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Help Desk Associate Jobs in Bolivia, NC (NOW HIRING)

Liberty Health

HELP DESK SUPPORT TECHNICIAN

Wilmington, NC · On-site

$17.25 - $23.25/hr

HELP DESK SUPPORT TECHNICIAN JOB SUMMARY: * Provide first contact and incident resolution to ... Working towards Associates degree or equivalent work experience * Valid Driver's License in the ...

Liberty Health

HELP DESK SUPPORT TECHNICIAN

Wilmington, NC · On-site

$17.25 - $23.25/hr

HELP DESK SUPPORT TECHNICIAN JOB SUMMARY: * Provide first contact and incident resolution to ... Working towards Associates degree or equivalent work experience * Valid Driver's License in the ...

Hotel Spero

FRONT DESK SUPERVISOR

Carolina Beach, NC · On-site

$14.50 - $18.75/hr

... to help lead and support daily operations. The Front Desk Supervisor supervises the operation of ... Assists in training of new associates and maintains constant training of agents as cashiers.

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Bolivia, NC

Help Desk Associate information

See Bolivia, NC salary details

$12

$19

$29

How much do help desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk associate in Bolivia, NC is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.39 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What cities near Bolivia, NC are hiring for Help Desk Associate jobs? Cities near Bolivia, NC with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Bolivia, NC as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,766 per year, or $19.1 per hour.

HELP DESK SUPPORT TECHNICIAN

Liberty Health

Wilmington, NC • On-site

$17.25 - $23.25/hr

Full-time

Posted 18 days ago

Job description

There's no place like
Liberty Healthcare Management
Come explore career opportunities with Liberty Health, a dynamic leader in the healthcare industry. Join us!
We are currently seeking an experienced:
HELP DESK SUPPORT TECHNICIAN
JOB SUMMARY:
  • Provide first contact and incident resolution to customers with hardware, software, and desktop application software problems.
  • Effectively escalates incidents to higher Help Desk Technician, Clinical, Level II or Level III support team when required.
  • Document incidents status and solutions in the IT service management software.
  • Provide technical assistance including both end users telephone calls, chat, electronically submitted requests and on-site.
  • Address all smart phone and tablet issues including but not limited to configuring devices.
  • Identify, diagnose, and resolve Level One issues for end users in a call center environment, including telephone calls, chats, electronically submitted tickets and on-site.
  • Ability to work in a fast pace call center with multiple priorities while handling end users' requests.
  • Analyze and solve end-user problems related to but not limited to network and local printers, PC and mobile hardware, specialized applications, e-mail, internet, Wi-Fi and local-area network access.
  • Support and implement of company procedures and policies.
  • Perform other duties of a similar nature or level

JOB REQUIREMENTS:
  • Working towards Associates degree or equivalent work experience
  • Valid Driver's License in the state of employment
  • Effective verbal and written communications skills
  • Strong analytical problem-solving skills and excellent customer service skills.
  • Excellent customer service skills
  • Desktop operating systems, various software applications and basic hardware for the PC.
  • Principles and theories of network systems and management.
  • Internet technologies and products; basic understanding of electrical safety procedure.
  • Computer hardware fundamentals including printers.
  • Troubleshooting simple desktop computer related problems

Visit www.libertycareers.com for more information.
Background checks/drug-free workplace.
EOE.

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