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Help Desk Associate Jobs in Cleveland, OH (NOW HIRING)

Browns Fit

Front Desk Associate

Cleveland, OH · On-site

$12/hr

Helping integrate members into the club (completing profile, taking photos, distributing barcodes) * Assisting other departments when necessary * Attending all required meetings * Maintaining an ...

Browns Fit

Front Desk Associate

Cleveland, OH · On-site

$12/hr

Helping integrate members into the club (completing profile, taking photos, distributing barcodes) * Assisting other departments when necessary * Attending all required meetings * Maintaining an ...

Browns Fit

Front Desk Associate

Cleveland, OH · On-site

$13.50 - $17.50/hr

... Helping integrate members into the club (completing profile, taking photos, distributing barcodes) Assisting other departments when necessary Attending all required meetings Maintaining an active and ...

TEKsystems

Service Desk Analyst

Westlake, OH · Remote

$18 - $23/hr

... Service Desk Support Associate to provide technical support in a fast-paced, 24/7 support ... Required Qualifications * 3+ years of experience in technical support, service desk, help desk, or ...

Fortress SRM LLC

Service Desk Analyst I

Independence, OH · Remote

$21 - $24/hr

Associate degree plus 1 year of relevant professional experience * 2 years of relevant professional experience in a service desk or technical support role Preferred: * CompTIA A+ (Must obtain within ...

Revel Staffing

IT Manager

Cleveland, OH

$85K - $115K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation ... Associate or bachelor's degree in Information Technology, Computer Science, or related field ...

SPA LAVENDER LLC

Front Desk Sale Associate

Solon, OH · On-site

$14 - $17/hr

... Desk Sales Associate to serve as the first and last impression for our guests. This role is ... Support therapists and estheticians by helping maintain efficient schedule flow. * Assist with ...

SPA LAVENDER LLC

Front Desk Sale Associate

Solon, OH · On-site

$14 - $17/hr

... Desk Sales Associate to serve as the first and last impression for our guests. This role is ... Support therapists and estheticians by helping maintain efficient schedule flow. * Assist with ...

SPA LAVENDER LLC

Front Desk Sale Associate

Solon, OH · On-site

$12.25 - $15.50/hr

... Desk Sales Associate to serve as the first and last impression for our guests. This role is ... Support therapists and estheticians by helping maintain efficient schedule flow. Assist with ...

SPA LAVENDER LLC

Front Desk Sale Associate

Solon, OH · On-site

$14 - $17/hr

... Desk Sales Associate to serve as the first and last impression for our guests. This role is ... Support therapists and estheticians by helping maintain efficient schedule flow. * Assist with ...

Presrite Corporation

IT Systems Engineer

Cleveland, OH · On-site

$80K - $100K/yr

Mentor and provide technical guidance to Help Desk Associates; contribute to the development of IT documentation, processes, and best practices. * Travel: Travel to other company locations as needed ...

UNION HOME MORTGAGE

IT Service Desk Intern

Strongsville, OH · On-site

$13.75 - $18.50/hr

Respond to initial phone calls in a fast paced, help desk environment * Provide insight and ... Pursuing an Associate's or Bachelor's Degree in Information Technology or a related major

New

ASMGi

Service Desk Technician

Cleveland, OH · On-site

$31K - $52K/yr

... being helpful to them. A customer service, team-oriented focus is of utmost importance. The job ... Associate's degree in a technical field or equivalent relevant experience. * 2+ years hands-on ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Cleveland, OH

Help Desk Associate information

See Cleveland, OH salary details

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How much do help desk associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for help desk associate in Cleveland, OH is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.32 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Cleveland, OH?

The most popular types of Help Desk jobs in Cleveland, OH are:

What are popular job titles related to Help Desk Associate jobs in Cleveland, OH?

For Help Desk Associate jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Cleveland, OH look for?

The top searched job categories for Help Desk Associate jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Help Desk Associate jobs?

Cities near Cleveland, OH with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, 5% Temporary, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $43,301 per year, or $20.8 per hour.

IT Help Desk Support - Level II

K2 Staffing

Cleveland, OH

Full-time

Re-posted 7 days ago

Job description

Summary

Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of aHelp Desk Support Level II Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Install antivirus software and ensure virus definitions are up to date.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Network firewall and switch administration and maintenance.
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
  • Having worked in an MSP environment is a plus!
  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Connectwise RMM and Autotask PSA Experience a plus
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Employment Type: Full time Location: Cleveland, OH