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Help Desk Associate Jobs in Cleveland, OH (NOW HIRING)

Massage Envy PCRK

Front Desk Sales Associate

Mentor, OH · On-site

$11.75 - $15/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

PCRK Group

Front Desk Sales Associate

Strongsville, OH · On-site

$12.25 - $15.50/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Beachwood, OH · On-site

$15.50 - $20.75/hr

Join our team today and help provide the highest quality vision care for our patients. This role ... Participate in our Vision coverage and associate discounts on our products Introduction | MyEyeDr.

PCRK Group

Front Desk Sales Associate

Strongsville, OH · On-site

$12.25 - $15.50/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

PCRK Group

Front Desk Sales Associate

Mentor, OH · On-site

$11.75 - $15/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Beachwood, OH · On-site

$15.50 - $20.75/hr

Join our team today and help provide the highest quality vision care for our patients. This role ... Participate in our Vision coverage and associate discounts on our products Introduction | MyEyeDr.

PCRK Group

Front Desk Sales Associate

Westlake, OH · On-site

$12.25 - $15.50/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

Massage Envy PCRK

Front Desk Sales Associate

Westlake, OH · On-site

$12.25 - $15.50/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

Massage Envy PCRK

Front Desk Sales Associate

Strongsville, OH · On-site

$12.25 - $15.50/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

PCRK Group

Front Desk Sales Associate

Westlake, OH · On-site

$12.25 - $15.50/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

PCRK Group

Front Desk Sales Associate

Mentor, OH · On-site

$11.75 - $15/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

PCRK Group

Front Desk Sales Associate

Avon, OH · On-site

$14 - $15/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

PCRK Group

Front Desk Sales Associate

Avon, OH · On-site

$14 - $15/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

Massage Envy PCRK

Front Desk Sales Associate

Avon, OH · On-site

$14 - $15/hr

Training and support to help you master our services and sales processes. * A fun, fast-paced ... Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear ...

Drips

Senior Manager, Corporate IT

Cleveland, OH · On-site +1

$127K - $127K/yr

IT Reports to: CIO / CISO Direct reports : IT Associate, Sr IT Associate Location: Remote Travel ... help desk ticket to an executive request - is handled with responsiveness, professionalism, and ...

Drips

Senior Manager, Corporate IT

Cleveland, OH · On-site +1

$127K - $127K/yr

IT Reports to: CIO / CISO Direct reports : IT Associate, Sr IT Associate Location: Remote Travel ... help desk ticket to an executive request - is handled with responsiveness, professionalism, and ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Cleveland, OH

Help Desk Associate information

See Cleveland, OH salary details

$13

$20

$32

How much do help desk associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk associate in Cleveland, OH is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.32 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Cleveland, OH?

The most popular types of Help Desk jobs in Cleveland, OH are:

What are popular job titles related to Help Desk Associate jobs in Cleveland, OH?

For Help Desk Associate jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Cleveland, OH look for?

The top searched job categories for Help Desk Associate jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Help Desk Associate jobs?

Cities near Cleveland, OH with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, 5% Temporary, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $43,301 per year, or $20.8 per hour.

Student Worker Enrollment Financial Career Services

Lorain County Community College

Elyria, OH • On-site

$12.75 - $14.25/hr

Part-time

Re-posted 22 days ago

Lorain County Community College rating

6.8

Company rating: 6.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

482nd of 630 rated colleges and universities

Job description


The primary goal of this position is to aid and support the Financial Aid Office. The Financial Aid Assistant will provide customer service to students over the phone, in person, through email, and online using our virtual communication platform. This student would be expected to learn general financial aid information and how to assist in completing a FAFSA. The ideal candidate would have strong organizational skills to help with filing and scanning and would be able to work independently to help cover the front desk associate when needed.
Answering incoming calls, emails, and virtual communication platform communications, assisting the student with completing FAFSA and other financial aid forms, processing correspondence and requests for additional informational information, digitizing student records, preparing files, scanning, and performing quality control checks.
Please review the Student Eligibility Requirements. (link: https://www.lorainccc.edu/career-services/student-employment/#stuempreq)
Even though a FAFSA (for financial aid) is not required to be a student employee at LCCC, we strongly encourage you to complete a FAFSA at www.fafsa.gov. Student Financial Aid staff are available to help you through the application process. Reach out at 440-366-4034, finaid@lorainccc.edu, or LiveChat
About LCCC:
Established in 1963, Lorain County Community College is the first community college in Ohio with a permanent campus. For six decades, LCCC has served the diverse needs of greater Lorain County region by providing affordable access to higher education and now serves approximately 13,000 students each year in certificate, associate, bachelor's and master's degree programs.
Since 1963, one in four Lorain County residents have taken classes at LCCC and more than 43,000 have earned a degree. LCCC was recently ranked in the top 10% of most affordable colleges in the nation and more than 90% of LCCC graduates live and work in Northeast Ohio. 45% of Lorain County's high school graduates earn college credits through LCCC's high school dual enrollment programs. LCCC also partners with more than 700 employers and offers 170 industry-recognized credentials to better prepare the workforce for the future.
LCCC is a dynamic, student-centered college intentionally designed to support individuals with balancing multiple roles on their path to college completion. 85% of LCCC students work while attending college, with majority working at least half-time. The average age of LCCC's students is 24, and many bring life experiences that include caring for dependents, serving in the military, or completing some prior college. Over 80% of LCCC students received financial assistance through grants and scholarships, and LCCC has been nationally recognized for holistic, fully integrated services and commitment to student success.
Qualifications
Required Qualifications: Commitment to the core value of helpfulness, strong organizational skills, excellent verbal and written communication skills, computer literacy, MS Office experience, and the ability to maintain confidentiality, multitask, and schedule flexibility.
Preferred Qualifications: Clerical experience and a team player
Please review the Student Eligibility Requirements. (link: https://www.lorainccc.edu/career-services/student-employment/#stuempreq)
Even though a FAFSA (for financial aid) is not required to be a student employee at LCCC, we strongly encourage you to complete a FAFSA at www.fafsa.gov. Student Financial Aid staff are available to help you through the application process. Reach out at 440-366-4034, finaid@lorainccc.edu, or LiveChat

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