IT Help Desk Administrator
Charlotte, NC · On-site
Required : • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). • 2 -3 years of experience in IT support or help desk ...
IT Help Desk Administrator
Charlotte, NC · On-site
Required : • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). • 2 -3 years of experience in IT support or help desk ...
IT Help Desk Administrator
Charlotte, NC · On-site
$80K - $90K/yr
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * 2 -3 years of experience in IT support or help desk roles, * Strong ...
IT Help Desk Administrator
Charlotte, NC · On-site
$80K - $90K/yr
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * 2 -3 years of experience in IT support or help desk roles, * Strong ...
IT Help Desk Administrator
Charlotte, NC · On-site
$80K - $90K/yr
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * 2 -3 years of experience in IT support or help desk roles, * Strong ...
IT Help Desk Administrator
Charlotte, NC · On-site
$80K - $90K/yr
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * 2 -3 years of experience in IT support or help desk roles, * Strong ...
Front Desk Associate
$13.75 - $17.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
$13.75 - $17.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
$13.75 - $17.75/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
$13.75 - $17.75/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Mint Hill, NC · On-site
$13.75 - $17.50/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Mint Hill, NC · On-site
$13.75 - $17.50/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.75 - $17.50/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.75 - $17.50/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Matthews, NC · On-site
$13.25 - $17/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Matthews, NC · On-site
$13.25 - $17/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Cornelius, NC · On-site
$13 - $16.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Cornelius, NC · On-site
$13 - $16.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Cornelius, NC · On-site
$13 - $16.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Cornelius, NC · On-site
$13 - $16.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
$13.50 - $17.25/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
$13.50 - $17.25/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$12.75 - $16.25/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$12.75 - $16.25/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
$13.75 - $17.75/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
$13.75 - $17.75/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
$12.75 - $16.25/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
$12.75 - $16.25/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.50 - $17.25/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.50 - $17.25/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.25 - $17/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.25 - $17/hr
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
$13 - $16.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
$13 - $16.75/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Front Desk Associate
Charlotte, NC · On-site
$13.25 - $17/hr
As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...
Help Desk Associate information
See Concord, NC salary details
$13.43 - $15.02
12% of jobs
$16.41 is the 25th percentile. Wages below this are outliers.
$15.02 - $16.61
15% of jobs
The median wage is $18.16 / hr.
$16.61 - $18.20
24% of jobs
$18.20 - $19.78
13% of jobs
$19.78 - $21.37
9% of jobs
$21.66 is the 75th percentile. Wages above this are outliers.
$21.37 - $22.96
16% of jobs
$22.96 - $24.55
5% of jobs
$24.55 - $26.13
2% of jobs
$26.13 - $27.72
3% of jobs
$27.72 - $29.31
0% of jobs
$29.31 - $30.90
1% of jobs
$13
$19
$30
How much do help desk associate jobs pay per hour?
As of May 28, 2026, the average hourly pay for help desk associate in Concord, NC is $19.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.40 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?
To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the typical daily responsibilities of a Help Desk Associate?
As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.
What does a Help Desk Associate do?
A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.
What is the difference between Help Desk Associate vs Technical Support Specialist?
| Aspect | Help Desk Associate | Technical Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; certifications like CompTIA A+ | Similar certifications; often more technical certifications |
| Work Environment | Help desk, call centers, on-site support | Remote or on-site technical support, troubleshooting |
| Employer & Industry | IT service providers, corporate IT departments | IT companies, software vendors, tech support firms |
| Search & Comparison Intent | Commonly compared for entry-level IT roles | More technical, troubleshooting focus |
The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.
What are the most commonly searched types of Help Desk jobs in Concord, NC? The most popular types of Help Desk jobs in Concord, NC are:
What are popular job titles related to Help Desk Associate jobs in Concord, NC? For Help Desk Associate jobs in Concord, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Concord, NC look for? The top searched job categories for Help Desk Associate jobs in Concord, NC are:
What cities near Concord, NC are hiring for Help Desk Associate jobs? Cities near Concord, NC with the most Help Desk Associate job openings:
Full-time
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Job description
Job Summary:
TOPPAN Packaging Americas specializes in designing and manufacturing sustainable packaging solutions. The IT Help Desk Administrator is responsible for overseeing help desk operations and ensuring effective technical support for end users.
