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Help Desk Associate Jobs in Raleigh, NC (NOW HIRING)

RS Eye Care

Medical Front Desk Associate

Holly Springs, NC · On-site

$12 - $15.50/hr

Join Our Visionary Team as a Front Desk Medical Associate Position Summary We are seeking an ... If you are passionate about helping others, enjoy working with people, and are looking for a ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC

$30 - $41/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. * 2+ years of experience providing IT Help Desk, Desktop Support, or End ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. * 2+ years of experience providing IT Help Desk, Desktop Support, or End ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. * 2+ years of experience providing IT Help Desk, Desktop Support, or End ...

Dillon Supply Company

Service Desk Analyst

Raleigh, NC · On-site

$18.25 - $25/hr

... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ... Associate degree or technical diploma in Information Technology, Computer Science, or a related ...

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support ... Associate degree or technical diploma in Information Technology, Computer Science, or a related ...

Gold's Gym

Front Desk Sales Associate

Raleigh, NC · On-site

$12 - $14/hr

Position: Front Desk Sales Associate Overview The Front Desk Associate will greet and direct ... to help us redefine strength. We'll challenge your skills, talents and abilities and reward your ...

Gold's Gym

Front Desk Sales Associate

Raleigh, NC · On-site

$12 - $14/hr

Front Desk Sales Associate The Front Desk Associate will greet and direct members, guests and staff ... to help us redefine strength. We'll challenge your skills, talents and abilities and reward your ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Raleigh, NC

Help Desk Associate information

See Raleigh, NC salary details

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How much do help desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk associate in Raleigh, NC is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Raleigh, NC? The most popular types of Help Desk jobs in Raleigh, NC are:
What are popular job titles related to Help Desk Associate jobs in Raleigh, NC? For Help Desk Associate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Raleigh, NC look for? The top searched job categories for Help Desk Associate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk Associate jobs? Cities near Raleigh, NC with the most Help Desk Associate job openings:
Help Desk Associate jobs near you

Medical Front Desk Associate

RS Eye Care

Holly Springs, NC • On-site

$15 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Join Our Visionary Team as a Front Desk Medical Associate
Position Summary
We are seeking an enthusiastic, patient-focused, and highly organized Front Desk Associate to join our growing optometric practice. This dual-role position is ideal for an individual who enjoys both administrative and clinical responsibilities and is passionate about providing exceptional patient care.
As a key member of our team, you will serve as both the welcoming face of the practice and gain training as an essential clinical support professional. You will have the opportunity to assist patients throughout their entire visit-from scheduling appointments and checking patients in to training to perform diagnostic pre-testing and supporting the doctor during examinations. The ideal candidate is friendly, detail-oriented, reliable, and thrives in a fast-paced healthcare environment.
Administrative Responsibilities
  • Greet patients warmly and create a welcoming, professional environment.
  • Check patients in and out efficiently while maintaining excellent customer service.
  • Schedule, confirm, and manage patient appointments.
  • Answer incoming phone calls, emails, faxes, and patient inquiries professionally.
  • Verify insurance eligibility and benefits.
  • Collect patient information and ensure all required paperwork is completed accurately.
  • Maintain accurate patient records within the electronic medical record (EMR) system.
  • Process payments and assist with financial transactions as needed.
  • Coordinate patient flow to ensure efficient scheduling and minimal wait times.
  • Support daily office operations and administrative tasks.
  • Maintain confidentiality and compliance with HIPAA regulations.

Clinical Responsibilities
  • Assist optometrists in delivering high-quality patient care.
  • Escort patients through the examination process with professionalism and empathy.
  • Perform diagnostic pre-testing procedures, including but not limited to:
    • Visual acuity testing
    • Automated refracting
    • Visual field testing
    • Retinal imaging
    • Tonometry
    • Additional testing as directed by the doctor
  • Accurately document patient history and testing results in the EMR system.
  • Educate patients regarding eye health, treatment plans, and contact lens care.
  • Prepare examination rooms and ensure equipment is functioning properly.
  • Clean, sanitize, and maintain clinical equipment and work areas.
  • Assist with contact lens training and patient instruction when appropriate.
  • Maintain patient safety and infection control standards.

Customer Service Expectations
  • Deliver a patient-first experience at every interaction.
  • Demonstrate professionalism, compassion, and empathy with patients and coworkers.
  • Communicate clearly and effectively both verbally and in writing.
  • Resolve patient concerns promptly and courteously.
  • Represent the practice in a positive and professional manner.

Qualifications
Required
  • High School Diploma or equivalent.
  • Excellent customer service and interpersonal skills.
  • Professional appearance and demeanor.
  • Strong written and verbal communication skills.
  • Exceptional attention to detail.
  • Strong organizational and multitasking abilities.
  • Ability to work efficiently in a fast-paced environment.
  • Dependable, punctual, and reliable.
  • Willingness to learn and accept ongoing training.

Preferred
  • Previous experience in an optometric, ophthalmology, medical, or healthcare office.
  • Experience with Electronic Medical Records (EMR).
  • Knowledge of medical insurance verification procedures.
  • Bilingual communication skills.
  • Experience performing diagnostic pre-testing.

Candidates without experience are encouraged to apply. We are willing to train the right individual who demonstrates a strong work ethic, positive attitude, and commitment to patient care.
Physical Requirements
  • Ability to sit, stand, and walk for extended periods.
  • Ability to use computers, phones, and office equipment throughout the day.
  • Ability to lift up to 25 pounds occasionally.
  • Manual dexterity necessary to operate clinical testing equipment.

Benefits
  • Competitive compensation
  • 401(k)
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Aflac Supplemental Insurance
  • Paid Time Off (PTO) Accrual Beginning on First Day of Employment
  • Holiday Pay
  • Ongoing Training and Professional Development Opportunities

Why Join Our Team?
  • Work in a modern, technology-driven optometric practice.
  • Be part of a supportive and collaborative team culture.
  • Make a meaningful impact on patients' vision and quality of life.
  • Gain valuable clinical and administrative healthcare experience.
  • Enjoy opportunities for growth and advancement within the organization.

If you are passionate about helping others, enjoy working with people, and are looking for a rewarding career in eye care, we encourage you to apply and become part of our vision-focused team.

Apply