The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
Warehouse Help Desk Associate
Beverly Hills, CA · On-site
$30 - $35/hr
OVERVIEW We are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for our warehouse operations. This position focuses on supporting critical ...
Warehouse Help Desk Associate
Beverly Hills, CA · On-site
$30 - $35/hr
OVERVIEW We are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for our warehouse operations. This position focuses on supporting critical ...
IT Help Desk Associate
Frisco, TX · On-site
TITLE: IT Help Desk Associate POSITION TYPE: Full Time LOCATION: Frisco, TX (Onsite) ABOUTWorldLink: WorldLinkisarapidly growing information technology company attheforefrontof the tech ...
IT Help Desk Associate
Frisco, TX · On-site
TITLE: IT Help Desk Associate POSITION TYPE: Full Time LOCATION: Frisco, TX (Onsite) ABOUTWorldLink: WorldLinkisarapidly growing information technology company attheforefrontof the tech ...
IT Help Desk Associate
El Segundo, CA · On-site
About the Role Radiant is seeking a dedicated IT Help Desk Associate . You will be the first line of support to all end users in the organization for computer, software, hardware, and network issues.
IT Help Desk Associate
El Segundo, CA · On-site
About the Role Radiant is seeking a dedicated IT Help Desk Associate . You will be the first line of support to all end users in the organization for computer, software, hardware, and network issues.
IT Help Desk Associate
El Segundo, CA · On-site
$30 - $35/hr
About the Role Radiant is seeking a dedicated IT Help Desk Associate . You will be the first line of support to all end users in the organization for computer, software, hardware, and network issues.
Quick apply
IT Help Desk Associate
El Segundo, CA · On-site
$30 - $35/hr
About the Role Radiant is seeking a dedicated IT Help Desk Associate . You will be the first line of support to all end users in the organization for computer, software, hardware, and network issues.
... Help Desk Associate I- Infrastructure Horsham, PA - Onsite | Monday to Friday, 9:00 AM to 5:30 PM Position Overview The IT Help Desk Associate I - Infrastructure is a foundational role focused on ...
... Help Desk Associate I- Infrastructure Horsham, PA - Onsite | Monday to Friday, 9:00 AM to 5:30 PM Position Overview The IT Help Desk Associate I - Infrastructure is a foundational role focused on ...
Help Desk Associate, IT Department
Brooklyn, NY · On-site
$65K - $75K/yr
The Help Desk Associate provides front-line technical support to BDS users by responding to incidents and requests reported by users through multiple channels: in person, voice, email, IM, etc.
Quick apply
Help Desk Associate, IT Department
Brooklyn, NY · On-site
$65K - $75K/yr
The Help Desk Associate provides front-line technical support to BDS users by responding to incidents and requests reported by users through multiple channels: in person, voice, email, IM, etc.
Customer Service Help Desk Associate
Omaha, NE · On-site
$20/hr
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
Customer Service Help Desk Associate
Omaha, NE · On-site
$20/hr
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
Solutions Desk Associate
Burlingame, CA · On-site
$21 - $28.25/hr
Description Solutions Desk Associate Reporting to the Manager, the Solutions Desk Associate will ... It is a help desk, a customer success team, an account management team, an equipment ...
Solutions Desk Associate
Burlingame, CA · On-site
$21 - $28.25/hr
Description Solutions Desk Associate Reporting to the Manager, the Solutions Desk Associate will ... It is a help desk, a customer success team, an account management team, an equipment ...
Solutions Desk Associate
$21 - $28.25/hr
Solutions Desk Associate Reporting to the Manager, the Solutions Desk Associate will help with the ... It is a help desk, a customer success team, an account management team, an equipment ...
Solutions Desk Associate
$21 - $28.25/hr
Solutions Desk Associate Reporting to the Manager, the Solutions Desk Associate will help with the ... It is a help desk, a customer success team, an account management team, an equipment ...
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
Facilities CSR Help Desk Associate
Omaha, NE · On-site
$20/hr
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
Quick apply
Facilities CSR Help Desk Associate
Omaha, NE · On-site
$20/hr
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
Facilities CSR Help Desk Associate
Omaha, NE · On-site
$20/hr
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
Facilities CSR Help Desk Associate
Omaha, NE · On-site
$20/hr
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
Associate Help Desk Technician
Sioux Falls, SD · On-site
$18.50 - $24.75/hr
No Department Details Summary Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and ...
Associate Help Desk Technician
Sioux Falls, SD · On-site
$18.50 - $24.75/hr
No Department Details Summary Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and ...
Help Desk Technician
Bentonville, AR · On-site
$17 - $23/hr
CEI Engineering Associates in Bentonville, AR is looking to hire a full-time Help Desk Technician to provide technical support. This position earns a competitive salary and has the opportunity to ...
Help Desk Technician
Bentonville, AR · On-site
$17 - $23/hr
CEI Engineering Associates in Bentonville, AR is looking to hire a full-time Help Desk Technician to provide technical support. This position earns a competitive salary and has the opportunity to ...
Help Desk Technician
Bentonville, AR · On-site
$17 - $23/hr
CEI Engineering Associates in Bentonville, AR is looking to hire a full-time Help Desk Technician to provide technical support. This position earns a competitive salary and has the opportunity to ...
Quick apply
Help Desk Technician
Bentonville, AR · On-site
$17 - $23/hr
CEI Engineering Associates in Bentonville, AR is looking to hire a full-time Help Desk Technician to provide technical support. This position earns a competitive salary and has the opportunity to ...
