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Help Desk Associate Jobs in Columbus, OH (NOW HIRING)

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Help Desk Support Specialist

Columbus, OH

  • Medical

  • Dental

  • Vision

This position is responsible for providing initial Help Desk support for the business applications ... Associate of Science degree in Technology or equivalent experience is required. Experience with PC ...

Dublin Dental Care

Front Desk Associate

Dublin, OH · On-site

$18 - $22/hr

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Associate Opportunities at Dublin Dental Care. Join our growing, patient-focused front ... We're looking for someone with experience and positive energy who genuinely enjoys helping people ...

DwyerOmega

Help Desk Analyst III

Westerville, OH · On-site

$26 - $33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are in search of a Senior Help Desk Analyst III to ensure that end-user computer hardware ... Associate's degree in Computer Science or related discipline preferred. Relevant IT certifications ...

DWYER INSTRUMENTS, LLC

Help Desk Analyst III

Westerville, OH

$26 - $33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description We are in search of a Senior Help Desk Analyst III to ensure that end-user computer ... Associate's degree in Computer Science or related discipline preferred. Relevant IT certifications ...

Dwyer Instruments, Inc.

Help Desk Analyst III

Westerville, OH · On-site

$26 - $33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Type Full-time Description We are in search of a Senior Help Desk Analyst III to ensure that ... Associate's degree in Computer Science or related discipline preferred. Relevant IT certifications ...

DWYER INSTRUMENTS, LLC

Help Desk Analyst III

Westerville, OH

$26 - $33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description We are in search of a Senior Help Desk Analyst III to ensure that end-user computer ... Associate's degree in Computer Science or related discipline preferred. Relevant IT certifications ...

Dublin Dental Care

Front Desk Associate

Dublin, OH

$18 - $22/hr

  • Dental

  • Retirement

  • PTO

Title Front Desk Associate Our beautiful office and wonderful staff is expanding and we're looking ... We're looking for someone with experience and positive energy who genuinely enjoys helping people ...

Smith Pet Care Co

Front Desk Associate

Columbus, OH · On-site

$14 - $15/hr

Front Desk / Customer Service Associate Core Competences: - Customer service focused - Will to ... In addition, this person will be asked to help clean the store from time to time - so the retail ...

TEKsystems

Tier 1 Help Desk

Columbus, OH

$23 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Key Responsibilities: • Serve as the first point of contact for store associates experiencing ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

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Help Desk Associate information

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How much do help desk associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk associate in Columbus, OH is $20.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.22 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the most commonly searched types of Help Desk jobs in Columbus, OH?

The most popular types of Help Desk jobs in Columbus, OH are:

What are popular job titles related to Help Desk Associate jobs in Columbus, OH?

For Help Desk Associate jobs in Columbus, OH, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Columbus, OH look for?

The top searched job categories for Help Desk Associate jobs in Columbus, OH are:

What cities near Columbus, OH are hiring for Help Desk Associate jobs?

Cities near Columbus, OH with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Columbus, OH as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $43,125 per year, or $20.7 per hour.

Help Desk Support Specialist

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Columbus, OH

Full-time

Medical, Dental, Vision

Re-posted 11 days ago

Job description

Franklin International, a leading manufacturer of adhesives, coatings, and sealants is currently seeking a Help Desk Support Specialist. This position is responsible for providing initial Help Desk support for the business applications in use at Franklin. 

Fundamental Job Tasks:

Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.  Gives technical instructions in lay terms.  Troubleshoots, replaces, evaluates and configures devices, specialty software and unique service requests.  Enters Incident Report tickets into Helpdesk database.  Provides clear written and spoken information about a problem, issue, or event to the appropriate IS analyst for further problem resolution, if needed.  Fulfills all service level standards for response time and quality.

Ensures end users have proper software, hardware, and peripherals by implementing maintenance, upgrade and installation plans for PC replacements.  Monitors IS hardware and software inventories.  Enters hardware and software inventory data into the Helpdesk Inventory database.  Trains end users on office equipment, hardware and software, as needed. Works with Help Desk, IS personnel and Corporate Services to co-ordinate and complete the installation of computer facilities for new hires and for office moves.

Assists management with information related to external audits of hardware, software, documentation and reporting. 

Targeted Skills/Knowledge:

Associate of Science degree in Technology or equivalent experience is required. Experience with PC repair and support service along with a working knowledge of Windows operating systems and the MS Office Suite applications is preferred.  The position requires excellent technical, interpersonal skills, as well as good written and verbal communication skills.  Position requires a high degree of analytical and organizational skill.

About Us:

Based in Columbus, Ohio, U.S.A., Franklin International was established in 1935 and today is among the largest privately held manufacturers of adhesives, sealants and polymers for commercial and industrial applications. Franklin integrates its core competency –emulsion polymerization – into a broad product offering, including glues, adhesives, hot melts, binders, sizing compounds and more. These products are distributed across six continents for use in construction, furniture manufacturing, millwork, paper converting, pressure-sensitive products and fiberglass reinforcement.
Franklin International is proud of our family-friendly atmosphere. We are small enough that people know your name, but big enough to have the resources available to do amazing things within our industry. Our award-winning benefits program includes a wide range of benefits from medical, dental, and vision insurance to more unique options like a free on-site fitness center, nurse health coach, 529 Plan matching, and adoption support. Our average employee tenure is over twelve years; learn more at www.FranklinInternational.com.

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