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Help Desk Manager Jobs in Springfield, OH (NOW HIRING)

CFS

Help Desk Specialist

Huber Heights, OH

... management, password resets, and access issues. * Document and track issues using a help desk ... ticketing system. * Escalate complex issues to the appropriate support team or vendor when ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

We have the resources, professional staff and project management team to handle almost any type of ... The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ...

Ace Electric

IT Help Desk Technician I

Plain City, OH

We have the resources, professional staff and project management team to handle almost any type of ... The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

We have the resources, professional staff and project management team to handle almost any type of ... The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ...

Innvite Hospitality

Front Desk Specialist

Sidney, OH · On-site

$13 - $14/hr

Front Desk Specialist Basic function: Providing superb customer service while maintaining the ... help in any department when needed. * Perform any other duties as assigned by the management.

Innvite Hospitality

Front Desk Specialist

Sidney, OH · On-site

$14.75 - $18.50/hr

Front Desk Specialist Basic function: Providing superb customer service while maintaining the ... help in any department when needed. * Perform any other duties as assigned by the management.

Concept Plus, LLC

Service Desk Systems Analyst

Dayton, OH · On-site

$20 - $27.25/hr

The role involves providing desktop support, managing service activities, and ensuring customer ... help desk or technical support role. • Must be able to meet requirements for DOD 8140 IAT 1 ...

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Help Desk Manager information

See Springfield, OH salary details

$33.8K

$75.5K

$112.1K

How much do help desk manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for help desk manager in Springfield, OH is $75,466.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $90,100.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Springfield, OH? The most popular types of Help Desk jobs in Springfield, OH are:
What are popular job titles related to Help Desk Manager jobs in Springfield, OH? For Help Desk Manager jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Springfield, OH look for? The top searched job categories for Help Desk Manager jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Help Desk Manager jobs? Cities near Springfield, OH with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Springfield, OH as of June 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $75,466 per year, or $36.3 per hour.

Help Desk Specialist

CFS

Huber Heights, OH

Full-time

Posted 7 days ago

Job description

Help Desk Specialist
Onsite
$45,000 - $47,000

The Help Desk Specialist is responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware, software, and network issues. This role requires excellent problem-solving skills, patience, and the ability to communicate technical information effectively to non-technical users.

Responsibilities:

  • Respond to and resolve user queries and issues related to computer hardware, software, operating systems, and network connectivity.
  • Troubleshoot and diagnose hardware and software issues, including desktop computers, laptops, printers, and peripherals.
  • Provide support for Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams, etc.) and Windows operating systems.
  • Assist users with account management, password resets, and access issues.
  • Document and track issues using a help desk ticketing system.
  • Escalate complex issues to the appropriate support team or vendor when necessary.
  • Maintain up-to-date knowledge of the organization's IT infrastructure, policies, and procedures.

Qualifications:

  • Minimum 1 year of experience in IT help desk or desktop support roles.
  • CompTIA A+ and CompTIA Security+ Preferred!
  • Proven experience in troubleshooting hardware and software issues.
  • Proficient in using Office 365 applications and Windows operating systems.
  • Excellent communication and customer service skills.
  • Knowledge of IT best practices, policies, and procedures.
  • Familiarity with remote support tools and technologies.

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