Responsibilities:
• Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests.
• Act as the primary point of contact for escalated technical issues that cannot be resolved by Tier 1 or Tier 2 support.
• Monitor help desk performance metrics (SLAs, response times, resolution times, backlog) and produce regular reports for IT leadership.
• Develop, document, and enforce help desk procedures, workflows, and support standards.
• Coordinate with infrastructure, applications, cybersecurity, and third-party vendors to ensure resolution of complex issues.
• Maintain and improve the IT knowledge base, ensuring documentation is accurate, current, and accessible.
• Support onboarding and offboarding processes, including account provisioning, hardware setup, and access management.
• Ensure compliance with IT policies, security standards, and regulatory requirements.
• Identify recurring issues and recommend root-cause fixes and process improvements.
• Participate in IT projects by providing help desk readiness, training materials, and post-deployment support.
• Provide day-to-day guidance and task coordination for help desk technicians.
• Assist with training, mentoring, and onboarding of new help desk staff.
• Maintain a productive and aligned relationship with third party MSP who provide Infrastructure services, including helpdesk resources.
• Contribute to performance reviews by providing feedback on technician performance and development needs.
• Lead in the development of processes to manage major incidents.
Qualifications:
Required:
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2 -3 years of experience in IT support or help desk roles.
• Strong knowledge of Windows and/or macOS environments, Microsoft 365, Active Directory, and common enterprise applications.
• Hands-on experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Management, Freshservice, Zendesk).
• Solid understanding of networking fundamentals, hardware troubleshooting, and endpoint management.
• Excellent communication, customer service, and documentation skills.
Company:
TOPPAN Packaging is a leading provider of innovative and sustainable packaging solutions, offering a comprehensive portfolio that includes both flexible and thermoformed packaging. Founded in , the company is headquartered in Charlotte , NC, US, , with a team of 10001+ employees. The company is currently Late Stage.
TOPPAN Packaging Americas specializes in designing and manufacturing sustainable packaging solutions. The IT Help Desk Administrator is responsible for overseeing help desk operations and ensuring effective technical support for end users.
Responsibilities:
• Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests.
• Act as the primary point of contact for escalated technical issues that cannot be resolved by Tier 1 or Tier 2 support.
• Monitor help desk performance metrics (SLAs, response times, resolution times, backlog) and produce regular reports for IT leadership.
• Develop, document, and enforce help desk procedures, workflows, and support standards.
• Coordinate with infrastructure, applications, cybersecurity, and third-party vendors to ensure resolution of complex issues.
• Maintain and improve the IT knowledge base, ensuring documentation is accurate, current, and accessible.
• Support onboarding and offboarding processes, including account provisioning, hardware setup, and access management.
• Ensure compliance with IT policies, security standards, and regulatory requirements.
• Identify recurring issues and recommend root-cause fixes and process improvements.
• Participate in IT projects by providing help desk readiness, training materials, and post-deployment support.
• Provide day-to-day guidance and task coordination for help desk technicians.
• Assist with training, mentoring, and onboarding of new help desk staff.
• Maintain a productive and aligned relationship with third party MSP who provide Infrastructure services, including helpdesk resources.
• Contribute to performance reviews by providing feedback on technician performance and development needs.
• Lead in the development of processes to manage major incidents.
Qualifications:
Required:
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2 -3 years of experience in IT support or help desk roles.
• Strong knowledge of Windows and/or macOS environments, Microsoft 365, Active Directory, and common enterprise applications.
• Hands-on experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Management, Freshservice, Zendesk).
• Solid understanding of networking fundamentals, hardware troubleshooting, and endpoint management.
• Excellent communication, customer service, and documentation skills.
Company:
TOPPAN Packaging is a leading provider of innovative and sustainable packaging solutions, offering a comprehensive portfolio that includes both flexible and thermoformed packaging. Founded in , the company is headquartered in Charlotte , NC, US, , with a team of 10001+ employees. The company is currently Late Stage.