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Help Desk Associate Jobs (NOW HIRING)

TITLE: IT Help Desk Associate POSITION TYPE: Full Time LOCATION: Frisco, TX (Onsite) ABOUTWorldLink: WorldLinkisarapidly growing information technology company attheforefrontof the tech ...

About the Role Radiant is seeking a dedicated IT Help Desk Associate . You will be the first line of support to all end users in the organization for computer, software, hardware, and network issues.

About the Role Radiant is seeking a dedicated IT Help Desk Associate . You will be the first line of support to all end users in the organization for computer, software, hardware, and network issues.

Senior Associate, Help Desk

Dallas, TX · On-site

$18.25 - $24.75/hr

A senior help desk associate provides advanced technical support, resolves complex issues, and often serves as an escalation point for junior staff. They have deep knowledge of hardware, software ...

Help Desk Technician

Fort Belvoir, VA

$22.50 - $30.50/hr

TIAG is now hiring a Help Desk Associate to join our team at Fort Belvoir, supporting the A.T. Augusta Military Medical Center (Formerly known as Fort Belvoir Community Hospital). This position ...

Solutions Desk Associate

Burlingame, CA · On-site

$21 - $28.25/hr

Description Solutions Desk Associate Reporting to the Manager, the Solutions Desk Associate will ... It is a help desk, a customer success team, an account management team, an equipment ...

Solutions Desk Associate

Burlingame, CA

$21 - $28.25/hr

Solutions Desk Associate Reporting to the Manager, the Solutions Desk Associate will help with the ... It is a help desk, a customer success team, an account management team, an equipment ...

CAPTRUST is seeking an IT Help Desk Associate to provide foundational technical support for the firm's technology needs, serving over 2,000 employees under the guidance of senior team members. This ...

CAPTRUST is seeking an IT Help Desk Associate to provide foundational technical support for the firm's technology needs, serving over 2,000 employees under the guidance of senior team members. This ...

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Help Desk Associate information

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How much do help desk associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for help desk associate in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
More about Help Desk Associate jobs
What cities are hiring for Help Desk Associate jobs? Cities with the most Help Desk Associate job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
Who are the top companies hiring for Help Desk Associate jobs? The top employers for Help Desk Associate jobs are:
What states have the most Help Desk Associate jobs? States with the most job openings for Help Desk Associate jobs include:
Infographic showing various Help Desk Associate job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.
Help Desk Associate

Help Desk Associate

Dao Emerging Technologies

Virginia Beach, VA • On-site

$16.50 - $22.25/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 8 days ago


Job description

Our Support Team in seeking route accounting support personnel for this position to assist with the following:

  • Create various statistical reports for customer and internal use.
  • Perform accurate data entry into our route accounting software.
  • Analyze data feeds for troubleshooting and reporting.
  • Provide support to users of all skill levels by phone and email for our route accounting software and handheld devices.
  • Staging of Equipment -Unbox, provision, and test new equipment to prepare for deployment.
  • On Call (After Hours) rotation

Ideal candidates possess experience with any or all of the following:

  • Inventory management or sales accounting from any movement-driven industry, such as retail, logistics, warehousing, or distribution.
  • Time and ticket tracking software to document support incidents.
  • Basic understanding of troubleshooting handheld devices.

Minimum Qualifications:

  • High School or Equivalent Diploma (Required)
  • Fluent Spanish speaking (Preferred)
  • Excellent customer service skills
  • Strong personal and work ethics
  • Professional communication skills, both oral and written
  • Proficient in Microsoft Office Applications - Outlook, Word, Excel, PowerPoint (Required)
  • Professional attitude, attire, and communication
  • Two years prior Customer Service Experience (Required)
  • Prior experience providing technical support via phone
  • Experience working with iOS and Android operating systems (Required)

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call rotation


Job offer dependent on successfully passing a background check. Compensation will depend on experience and qualifications.

Benefits include paid time off, paid holidays, paid maternity/paternity leave, medical and dental insurance with employer-funded HSA account, and IRA with company match.

Job Type: Full-time