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Desktop Support Engineer Jobs in Cleveland, OH (NOW HIRING)

Intellyk Inc.

Desktop Support Engineer

Cleveland, OH · On-site

Job Summary : Intellyk Inc. is seeking a Desktop Support Engineer to provide on-site technical assistance. The role involves responding to client queries, maintaining network operations ...

MSR Cosmos

Desktop Support

Avon Lake, OH · On-site

$18.50 - $23.50/hr

Desktop Support Location: Avon Lake, OH Duration: Long Term Skills: Desktop Support with strong Windows skills Thanks Ramesh

Artech Information System LLC

DESKTOP SUPPORT

Cleveland, OH

$19.75 - $25/hr

DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ) Duration:1+years PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written ...

Artech Information System LLC

desktop support

Cleveland, OH

$19.75 - $25/hr

DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ) Duration:1+years PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written ...

Artech Information System LLC

desktop support

Cleveland, OH

$19.75 - $25/hr

DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ) Duration:1+years PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written ...

Artech Information System LLC

desktop support

Avon, OH

$18.25 - $23.25/hr

DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ) Duration:1+years PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written ...

Revel Staffing

Desktop Support Technician

Cleveland, OH

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment.

DYOPATH

Desktop Support Analyst II

Akron, OH · On-site

$31.68/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

DYOPATH

Desktop Support Analyst II

Cleveland, OH

$31.68/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH

$31.68/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH

$31.68/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

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Desktop Support Engineer information

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How much do desktop support engineer jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for desktop support engineer in Cleveland, OH is $26.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $29.86 per hour, depending on experience, location, and employer.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

More about Desktop Support Engineer jobs

What are the most commonly searched types of Desktop Support Engineer jobs in Cleveland, OH?

The most popular types of Desktop Support Engineer jobs in Cleveland, OH are:

What are popular job titles related to Desktop Support Engineer jobs in Cleveland, OH?

For Desktop Support Engineer jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Desktop Support Engineer jobs in Cleveland, OH look for?

The top searched job categories for Desktop Support Engineer jobs in Cleveland, OH are:

Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,457 per year, or $26.2 per hour.

Desktop Support Engineer

Intellyk Inc.

Cleveland, OH • On-site

Full-time

Re-posted 17 days ago

Job description

Job Summary:
Intellyk Inc. is seeking a Desktop Support Engineer to provide on-site technical assistance. The role involves responding to client queries, maintaining network operations, troubleshooting issues, and providing training to end-users.
Responsibilities:
• On-Site Support: Respond to client queries and provide on-site technical assistance.
• Network Maintenance: Ensure consistent operation of client networks, including routers, servers, and other hardware.
• Troubleshooting: Diagnose and resolve hardware and software issues.
• Installation and Configuration: Set up new hardware, software, and operating systems.
• Training and Assistance: Provide training and technical support to end-users.
• Documentation: Maintain records of issues and solutions in a ticketing system.
• Collaboration: Work with other IT professionals to ensure seamless support.
Qualifications:
Required:
• Respond to client queries and provide on-site technical assistance.
• Ensure consistent operation of client networks, including routers, servers, and other hardware.
• Diagnose and resolve hardware and software issues.
• Set up new hardware, software, and operating systems.
• Provide training and technical support to end-users.
• Maintain records of issues and solutions in a ticketing system.
• Work with other IT professionals to ensure seamless support.
Preferred:
• Please focus OPT Candidates here.
Company:
Intellyk Inc. Founded in 2017, the company is headquartered in Piscataway, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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