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Entry Level Help Desk Jobs in Springfield, OH (NOW HIRING)

Synergy Sales Inc

Be Seen First

Customer Sales Associate

Kettering, OH · On-site

$800 - $1.2K/wk

If you enjoy working directly with people, building relationships, and helping customers find the ... desk, promotions, or customer-facing roles is a strong plus, but not required. Compensation ...

Synergy Sales Inc

Be Seen First

Customer Sales Associate

Kettering, OH · On-site

$800 - $1.2K/wk

If you enjoy working directly with people, building relationships, and helping customers find the ... desk, promotions, or customer-facing roles is a strong plus, but not required. Compensation ...

Rural King

Front End Lead

Huber Heights, OH · On-site

Whether you are starting an entry-level position or joining with professional experience, Rural ... Oversee cashier transactions and customer service desk layaway transactions including monthly ...

Rural King

Front End Lead

Huber Heights, OH · On-site

Whether you are starting an entry-level position or joining with professional experience, Rural ... Oversee cashier transactions and customer service desk layaway transactions including monthly ...

Rural King

Front End Lead

Huber Heights, OH · On-site

Whether you are starting an entry-level position or joining with professional experience, Rural ... Oversee cashier transactions and customer service desk layaway transactions including monthly ...

All JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Springfield, OH

Entry Level Help Desk information

See Springfield, OH salary details

$11

$20

$30

How much do entry level help desk jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for entry level help desk in Springfield, OH is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Springfield, OH? The most popular types of Help Desk jobs in Springfield, OH are:
What are popular job titles related to Entry Level Help Desk jobs in Springfield, OH? For Entry Level Help Desk jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Springfield, OH look for? The top searched job categories for Entry Level Help Desk jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Entry Level Help Desk jobs? Cities near Springfield, OH with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Springfield, OH as of June 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,374 per year, or $20.9 per hour.
Technical Support Specialist

Technical Support Specialist

The Reynolds and Reynolds Company

Dayton, OH • On-site

$45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Reynolds and Reynolds rating

8.1

Company rating: 8.1 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

90th of 202 rated software companies

Job description

Position Description
The Entry Level Help Desk Technician responds to and diagnoses service issues through discussions with dealership customers and is responsible for leveraging resources across all levels of the organization. You will serve as single point of ownership for customer issues. You will follow call center procedures, document customer issues, include troubleshooting steps and resolution in the call-tracking tool. You will diagnose customer issues and assign appropriate support. You will ensure resolution of issues.
Requirements
Associate degree or equivalent in related field; Strong customer service skills; Analytical thinker; Troubleshooting and problem solving skills; Oral and written communication skills
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid vacation, sick days, and holidays
- Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.
Company perks, including:
- Referral bonuses
- Professional development and training
- Promotion from within
-Associate discounts for cell phones, cars, computers, entertainment, and much more
Facility amenities, including:
- An onsite dining facility offering complimentary breakfast and lunch
- A fitness center
- An onsite medical center
- A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

What Reynolds and Reynolds employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Reynolds and Reynolds logo

About Reynolds and Reynolds

Sourced by ZipRecruiter

Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership. We also manufacture and distribute business forms and promotional items. Our products help dealers reduce compliance risk, brand their dealership, increase efficiency, and simplify administrative processes. Our associates are the key to our success. We wouldn’t be the leader in the automotive industry without them. We foster an environment that allows associates to grow professionally through engaging work and promotion from within.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Dayton, OH, US

Year founded

1866

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