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Help Desk Manager Jobs in Springfield, OH (NOW HIRING)

Staffingine LLC

Airlines- Desktop Support

Vandalia, OH · On-site

$19 - $24.25/hr

Promptly consults Level 2 support or other management personnel regarding quality issues to ... Technical degree and/or equivalent experience * 2 years Help Desk and/or customer service ...

nLogic

Junior Computer Operator

Dayton, OH · On-site

$15.75 - $19.25/hr

... management software (such as Slurm). * Facility Oversight: Monitor critical data center ... User Support Operations: Perform initial Tier 1 help desk functions, performing basic ...

nLogic

Junior Computer Operator

Dayton, OH · On-site

$15.75 - $19.25/hr

... management software (such as Slurm). * Facility Oversight: Monitor critical data center ... User Support Operations: Perform initial Tier 1 help desk functions, performing basic ...

Fairfield Dayton North

Front Desk Agent

Vandalia, OH · On-site

$13.50 - $17/hr

Front Desk Agent The Front Desk Agent is responsible for providing exceptional service to guests ... providing helpful information to guests. * Manage guest requests for laundry, dry cleaning ...

Ivy Hospitality

Front Desk Agent

Vandalia, OH · On-site

$13.50 - $17/hr

Front Desk Agent The Front Desk Agent is responsible for providing exceptional service to guests ... providing helpful information to guests. * Manage guest requests for laundry, dry cleaning ...

InnVite Hospitality

Hotel Front Desk

Sidney, OH · On-site

$13.25 - $16.75/hr

Front Office Manager / General Manager Classification: Full-Time, Non-Exempt | Hourly Schedule ... Help with laundry operations, public area upkeep, or shuttle service as required. * Act as the ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Springfield, OH

Help Desk Manager information

See Springfield, OH salary details

$33.8K

$75.5K

$112.1K

How much do help desk manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for help desk manager in Springfield, OH is $75,466.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $90,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Springfield, OH?

The most popular types of Help Desk jobs in Springfield, OH are:

What are popular job titles related to Help Desk Manager jobs in Springfield, OH?

For Help Desk Manager jobs in Springfield, OH, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Springfield, OH look for?

The top searched job categories for Help Desk Manager jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Help Desk Manager jobs?

Cities near Springfield, OH with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Springfield, OH as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $75,466 per year, or $36.3 per hour.

IT Service Desk Analyst

Wright-Patt Credit Union

Beavercreek, OH • On-site

Full-time

Posted 11 days ago

Wright-Patt Credit Union rating

5.8

Company rating: 5.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

** The shift for this position is 11:00 AM - 8:00 PM Monday - Friday. **
The IT Service Desk Analyst has the responsibility of responding to service requests via phone, email, etc., identifying/confirming Partner-Employee information, and creating service tickets with clear and thorough documentation. The position is also responsible for providing first level troubleshooting and problem resolution.

1)      Answering and responding to Service Desk calls, emails and Portal tickets from internal Partner-Employees. (55%)

2)      Performing basic technical support for all PC peripherals. (25%)

3)      Facilitating some, PC and peripheral product procurement/repair. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Report gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (15%)

4)      Support the Project Management Office (PMO) on IT related projects as assigned. (5%)

What Wright-Patt Credit Union employees say

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