ZipRecruiter

Log In

2

Entry Level Help Desk Jobs in Ohio (NOW HIRING)

Robert Half

Help Desk Analyst I

Columbus, OH · On-site

$19.75 - $27/hr

We are looking for a Help Desk Analyst I to provide frontline technical assistance for employees in ... Provide entry-level assistance for Azure Virtual Desktop sessions and help address connectivity ...

Collabera

Help Desk Services Associate

Brooklyn, OH

$17.25 - $23.50/hr

This is an entry level position, requiring proficient computer skills, previous help desk position experience is not required but useful. Candidates recently graduated with IT backgrounds are also ...

CNWR

Help Desk Technician (Tier 1)

Toledo, OH · On-site

You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...

CNWR, Inc.

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...

CNWR

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...

TPC Wire and Cable

Product Specialist

Macedonia, OH · Hybrid

Responsibilities Product Operations & Help Desk Triage, track, and resolve product help desk ... Requirements Required qualifications * 0-2 years work experience; entry-level candidates with ...

TPC Wire and Cable

Product Specialist

Macedonia, OH · On-site

Responsibilities Product Operations & Help Desk * Triage, track, and resolve product help desk ... Required qualifications * 0-2 years work experience; entry-level candidates with internships, co ...

next page

Showing results 1-20

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Ohio

Entry Level Help Desk information

See Ohio salary details

$12

$22

$32

How much do entry level help desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level help desk in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Ohio? The most popular types of Help Desk jobs in Ohio are:
What are popular job titles related to Entry Level Help Desk jobs in Ohio? For Entry Level Help Desk jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Ohio look for? The top searched job categories for Entry Level Help Desk jobs in Ohio are:
What cities in Ohio are hiring for Entry Level Help Desk jobs? Cities in Ohio with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Ohio as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,780 per year, or $22 per hour.

Help Desk Analyst I

Robert Half

Columbus, OH • On-site

$19.75 - $27/hr

Temporary

This job post has expired today. Applications are no longer accepted.

Job description

We are looking for a Help Desk Analyst I to provide frontline technical assistance for employees in Columbus, Ohio. This position supports day-to-day technology needs across hardware, software, user accounts, and workplace collaboration tools while delivering responsive service and clear communication. This is a Long-term Contract opportunity within the Printing/Publishing industry, ideal for someone who enjoys solving issues in a fast-paced support environment.
Responsibilities:
• Deliver first-level technical support for Windows and macOS devices, business applications, printers, scanners, and related peripherals through remote and in-person assistance.
• Diagnose and resolve common issues involving Microsoft Office, Adobe Creative Cloud, web browsers, and desktop operating systems while guiding users through effective solutions.
• Support user access administration by creating, updating, and maintaining accounts in Active Directory, Azure AD, Microsoft 365, and other cloud-based platforms.
• Provide entry-level assistance for Azure Virtual Desktop sessions and help address connectivity concerns across a hybrid network environment.
• Set up, maintain, and troubleshoot conference room technology, including preparing spaces for meetings and offering basic end-user instruction when needed.
• Monitor endpoint detection and reporting alerts, respond to reported incidents, and escalate concerns in alignment with established security practices.
• Document support activity, update ticket records, and track issue resolution and project-related tasks within the service desk system.
• Help manage IT supplies and consumable inventory to ensure essential support materials and equipment remain available.
• Follow organizational security standards and reinforce best practices during daily support interactions.• 2+ years of experience in a help desk, service desk, or desktop support role.
• Proficiency supporting Microsoft Windows 10 and general Microsoft Windows desktop environments.
• Working knowledge of Active Directory, service desk ticket handling, and basic troubleshooting methods.
• Experience assisting users with Microsoft Office applications, including Microsoft Teams, and other common business software.
• Familiarity with macOS support, network printers, browser troubleshooting, and hybrid connectivity issues.
• Strong verbal and written communication skills with the ability to remain organized and calm during user support situations.
• Associate degree in a technology-related field or equivalent hands-on experience; help desk certifications are preferred.
• Ability to lift up to 15 pounds and perform extended computer-based work as needed.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

View All Robert Half Jobs