Creates and manages IT help desk tickets as a foundation for issue tracking and resolution; escalates as necessary and follows issues through to completion. * Tracks and maintains tickets through the ...
Quick apply
Creates and manages IT help desk tickets as a foundation for issue tracking and resolution; escalates as necessary and follows issues through to completion. * Tracks and maintains tickets through the ...
CAPTRUST is seeking an IT Help Desk Associate to provide foundational technical support for the firm's technology needs, serving over 2,000 employees under the guidance of senior team members. This ...
CAPTRUST is seeking an IT Help Desk Associate to provide foundational technical support for the firm's technology needs, serving over 2,000 employees under the guidance of senior team members. This ...
IT Help Desk Associate
Raleigh, NC · On-site
CAPTRUST is seeking an IT Help Desk Associate to provide foundational technical support for the firm's technology needs, serving over 2,000 employees under the guidance of senior team members. This ...
IT Help Desk Associate
Raleigh, NC · On-site
CAPTRUST is seeking an IT Help Desk Associate to provide foundational technical support for the firm's technology needs, serving over 2,000 employees under the guidance of senior team members. This ...
Help Desk Associate information
See salary details
$14.42 - $16.13
12% of jobs
$17.62 is the 25th percentile. Wages below this are outliers.
$16.13 - $17.83
15% of jobs
The median wage is $19.50 / hr.
$17.83 - $19.54
24% of jobs
$19.54 - $21.24
13% of jobs
$21.24 - $22.95
9% of jobs
$23.26 is the 75th percentile. Wages above this are outliers.
$22.95 - $24.65
16% of jobs
$24.65 - $26.35
5% of jobs
$26.35 - $28.06
2% of jobs
$28.06 - $29.76
3% of jobs
$29.76 - $31.47
0% of jobs
$31.47 - $33.17
1% of jobs
$14
$21
$33
How much do help desk associate jobs pay per hour?
As of Jun 29, 2026, the average hourly pay for help desk associate in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.
What does a Help Desk Associate do?
A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.
What is the difference between Help Desk Associate vs Technical Support Specialist?
| Aspect | Help Desk Associate | Technical Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; certifications like CompTIA A+ | Similar certifications; often more technical certifications |
| Work Environment | Help desk, call centers, on-site support | Remote or on-site technical support, troubleshooting |
| Employer & Industry | IT service providers, corporate IT departments | IT companies, software vendors, tech support firms |
| Search & Comparison Intent | Commonly compared for entry-level IT roles | More technical, troubleshooting focus |
The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.
What are the typical daily responsibilities of a Help Desk Associate?
As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.
What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?
To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
More about Help Desk Associate jobs
What cities are hiring for Help Desk Associate jobs? Cities with the most Help Desk Associate job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
Who are the top companies hiring for Help Desk Associate jobs? The top employers for Help Desk Associate jobs are:
What states have the most Help Desk Associate jobs? States with the most job openings for Help Desk Associate jobs include:
What job categories do people searching Help Desk Associate jobs look for? The top searched job categories for Help Desk Associate jobs are:
The Millennium Group rating
6.7
Based on 6 frontline employees who took The Breakroom Quiz
254th of 430 rated business services
Job description
Omaha, NE, USA | Hourly | 20.00 per hour DOE | Full Time
| Yes
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.
Summary: The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed. This role manages daily call and email volume, dispatches work through the ServiceNow/PayPal ticketing system, schedules large configurable meeting spaces, and provides timely, accurate support to employees and field teams. The associate delivers world‑class customer service, ensures adherence to service standards, and supports reporting, follow‑up, and operational coordination across the facilities organization.
Responsibilities
Help Desk & Ticket Management
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Respond to phone calls and emails from employees across all North America client locations.
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Create, dispatch, and manage work order tickets using the ServiceNow PayPal ticketing system.
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Follow up daily via phone on meeting setup requests and overdue work tickets.
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Process and release scheduled preventive maintenance (PM) work orders at the start of each month.
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Provide help desk data for monthly reporting and assist with ticket analysis.
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Ensure all emails are responded to within two hours during core business hours.
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Maintain accurate logs, records, and activity documentation.
Meeting Space Scheduling
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Schedule all large, configurable meeting spaces based on employee requirements.
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Coordinate with facilities teams to ensure proper setup and timely execution.
Operational Support
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Deliver reports to the Engineering team for assignment and reassign work orders as needed.
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Maintain daily communication with field facilities teams to support ticket closure and operational needs.
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Pull and analyze ticket reports using ServiceNow to identify trends and support continuous improvement.
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Ensure all procedures and service standards are followed consistently.
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Complete ongoing training to stay current on products, services, and policy updates.
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Perform other duties as assigned.
Customer Service
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Provide world‑class customer service and build strong customer satisfaction and loyalty.
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Strive for one‑call resolution and deliver timely, effective solutions.
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Maintain a positive, professional, and cooperative tone with customers and coworkers.
Qualifications
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High school diploma or equivalent (GED) preferred.
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Customer service experience required.
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1–2 years of help desk experience preferred.
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Strong willingness to work in a high‑volume, phone‑based environment.
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Working knowledge of facilities operations preferred.
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Experience with database software is a plus.
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Excellent verbal and written communication skills.
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Proficiency with Windows and Microsoft Office (Word, Excel, Outlook, Teams).
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Strong competency in Outlook calendaring.
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Keyboarding proficiency and comfort using automated systems.
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Strong problem‑solving skills and ability to make quick, sound decisions.
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Ability to thrive in a fast‑paced environment and manage multiple tasks simultaneously.
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Professional, courteous, friendly, and empathetic interpersonal style.
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