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Help Desk Associate Jobs (NOW HIRING)

Carchex

IT Help Desk Associate

Cockeysville, MD · On-site

$22 - $26/hr

The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency. Essential Responsibilities: • Oversee daily end user ...

CARCHEX LLC

IT Help Desk Associate

Cockeysville, MD · On-site

$22 - $26/hr

The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency. Essential Responsibilities: · Oversee daily end user ...

A+ Consulting

Associate I Help Desk

Birmingham, AL

$15.75 - $21.50/hr

Local school district seeks Help Desk Associate who will provide first-level remote IT services or assist in the delivery of higher level services. * Properly enter all calls into the helpdesk system

A+ Consulting, Inc.

Associate I Help Desk

Birmingham, AL

$15.75 - $21.50/hr

Local school district seeks Help Desk Associate who will provide first-level remote IT services or assist in the delivery of higher level services. * Properly enter all calls into the helpdesk system

ALO

Warehouse Help Desk Associate

Memphis, TN · On-site

$18 - $24.25/hr

They are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for warehouse operations, focusing on critical technologies like Zebra printers and ...

ALO

Warehouse Help Desk Associate

Beverly Hills, CA

$21.25 - $28.75/hr

OVERVIEW We are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for our warehouse operations. This position focuses on supporting critical ...

ALO

Warehouse Help Desk Associate

Memphis, TN · On-site

$18 - $24.25/hr

They are seeking a reliable Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for warehouse operations, handling escalated technical issues and ensuring smooth technology operations ...

ALO

Warehouse Help Desk Associate

Beverly Hills, CA · On-site

$21.25 - $28.75/hr

OVERVIEW We are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for our warehouse operations. This position focuses on supporting critical ...

Mitchell Companies

IT Help Desk Associate

Gulfport, MS · On-site

$49K/yr

Position: IT Help Desk Associate Reports to: Systems Engineer Location: Gulfport, MS Position Summary The IT Help Desk Specialist is responsible for providing day-to-day technical support to ...

ALO

Warehouse Help Desk Associate

Beverly Hills, CA · On-site

$30 - $35/hr

OVERVIEW We are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for our warehouse operations. This position focuses on supporting critical ...

ALO

Warehouse Help Desk Associate

Beverly Hills, CA · On-site

$30 - $35/hr

OVERVIEW We are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for our warehouse operations. This position focuses on supporting critical ...

Radiant Industries

IT Help Desk Associate

El Segundo, CA · On-site

$30 - $35/hr

About the Role Radiant is seeking a dedicated IT Help Desk Associate . You will be the first line of support to all end users in the organization for computer, software, hardware, and network issues.

Radiant

IT Help Desk Associate

El Segundo, CA · On-site

About the Role Radiant is seeking a dedicated IT Help Desk Associate . You will be the first line of support to all end users in the organization for computer, software, hardware, and network issues.

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Help Desk Associate information

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How much do help desk associate jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for help desk associate in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
More about Help Desk Associate jobs
What cities are hiring for Help Desk Associate jobs? Cities with the most Help Desk Associate job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
Who are the top companies hiring for Help Desk Associate jobs? The top employers for Help Desk Associate jobs are:
What states have the most Help Desk Associate jobs? States with the most job openings for Help Desk Associate jobs include:
What job categories do people searching Help Desk Associate jobs look for? The top searched job categories for Help Desk Associate jobs are:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.
IT Help Desk Associate

IT Help Desk Associate

Carchex

Cockeysville, MD • On-site

$22 - $26/hr

Full-time

Posted 27 days ago

Job description

Position Summary: The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency.
Essential Responsibilities:
• Oversee daily end user system operation to address and resolve technical issues
• Provide technical support to troubleshoot hardware and software issues
• Guide employees in person and remotely through systems configuration, troubleshooting, and maintenance
• Assist IT team with employee help desk tickets
• Maintain detailed documentation of all user requests and the steps taken for resolution.
• Perform various tasks as requested by the IT team
• Learn new support technology as required
• Triage issues and escalate to management as needed.
• Respond to alerts or emergency issues within 15 minutes during normal business hours and when on-call.
• Perform IT audits covering user account, licensing, hardware inventory etc.
Requirements
Qualifications:
• Bachelor's Degree or equivalent work experience
• A minimum of 1 year Help Desk experience
• Ability to diagnose and resolve basic network issues and understanding of networking concepts (LAN/WAN, DHCP, DNS, IP Protocols).
• Hands-on experience with both hardware and software troubleshooting
• Strong communication skills and the ability to work with different levels of employees.
• Strong problem solving and analytical skills.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
Compensation: $22.00 - $26.00 Hourly, based on experience
Work Schedule:
Monday - Friday, 9:00 AM - 6:00 PM (minimum of 40 hours per week)/Full-Time. On call weekend shifts, if necessary. IN OFFICE
FLSA Status: Non-Exempt

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