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Entry Level Help Desk Jobs in Ohio (NOW HIRING)

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be ... While considered an entry-level position the ideal person will have better than average ...

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be ... While considered an entry-level position the ideal person will have better than average ...

Collabera

Help Desk Services Associate

Brooklyn, OH · On-site

$17.25 - $23.50/hr

This is an entry level position, requiring proficient computer skills, previous help desk position experience is not required but useful. Candidates recently graduated with IT backgrounds are also ...

Fastenal

Distribution Center Help Desk

Akron, OH · On-site

$17.75 - $24/hr

Distribution Center Help Desk 940 W Wilbeth Rd, Akron, OH 44314 OH100 Distribution Center Part-time ... This is an entry-level position based out of our distribution center located at 940 W Wilbeth Rd ...

Park National Bank

Service Desk Analyst I

Newark, OH · Hybrid

$18.75 - $25.75/hr

Service Desk Analyst I Job Category: Information Services Requisition Number: SERVI006786 Posted ... Bachelor's degree in computer science or related field preferred * 1-2yrs experience in entry level ...

Park National Bank

Service Desk Analyst I

Newark, OH · Hybrid

$18.75 - $25.75/hr

Bachelor's degree in computer science or related field preferred * 1-2yrs experience in entry level IT or Customer Service * Security+, A+ or Net+ certification preferred SCHEDULE Typical office ...

Park National Bank

Service Desk Analyst I

Newark, OH · On-site

$18.75 - $25.75/hr

Bachelor's degree in computer science or related field preferred * 1-2yrs experience in entry level IT or Customer Service * Security+, A+ or Net+ certification preferred SCHEDULE Typical office ...

Park National

Service Desk Analyst I

Newark, OH · Hybrid

$18.75 - $25.75/hr

Bachelor's degree in computer science or related field preferred * 1-2yrs experience in entry level IT or Customer Service * Security+, A+ or Net+ certification preferred SCHEDULE Typical office ...

World Elite Inc

Front Desk Associate

Tallmadge, OH

$11 - $18/hr

What You'll Do From answering phones, helping with customer questions, handing out a lot of ... times available * Entry-level, $11-$18/hr (based on experience) * Position available in all ...

RoviSys

HR Generalist

Aurora, OH · Hybrid

$24 - $34/hr

Respond to employee inquiries through the HR Help Desk and provide ongoing HR support * Administer ... Draft and prepare offer letters for entry-level and co-op candidates * Facilitate onboarding ...

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Entry Level Help Desk information

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$12

$22

$32

How much do entry level help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are the most commonly searched types of Help Desk jobs in Ohio? The most popular types of Help Desk jobs in Ohio are:
What are popular job titles related to Entry Level Help Desk jobs in Ohio? For Entry Level Help Desk jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Ohio look for? The top searched job categories for Entry Level Help Desk jobs in Ohio are:
What cities in Ohio are hiring for Entry Level Help Desk jobs? Cities in Ohio with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Ohio as of May 2026, with employment types broken down into 2% As Needed, 27% Full Time, 65% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $45,780 per year, or $22 per hour.
Help Desk Engineer

Help Desk Engineer

Revolution Group

Westerville, OH • On-site

Full-time

Medical

Posted 22 days ago

Job description

Do you want to work for a fun dynamic company where you can be part of a supportive team environment? Do you want to see the direct results of your work on the growth of the company and the satisfaction of your clients? Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be part of a growing team.

Requirements

  • Exemplify Revolution Group’s core values of extraordinary customer relationships, lifelong learning and sharing, work we enjoy, honor, ethics, respect, and hard work.
  • 1-3 years general technology experience
  • Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
  • High-energy, self-motivated, well-organized
  • Responsible for responding to initial calls and Help Desk tickets from client base.
  • Should be a methodical with the ability to analyze, make decisions and solve problems
  • While considered an entry-level position the ideal person will have better than average communication skills.
    • Being able to verbally communicate and explain technical information to all types of end users is important.
  • Patience, resourcefulness and a desire to help others are wanted virtues in this role.
  • Bachelor’s degree and/or Technical Certifications preferred. A+, N+ and MCP a plus
  • Must demonstrate a strong aptitude for learning.
  • Must have experience with different types of hardware; PCs, laptops, and other end user compute devices.
  • Must be able to travel to clients in the central Ohio area.

Roles and Responsibilities

  • Daily responsibility for troubleshooting and resolving hardware issues on end-user devices.
  • Daily responsibility working with Revolution Group on reviewing server logs
  • Responsible for troubleshooting client facing technical issues.
  • Responsible for troubleshooting technical issues with the POS platforms.
  • Will be expected to be put into an on-call rotation.
  • Reliable transportation required, applicants will be required to drive to client locations at times in the central Ohio area.

Benefits

  • Competitive pay structure
  • Health insurance benefits available
  • Fun, supportive team oriented work environment