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Entry Level Help Desk Jobs in Ohio (NOW HIRING)

Collabera

Help Desk Services Associate

Brooklyn, OH

$17.25 - $23.50/hr

This is an entry level position, requiring proficient computer skills, previous help desk position experience is not required but useful. Candidates recently graduated with IT backgrounds are also ...

CNWR, Inc.

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...

CNWR

Help Desk Technician (Tier 1)

Toledo, OH · On-site

You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...

CNWR

Help Desk Technician (Tier 1)

Toledo, OH

$20 - $23/hr

You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...

nLogic

Junior Computer Operator

Dayton, OH · On-site

$15.75 - $19.25/hr

In this entry-level role, you will be the primary eyes and ears of the facility, ensuring the ... User Support Operations: Perform initial Tier 1 help desk functions, performing basic ...

New

nLogic

Junior Computer Operator

Dayton, OH · On-site

$15.75 - $19.25/hr

In this entry-level role, you will be the primary eyes and ears of the facility, ensuring the ... User Support Operations: Perform initial Tier 1 help desk functions, performing basic ...

nLogic

Junior Computer Operator

Dayton, OH

$15.75 - $19.25/hr

In this entry-level role, you will be the primary eyes and ears of the facility, ensuring the ... User Support Operations: Perform initial Tier 1 help desk functions, performing basic ...

New

TPC Wire and Cable

Product Specialist

Macedonia, OH · On-site

Responsibilities Product Operations & Help Desk • Triage, track, and resolve product help desk ... Required qualifications * 0-2 years work experience; entry-level candidates with internships, co ...

TPC Wire and Cable

Product Specialist

Macedonia, OH · Hybrid

Responsibilities Product Operations & Help Desk Triage, track, and resolve product help desk ... Requirements Required qualifications * 0-2 years work experience; entry-level candidates with ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Ohio

Entry Level Help Desk information

See Ohio salary details

$12

$22

$32

How much do entry level help desk jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for entry level help desk in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Ohio? The most popular types of Help Desk jobs in Ohio are:
What are popular job titles related to Entry Level Help Desk jobs in Ohio? For Entry Level Help Desk jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Ohio look for? The top searched job categories for Entry Level Help Desk jobs in Ohio are:
What cities in Ohio are hiring for Entry Level Help Desk jobs? Cities in Ohio with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Ohio as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,780 per year, or $22 per hour.
Help Desk Services Associate

Help Desk Services Associate

Collabera

Brooklyn, OH

$17.25 - $23.50/hr

Contractor

Posted 3 hours ago

Job description

Company Description

Are you passionate about conceptualizing, nurturing, developing and proving new ideas and developing them into new solutions? Would you like to help create the next major innovation in and around the payment landscape pioneering and leveraging the most advanced devices, hardware and software in the world, anything and everything in and around world's largest payment ecosystem?
Smart phones, connected devices, Internet of things, future of payment, smart POS, iBeacons, are you passionate about any of these. Are you looking to join a start-up or an incubator so that you could convert your ideas into real products? Come join us.
We will provide the tools, the environment, the eco-system and the support you need. You will find an informal, innovation friendly environment at 1 Market St in the middle of San Francisco downtown, overlooking some sweeping views of the Bay and Bay Bridge.

Job Description

Job Description:
This is an entry level position, requiring proficient computer skills, previous help desk position experience is not required but useful. Candidates recently graduated with IT backgrounds are also desired.
Responsible for providing technical support, laptop, desktop, printer, ATM and network connectivity issues as well as applications throughout the Corporate and Retail Bank Enterprise. The position's focus is on technical phone support to our internal Workforce. The Technology Service Desk hours of operations range from Monday through Friday 24 hour support. And Saturdays and Sundays from 8:00am to 10:30pm. Individuals for this position may work second shift and weekends.

Qualifications

Mandatory:
IT Associates, Bachelor's degree or IT Certification
    1 to 3 years' experience in a Helpdesk or Customer Service environment
    Effective telephone skills
    Effective communication skills
    Strong knowledge of standard PC hardware/software/operating systems used by Corp and its subsidiaries
    Ability to make sound decision based on logical reasoning
    Commitment to team concept
    Effective problem determination skills
    Effective listening skills
    Ability to work in a fast paced & high volume environment

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