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Remote Help Desk Jobs in Springfield, OH (NOW HIRING)

Enterprise Integration

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IT Service Desk Technician ( Night-shift / REMOTE )

Dayton, OH · Remote

$16 - $18/hr

Service Desk Technician ( Night-shift / REMOTE ) LOCATION: REMOTE Purpose: Verbally consult with end-users to gather diagnostic information and translate and understand their technology issue(s) to ...

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Remote Help Desk information

See Springfield, OH salary details

$11

$20

$30

How much do remote help desk jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for remote help desk in Springfield, OH is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Springfield, OH? The most popular types of Help Desk jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Remote Help Desk jobs? Cities near Springfield, OH with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Springfield, OH as of June 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $43,374 per year, or $20.9 per hour.
IT Service Desk Technician ( Night-shift / REMOTE )

IT Service Desk Technician ( Night-shift / REMOTE )

Enterprise Integration

Dayton, OH • Remote

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

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Job description

JOB TITLE: Service Desk Technician ( Night-shift / REMOTE )

LOCATION: REMOTE

Purpose:

Verbally consult with end-users to gather diagnostic information and translate and understand their technology issue(s) to diagnose the issue through debugging, requirements analysis, troubleshooting, and technical analysis. Analyze the issue to determine the appropriate solution. Apply the solution and analyze the results to determine issue resolution. Communicate resolution to the end user in non-technology language. Technicians will be required to conduct their work in such a manner that requires application of broad instructions, objectives and policies requiring considerable initiative and independent analytical and evaluative judgment.

Duties and Responsibilities:

  • Gather diagnostic information from both devices and users including receipt of escalated issues for purposes of research and resolution.
  • Recognize problems and conduct root cause analysis.
  • Receive and respond to incoming calls, and/or e-mails regarding technology issues.
  • Work with end users to deliver support defined by contracted Service Level Agreements.
  • Configure, test, maintain, and troubleshoot end user workstation hardware, mid-tier systems, software, networked peripheral devices, and networking hardware products.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, statistically monitoring system performance, and support documentation.
  • Accurately document instances of hardware failure, repair, installation, and removal.
  • Maintain up-to-date knowledge of hardware and equipment contracts and facilitate contract-based installations.
  • If necessary, liaise with third-party support and technology equipment vendors.
  • Work directly with clients and end users to create and enforce policies and procedures for end-users, such as accessing systems.
  • Provide issue resolution support and ensure the stability, integrity, and efficient operation of client networks.
  • Perform remote analysis, diagnosis, and resolution of complex system problems for a variety of technologies, devices and end users, implementing remote corrective solutions.
  • Communicate solutions and status accurately and timely internally and externally.
  • Meet metrics including Service Level Agreements, utilization statistics, call statistics, customer service statistics, ticket quality, billable hours, and quality of project documentation.

Job Requirements

Technical Requirements:

Software: Microsoft Office suite (all versions)

Operating Systems: Microsoft Desktop and Server OS, MacOS, Mobile OS platforms

Hardware: Desktops, laptops, wireless devices, network printers, servers, routers, switches, and firewalls

Education:

  • High school degree or equivalent required
  • Associate’s degree in IT or related field preferred
    • Level 1: preferred
    • Level 2: strongly preferred
    • Level 3: required
  • A+ and Net+ certifications
    • Level 1: preferred
    • Level 2: strongly preferred
    • Level 3: required

Experience:

  • Experience in a technical support role
    • Level 1: 1-2 years or equivalent work experience
    • Level 2: 2-4 years or equivalent work experience
    • Level 3: 5+ years or equivalent work experience
  • Phone systems support (Cisco/Avaya)

Other:

  • Candidate must be a good “organizational fit" with the rest of the EI team.
  • Demonstration of analytical problem-solving and diagnostic is essential.
  • Understanding of Windows Active Directory users and computers.
    • Level 1: Basic
    • Level 2: Strong
    • Level 3: Expert
  • Understanding of Windows NT permissions.
    • Level 1: Basic
    • Level 2: Strong
    • Level 3: Expert
  • Excellent communication skills.
  • Ability to multitask in a fast paced environment.
  • Must be creative and flexible.
  • Strong interpersonal skills essential.
  • Good attendance required.
  • Ability to effectively build relationships with customers.
  • Ability to critically think outside defined parameters.
  • Ability to quickly learn to support proprietary client applications
  • Able to sit for long periods of time
  • Comfortable performing remote support

Preferred Experience (required for levels 2 and 3):

  • VPN experience

Preferred Certifications (strongly preferred for level 2, required for level 3):

  • MCP, CCNA, Security+, MCSE + Messaging, CCA, MCSA, MCDST, ITIL v4 Foundations

MINIMAL NON-TECHNICAL REQUIREMENTS OF THE JOB:

Travel: NO

If yes, how often: as needed to support remote locations

On-Call Duty: YES

Physical Requirements: YES

If yes, describe: 30 – 100 lbs. (computer equipment)

How often? Frequently

Shift Work: YES

If yes: Assigned shift will be determined by NOC Team Lead and Engineer upon hire.

(All shift work days/hours and rest days are subject to change.)

Job Status: Full-Time/Hourly (35-40 hrs); Core work hours/days: Shifts Vary

Company Description

Enterprise Integration, acknowledged by CRN as one of North America's top managed service providers , is headquartered in Jacksonville, Florida. EI is an onshore IT managed service provider and is uniquely qualified to meet your needs. EI, through digital robotics technology, delivers a comprehensive solution designed to increase user productivity, decrease risk, and provide a predictable cost model for IT all with world-class customer service. We have the right people, processes, and tools to provide your company with the highest quality and most flexible solutions to meet your specific needs.
To learn more about us and our suite of services, visit www.entint.com.