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Help Desk Associate Jobs (NOW HIRING)

ALO

Help Desk Associate

Beverly Hills, CA · On-site

$35 - $40/hr

OVERVIEW The Corporate Helpdesk Associate provides technical support to office-based and remote employees across the organization. This role ensures that corporate workstations, applications ...

ALO

Help Desk Associate

Beverly Hills, CA

$35 - $40/hr

OVERVIEW The Corporate Helpdesk Associate provides technical support to office-based and remote employees across the organization. This role ensures that corporate workstations, applications ...

CARCHEX

IT Help Desk Associate

Cockeysville, MD

$22 - $26/hr

The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency. Essential Responsibilities: Oversee daily end user system ...

CARCHEX LLC

IT Help Desk Associate

Cockeysville, MD · On-site

$22 - $26/hr

The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency. Essential Responsibilities: · Oversee daily end user ...

Carchex

IT Help Desk Associate

Cockeysville, MD · On-site

$22 - $26/hr

The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency. Essential Responsibilities: • Oversee daily end user ...

CARCHEX

IT Help Desk Associate

Cockeysville, MD · On-site

CARCHEX is seeking an IT Help Desk Associate to provide daily hands-on assistance and first-level support to employees, ensuring system efficiency. The role involves troubleshooting technical issues ...

Von Maur

IT HELP DESK ASSOCIATE

Davenport, IA · On-site

As an Information Systems Help Desk Associate , you are the end user support for all Von Maur and Dry Goods systems. In this dynamic environment, you play an important role in being the primary point ...

OUCU Financial

IT Help Desk Associate

Athens, OH · On-site

OUCU Financial is seeking an IT Help Desk Associate to provide first-level support and troubleshoot computer systems and hardware. The role involves assisting with IT-related inquiries, documenting ...

ALO

Warehouse Help Desk Associate

Beverly Hills, CA

$21.25 - $28.75/hr

OVERVIEW We are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for our warehouse operations. This position focuses on supporting critical ...

ALO

Warehouse Help Desk Associate

Memphis, TN · On-site

$18 - $24.25/hr

They are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for warehouse operations, focusing on critical technologies like Zebra printers and ...

ALO

Warehouse Help Desk Associate

Memphis, TN · On-site

$18 - $24.25/hr

They are seeking a reliable Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for warehouse operations, handling escalated technical issues and ensuring smooth technology operations ...

Mitchell Companies

IT Help Desk Associate

Gulfport, MS · On-site

$49K/yr

Position: IT Help Desk Associate Reports to: Systems Engineer Location: Gulfport, MS Position Summary The IT Help Desk Specialist is responsible for providing day-to-day technical support to ...

ALO

Warehouse Help Desk Associate

Beverly Hills, CA · On-site

$21.25 - $28.75/hr

OVERVIEW We are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for our warehouse operations. This position focuses on supporting critical ...

ALO

Warehouse Help Desk Associate

Beverly Hills, CA

$30 - $35/hr

OVERVIEW We are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for our warehouse operations. This position focuses on supporting critical ...

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Help Desk Associate information

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How much do help desk associate jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for help desk associate in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
More about Help Desk Associate jobs
What cities are hiring for Help Desk Associate jobs? Cities with the most Help Desk Associate job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
Who are the top companies hiring for Help Desk Associate jobs? The top employers for Help Desk Associate jobs are:
What states have the most Help Desk Associate jobs? States with the most job openings for Help Desk Associate jobs include:
What job categories do people searching Help Desk Associate jobs look for? The top searched job categories for Help Desk Associate jobs are:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Help Desk Associate

ALO

Beverly Hills, CA • On-site

$35 - $40/hr

Full-time

PTO

Posted 7 days ago

Key responsibilities

  • Provide hands-on and remote support for macOS and Windows devices, troubleshooting system performance, OS updates, login problems, software installations, drivers, and connectivity.

  • Set up, configure, secure, and manage devices for new hires and refresh cycles, ensuring compliance and deploying software, patches, and updates using system management tools.

  • Log and manage support requests through the organization's ticketing system, document troubleshooting procedures, and maintain accurate asset inventory and knowledge base articles.

Job description

WHY JOIN ALO?
Mindful movement. It's at the core of why we do what we do at ALO-it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
WHY JOIN ALO?
Mindful movement. It's at the core of why we do what we do at ALO-it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
OVERVIEW
The Corporate Helpdesk Associate provides technical support to office-based and remote employees across the organization. This role ensures that corporate workstations, applications, collaboration tools, and cloud services operate reliably and securely. The associate supports both macOS and Windows environments, manages devices through modern management platforms, and delivers high-quality assistance to users with varying technical skill levels.
RESPONSIBILITIES
End-User Support (Mac & Windows)
  • Provide hands-on and remote support for macOS and Windows devices.
  • Troubleshoot issues involving system performance, OS updates, login problems, software installations, drivers, and connectivity.
  • Set up, configure, and secure devices for new hires and refresh cycles.

Device & Endpoint Management
  • Manage corporate endpoints using system management tools.
  • Ensure devices meet security, configuration, and compliance standards.
  • Deploy software, patches, profiles, and updates across the environment.
  • Troubleshoot enrollment, policy application, and compliance-related issues.

Identity, Access & Cloud Services
  • Assist with provisioning, MFA setup, password resets, and group permissions.
  • Provide support for Exchange, SharePoint and OneDrive

Corporate Application Support
  • Support corporate applications including productivity suites, collaboration tools, and departmental software.
  • Assist with software deployment, access management, license tracking, and user onboarding.
  • Troubleshoot application performance issues, compatibility problems, and workflow challenges.

Network & Connectivity Support
  • Troubleshoot basic network issues, including Wi-Fi connectivity, VPN access, DNS resolution, and wired port issues.
  • Support users with remote access tools, MFA, and secure workstation configurations.
  • Collaborate with network teams when deeper troubleshooting or configuration changes are required.

Terminal / Command Line Support
Incident Management & Documentation
  • Log and manage support requests through the organization's ticketing system.
  • Document troubleshooting procedures, solutions, and device configurations.
  • Maintain accurate asset inventory of computers, accessories, and licensed software.
  • Create and maintain knowledge base articles and end-user documentation.

User Support & Training
  • Provide approachable, effective support for employees at all technical levels.
  • Assist with onboarding tasks such as workstation setup, user account provisioning, and introduction to corporate tools (OneDrive, SharePoint, email, collaboration tools).
  • Support conference room technology, and presentation equipment.
  • Train users on best practices for device care, security, file management, and productivity tools.

Collaboration & Continuous Improvement
  • Participate in device rollouts, OS upgrades, cloud migrations, and other IT-driven initiatives.
  • Identify recurring issues and recommend process or technology improvements to enhance the user experience.

QUALIFICATIONS
  • 2-4 years of IT support or corporate helpdesk experience.
  • Strong proficiency with macOS and Windows support
  • Basic skills in Command Prompt and macOS Terminal commands.
  • Strong understanding of modern collaboration tools Basic networking
  • Excellent troubleshooting, multitasking, and communication skills.
  • Highly organized, self-directed, and customer-service focused.
  • Physical & Work Environment Requirements (lift 20-40 lbs)
  • Comfortable supporting both on-site and remote employees.
  • Willingness to assist during after-hours maintenance windows

The base pay range for this position is $35/hr-$40/hr which represents the current range for the non-exempt position. Please note that actual pay will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company's total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.
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