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Virtual Help Desk Jobs in Ohio (NOW HIRING)

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH · On-site

$19.75 - $27/hr

By aligning security strategy, infrastructure, and operational excellence, we help organizations ... Ability to support common business applications, VPN clients, and virtual desktop environments

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH

$19.75 - $27/hr

By aligning security strategy, infrastructure, and operational excellence, we help organizations ... Ability to support common business applications, VPN clients, and virtual desktop environments

QualityIP

HelpDesk Technician

Kent, OH · On-site

$41K - $65K/yr

We offer comprehensive IT department services, including HelpDesk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning. Our collaborative approach ensures that we ...

QualityIP

Service Desk Technician

Kent, OH

We offer comprehensive IT department services, including HelpDesk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning. Our collaborative approach ensures that we ...

DMI

Tier I Technician

Sharonville, OH · On-site

$31K/yr

About the Opportunity DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed ... Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ...

DMI

Tier I Technician

Sharonville, OH

$19.25 - $26/hr

DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed Mobility Services (MMS ... Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ...

DMI

Tier I Technician

Sharonville, OH

$31K - $38K/yr

About the Opportunity DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed ... Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ...

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Virtual Help Desk information

See Ohio salary details

$11

$21

$32

How much do virtual help desk jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for virtual help desk in Ohio is $21.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.85 per hour, depending on experience, location, and employer.

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Ohio?

The most popular types of Help Desk jobs in Ohio are:

Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 26% Part Time, and 6% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $44,445 per year, or $21.4 per hour.

Level 2 Help Desk Support

Beachwood, OH

Synerfac Technical Staffing
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Synerfac Technical Staffingexternal

$55K - $70K/yr

Full-time

Re-posted 20 days ago

Job description

Hiring Opportunity: Beachwood, Ohio
Our client is hiring a level 2 help desk support role for their facility in Beachwood! Our client is a leader in managing IT Services, Cyber Security, and Cloud Solutions.
The level 2 help desk support position would be responsible for taking escalation tickets from the help desk.
Qualified candidates would have experience with general IT, working with windows server OS, active directory/group policy/ DNS, firewall config/troubleshooting, and switch config/troubleshooting.
Job responsibilities:
- Take escalation tickets from the helpdesk
- Handle Tier 2 tickets including but not limited to:
- Network Issues / Outages
- Backup and Disaster Recovery Review / Maintenance Restores / Deploying
- Security Solution Review / Maintaining / Deploying
- MFA
- A/V
- SAT
- SIEM
- Business Application Support / Securing Third Party Support
- POS
- PMS
- Active Directory, Group Policy, DHCP, DNS edits
- Hotel Applications (Key/lock, Guest Internet/Cable, etc.)
- Financial and Accounting Applications
- Advanced Firewall Troubleshooting - policies, traffic monitoring, configuration
- Microsoft 365 and Entra (Azure) Administration - troubleshooting mail flow, mail rules, connectors, etc.
- Client Onboarding
- Client communications and interactions, remotely and in person
- Detailed documentation of issues and resolutions
Job qualifications:
- 5+ years of IT experience
- 3+ years of experience working with Windows Server OS, Active Directory/Group Policy/ DNS, Firewall config/troubleshooting, Switch config/troubleshooting (i.e. VLANs)
- Knowledgeable in networking LAN/WAN concepts, structure, and equipment - understand VLANs, configuring switches
- VMWare/Hyper-V experience - build, migrate VMs
- Azure Virtual Desktop - administering/troubleshooting
- Basic CMD and PowerShell Scripting
Synerfac Technical Staffing logo

About Synerfac Technical Staffing

Sourced by ZipRecruiter

Since 1987, Synerfac has served three groups, Our Clients, Our Candidates and Our Staff. We treat all three with equal importance because we recognize the synergy of success when one group succeeds, We all succeed. Synerfac is in the business of providing opportunities and adding value. We strive to create extraordinary experiences. For our clients we provide staffing services that enable them to focus on their core competencies which will add value to their businesses. For our employees we provide permanent and temporary assignments that complement their job skills and experience while providing professional and financial rewards. For our staff –we provide careers that are balanced, uplifting and carry the highest rewards by continually improving our business process. Our goal is to enhance the lives and enterprises of all those we touch to make them better off for having known us.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Cherry Hill, NJ, US

Social media

Twitter

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