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Desktop Support Engineer Jobs in Cleveland, OH (NOW HIRING)

E-Solutions

Desktop Support Engineer

Avon Lake, OH · On-site

Desktop Support Engineer Location : Atlanta, GA Duration : Long Term Installation and configure Windows 1011 on Desktop Laptop Configuration of operating system Language packs If any Configuration of ...

Procyon TS

Desktop Support Engineer

Cleveland, OH · On-site

Stay up-to-date with new technologies and trends in desktop support, printing, and meeting room technology * Has to train the other engineers on Image deployment * Has to be available to troubleshoot ...

New

MSR Cosmos

Desktop Support

Avon Lake, OH · On-site

$18.50 - $23.50/hr

Desktop Support Location: Avon Lake, OH Duration: Long Term Skills: Desktop Support with strong Windows skills Thanks Ramesh

Artech Information System LLC

DESKTOP SUPPORT

Cleveland, OH · On-site

$19.75 - $25/hr

DESKTOP SUPPORT LOCATION: Cleveland,OH Duration:1+years * PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written & oral communication skills, customer sat skills ...

Artech Information System LLC

desktop support

Cleveland, OH · On-site

$19.75 - $25/hr

DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ) Duration:1+years PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written ...

Artech Information System LLC

DESKTOP SUPPORT

Cleveland, OH · On-site

$19.75 - $25/hr

DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ) Duration:1+years PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written ...

Artech Information System LLC

desktop support

Cleveland, OH · On-site

$19.75 - $25/hr

DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ) Duration:1+years PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written ...

Artech Information System LLC

desktop support

Avon, OH · On-site

$18.25 - $23.25/hr

DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ) Duration:1+years PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written ...

AA2IT

Desktop Support Tech / Akron

Akron, OH · On-site

$22 - $23/hr

Desktop Support Technician Location: 341 White Ponds Dr. Akron OH Pay Rate: $22-$23 In-person. What Will The Primary Day-To-Day Responsibilities Entail For This Person? * Creating and resolving ...

MCPc

Junior Desktop Support Technician

Bedford, OH · On-site

$18.50 - $23.50/hr

Junior Desktop Support Technician Position Summary The Junior Desktop Support Technician provides entry-level technical support for end users, assisting with the setup, maintenance, and basic ...

MCPC

Junior Desktop Support Technician

Bedford, OH · On-site

$18.50 - $23.50/hr

Junior Desktop Support Technician Position Summary The Junior Desktop Support Technician provides entry-level technical support for end users, assisting with the setup, maintenance, and basic ...

MCPC

Junior Desktop Support Technician

Bedford, OH

$18.50 - $23.50/hr

Junior Desktop Support Technician Position Summary The Junior Desktop Support Technician provides entry-level technical support for end users, assisting with the setup, maintenance, and basic ...

Wikipedia

Desktop Support Specialist

Cleveland, OH · On-site

$20 - $22/hr

Desktop Support Specialist Contract Opportunity 2-3mos with possibilities of going longer term Location: Cleveland Requirements: -3 years' experience minimum -Onsite desktop support -Able to support ...

New

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How much do desktop support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support engineer in Cleveland, OH is $26.14, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.81 per hour, depending on experience, location, and employer.

What Does a Desktop Support Engineer Do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

More about Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Cleveland, OH? The most popular types of Desktop Support Engineer jobs in Cleveland, OH are:
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What job categories do people searching Desktop Support Engineer jobs in Cleveland, OH look for? The top searched job categories for Desktop Support Engineer jobs in Cleveland, OH are:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Cleveland, OH as of May 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 50% Physical, and 50% Remote job distribution, with an average salary of $54,374 per year, or $26.1 per hour.
Desktop Support Engineer

Desktop Support Engineer

E-Solutions

Avon Lake, OH • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

About My Client:-
My client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients,client brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries
Job Title: Desktop Support Engineer
Location: Atlanta, GA
Duration: Long Term
Job description
Installation and configure Windows 1011 on Desktop Laptop
Configuration of operating system Language packs If any
Configuration of outlook profile MS Teams and OneDrive
Install and configure Office application with other Line of Business Applications
Ensure the user profile data is backed up
Configure of IE settings network and printer drives Also check group policies are applied
Configuration of printer
Drive mapping to NeworkShared
Handson experience with Windows and Knowledge in Mac OS environments is added advantage
Diagnoses and resolving software and hardware incidents including operating systems Windows 10 and across a range of application software on the client machine Office applications Outlook Teams OneDrive etc
Mobile device management configure outlook teams Microsoft Authenticator etc Android iPhone iPad Surface etc
Basic knowledge on Office365 services Active Directory and user login methods
Knowledge on SCCM application push and deployment for workstations
Walking customers through installing applications and computer peripherals
Guide users with simple stepbystep instructions
Conduct remote troubleshooting
OS and Application support ticket handling on INC SR
Good to have ticketing tool knowledge SNOW JIRA etc
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Help create technical documentation and manuals
Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role
Knowledge on Office application like WordExcel PowerPoint outlook Teams
Working knowledge of office automation products and computer peripherals like printers and scanners
Provide technical assistance and support issues related desktop support Teams Conferencing support
VIP user coordination and support
Professionalism when resolving service delivery and client issues in a timely manner
Identifying and escalating business and technical challenges as appropriate and in a timely manner
Communicating with other engineers clients and managers in a professional manner as situations arise and at regular intervals ensuring that all parties involved are kept up to date at all time
Install and configure the Antivirus
Other Roles and responsibilities during Migration
Coordinate with Migration Onsite team and scheduling team
Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team
Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability."

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