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Help Desk Associate Jobs in Raleigh, NC (NOW HIRING)

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC

$26 - $28/hr

Associate of Science in Information Technology / Computer Science or equivalent combination of ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Associate of Science in Information Technology / Computer Science or equivalent combination of ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...

City of Durham, NC

Customer Engagement Agent

Durham, NC · On-site +1

$52K - $69K/yr

Coordinate City Help Desk services, to include maintaining systems and hardware; troubleshooting ... Associates Degree * Bachelor's Degree * Master's Degree * Doctoral Degree (PhD, Juris Doctorate) 04 ...

City of Durham

Customer Engagement Agent

Durham, NC · On-site

$52K - $62K/yr

Coordinate City Help Desk services, to include maintaining systems and hardware; troubleshooting ... Associates Degree * Bachelor's Degree * Master's Degree * Doctoral Degree (PhD, Juris Doctorate) 04 ...

New

Elements Massage

Front Desk/Membership Advisor

Cary, NC · On-site

$13 - $15/hr

Elements Massage Cary is seeking an experienced Front Desk Sales Associate to join our team and help create an exceptional experience for every client. Why Work With Us? * Make a Positive Impact - Be ...

Elements Massage

Front Desk/Membership Advisor

Cary, NC · On-site

$13 - $15/hr

Elements Massage Cary is seeking an experienced Front Desk Sales Associate to join our team and help create an exceptional experience for every client. Why Work With Us? * Make a Positive Impact - Be ...

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Respond to, troubleshoot, and resolve help desk tickets in a timely manner. * Install, configure ... Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or ...

Strata Clean Energy

Front Desk Coordinator

Durham, NC · On-site

$14.75 - $19/hr

... helping ensure the office remains secure and runs smoothly. This is a highly visible role suited ... Associate or bachelor's degree preferred * 2+ years of experience in a corporate or customer-facing ...

Strata Clean Energy

Front Desk Coordinator

Durham, NC · On-site

$15.75 - $20.25/hr

... helping ensure the office remains secure and runs smoothly. This is a highly visible role suited ... Associate or bachelor's degree preferred * 2+ years of experience in a corporate or customer-facing ...

Strata Solar LLC

Front Desk Coordinator

Durham, NC

$15.75 - $20.25/hr

... helping ensure the office remains secure and runs smoothly. This is a highly visible role suited ... Associate or bachelor's degree preferred * 2+ years of experience in a corporate or customer-facing ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Raleigh, NC

Help Desk Associate information

See Raleigh, NC salary details

$14

$20

$32

How much do help desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk associate in Raleigh, NC is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Raleigh, NC? The most popular types of Help Desk jobs in Raleigh, NC are:
What are popular job titles related to Help Desk Associate jobs in Raleigh, NC? For Help Desk Associate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Raleigh, NC look for? The top searched job categories for Help Desk Associate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk Associate jobs? Cities near Raleigh, NC with the most Help Desk Associate job openings:
Help Desk Associate jobs near you

Experience Guide - Front Desk Associate

The NOW Wake Forest

Wake Forest, NC • On-site

$14 - $18/hr

Full-time

PTO

Re-posted 14 days ago

Job description

Benefits:
  • An environment where diversity is celebrated
  • A positive, empathetic, and supportive team and company
  • Team member discounts
  • Aesthetically inspiring work environment
  • Career growth opportunities
  • Competitive compensation + generous commissions
  • Employee discounts
  • Paid time off

Schedule / Expected Work Hours:
  •  Ability to work flexible hours, including evenings, weekends, holidays
  • Hours of Operation: Sunday-Saturday 10:00am - 8:00pm
Job Summary
The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.
Responsibilities 
  • Provide top-level service for guests and team members.
  • Warmly greet and check in guests.
  • Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
  • Accurately and effectively book, edit, and cancel massage appointments.
  • Open/close the boutique each day according to standard operating procedures.
  • Resolve guest issues.
  • Ensure guest areas are maintained to standard.
  • Maintain a positive attitude and contribute toward a healthy & happy workplace.
  • Collaborate with the leadership team to ensure best practices and foster innovation.
Qualifications
  • Sales and service-related experience preferred.
  • Ability to be efficient and detail-oriented in a fast-paced environment.
  • Must have enthusiasm and possess excellent guest service skills.
  • Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
  • Enjoy working with people and possess a friendly and outgoing personality.
  • Possesses problem-solving and troubleshooting skills.
  • Must be a team player.
Company Overview
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com.
Company Purpose/Mission
Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.
We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.
Company Values
Brand Truths
LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE WHO CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
 AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.