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Remote Help Desk Jobs in Springfield, OH (NOW HIRING)

Sentinel

Helpdesk Agent

Dayton, OH · On-site +1

$15 - $19.25/hr

This role requires a combination of remote assistance through the help desk and on-site support to address hardware and software-related problems. This is a full-time, onsite position based at our ...

Sentinel

Helpdesk Agent

Dayton, OH · On-site +1

$15 - $19.25/hr

This role requires a combination of remote assistance through the help desk and on-site support to address hardware and software-related problems. This is a full-time, onsite position based at our ...

All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Springfield, OH

Remote Help Desk information

See Springfield, OH salary details

$11

$20

$30

How much do remote help desk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote help desk in Springfield, OH is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Springfield, OH?

The most popular types of Help Desk jobs in Springfield, OH are:

What job categories do people searching Remote Help Desk jobs in Springfield, OH look for?

The top searched job categories for Remote Help Desk jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Remote Help Desk jobs?

Cities near Springfield, OH with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Springfield, OH as of June 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $43,374 per year, or $20.9 per hour.

Helpdesk Agent

Sentinel

Dayton, OH • On-site, Remote

$15 - $19.25/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 18 days ago

Key responsibilities

  • Provide technical support to end-users by resolving IT issues related to hardware and software.

  • Maintain the overall functionality of computer systems through remote assistance and on-site support.

  • Support hardware and software-related problems across various environments, including Windows, Mac, Chromebooks, and laptops.

Sentinel Real Estate rating

8.1

Company rating: 8.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

45th of 260 rated facilities management

Job description

Responsibilities

As a Helpdesk agent, you will be responsible for providing technical support to end-users, resolving IT issues, and maintaining the overall functionality of computer systems within an organization. This role requires a combination of remote assistance through the help desk and on-site support to address hardware and software-related problems. This is a full-time, onsite position based at our client's location in Dayton, OH.

Qualifications
  • 2+ years of experience in a Help Desk, Service Desk, or Technical Support role.
  • Strong working knowledge of Windows 10/11.
  • Experience with Active Directory and Microsoft 365 Administration.
  • Working knowledge of DNS and DHCP.
  • Experience supporting iMac and MacBook environments.
  • Experience troubleshooting Chromebooks and Windows laptops.
  • Experience working with IT ticketing/help desk systems.
  • Required expertise with tools like Intune & Autopilot, and SCCM
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
  • The candidate must have a car, as this position requires travel between location and the transportation of equipment
  • A valid driver's license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a "can-do" attitude

We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

What you get:

We offer weekly competitive pay, medical, dental, vision, 401K and more.

Overview

MOTIVATED.....make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:      

Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED... you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team.  Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.

The "Know Your Rights" Poster is available here

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Sentinel EEO Policy Statement is available here.

https://www.sentinel.com/about/diversity

Employment Type: FULL_TIME

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