customer service skills
• Ability to document and track request via Service Now for assistance
• Escalate unresolved issues to higher level of support in accordance with policies and procedures
• Basic experience with Windows
• Hands-on experience with MS Office Applications, Edge and Outlook
• Basic experience with Dell & Client laptops and desktop computers
• Ability to learn and work within Active Directory user, group and computer accounts
• Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers
• Knowledge of security applications including antivirus software
• Customer Service experience
• Microsoft Office suite
• Active Directory
• ServiceNow ticketing software
• Remote troubleshooting
• Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration
• Basic knowledge of the Windows 7 and 10 operating system and ticketing systems
• High School Diploma, associate degree, bachelor's degree
• Some completed college course work, technical degree such as MCP/MCDST Certification and/or Comp TIA A+ Certification
• Able to read quickly, comprehend, take action and be able to be agile
Preferred:
• Knowledge of Blackberry, Android and iPhone
• Technical degree such as MCP/MCDST Certification and/or Comp TIA A+ Certification
Company:
Founded and incorporated in 2012 , Info Way Solutions is an IT services and consulting company headquartered in Fremont , CA. Founded in 2012, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.
About Info Way Solutions
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Fremont, CA, US
Year founded
2012