ZipRecruiter

Log In

2

Entry Level Help Desk Jobs in Ohio (NOW HIRING)

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be ... While considered an entry-level position the ideal person will have better than average ...

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be ... While considered an entry-level position the ideal person will have better than average ...

Chenega Corporation

Help Desk Technician

Dayton, OH · On-site

$19 - $25.50/hr

Summary Help Desk Technician Wright-Patterson AFB, OH Are you ready to enhance your skills and ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Chenega Analytic Business Solutions, LLC

$23.25 - $31.50/hr

Summary Help Desk Technician Wright-Patterson AFB, OH Are you ready to enhance your skills and ... From entry-level employees to senior leaders, we believe there's always room to learn.    We ...

Collabera

Help Desk Services Associate

Brooklyn, OH

$17.25 - $23.50/hr

This is an entry level position, requiring proficient computer skills, previous help desk position experience is not required but useful. Candidates recently graduated with IT backgrounds are also ...

CNWR

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...

CNWR, Inc.

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...

CNWR

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...

TEKsystems

Tier 1 Help Desk

Columbus, OH

$23 - $25/hr

Experience Level Entry Level Job Type & Location This is a Contract position based out of Columbus ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH · On-site

$19.75 - $27/hr

... entry-level IT certifications (e.g., CompTIA A+) * Experience working in a ticket-based support or service desk environment * Transferable experience from customer-facing technical, retail IT, help ...

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH

$19.75 - $27/hr

... entry-level IT certifications (e.g., CompTIA A+) * Experience working in a ticket-based support or service desk environment * Transferable experience from customer-facing technical, retail IT, help ...

nLogic

Junior Computer Operator

Dayton, OH · On-site

$15.75 - $19.25/hr

In this entry-level role, you will be the primary eyes and ears of the facility, ensuring the ... User Support Operations: Perform initial Tier 1 help desk functions, performing basic ...

next page

Showing results 1-20

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Ohio

Entry Level Help Desk information

See Ohio salary details

$12

$22

$32

How much do entry level help desk jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for entry level help desk in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Ohio?

The most popular types of Help Desk jobs in Ohio are:

What job categories do people searching Entry Level Help Desk jobs in Ohio look for?

The top searched job categories for Entry Level Help Desk jobs in Ohio are:

What cities in Ohio are hiring for Entry Level Help Desk jobs?

Cities in Ohio with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Ohio as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,780 per year, or $22 per hour.

Help Desk Engineer

Revolution Group

Westerville, OH • On-site

Full-time

Medical

Posted 15 days ago

Job description

Do you want to work for a fun dynamic company where you can be part of a supportive team environment? Do you want to see the direct results of your work on the growth of the company and the satisfaction of your clients? Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be part of a growing team.
Requirements
  • Exemplify Revolution Group's core values of extraordinary customer relationships, lifelong learning and sharing, work we enjoy, honor, ethics, respect, and hard work.
  • 1-3 years general technology experience
  • Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
  • High-energy, self-motivated, well-organized
  • Responsible for responding to initial calls and Help Desk tickets from client base.
  • Should be a methodical with the ability to analyze, make decisions and solve problems
  • While considered an entry-level position the ideal person will have better than average communication skills.
  • Being able to verbally communicate and explain technical information to all types of end users is important.
  • Patience, resourcefulness and a desire to help others are wanted virtues in this role.
  • Bachelor's degree and/or Technical Certifications preferred. A+, N+ and MCP a plus
  • Must demonstrate a strong aptitude for learning.
  • Must have experience with different types of hardware; PCs, laptops, and other end user compute devices.
  • Must be able to travel to clients in the central Ohio area.

Roles and Responsibilities
  • Daily responsibility for troubleshooting and resolving hardware issues on end-user devices.
  • Daily responsibility working with Revolution Group on reviewing server logs
  • Responsible for troubleshooting client facing technical issues.
  • Responsible for troubleshooting technical issues with the POS platforms.
  • Will be expected to be put into an on-call rotation.
  • Reliable transportation required, applicants will be required to drive to client locations at times in the central Ohio area.

Benefits
  • Competitive pay structure
  • Health insurance benefits available
  • Fun, supportive team oriented work environment

Apply