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Help Desk Manager Jobs in Springfield, OH (NOW HIRING)

Advanced Composites, Inc.

Helpdesk Technician I

Sidney, OH · On-site

$18.50 - $25/hr

... manage helpdesk tickets, ensuring timely resolution to minimize production downtime. • Maintain accurate documentation of support activities, configurations, and standard operating procedures. • ...

Enterprise Integration

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IT Service Desk Technician ( Night-shift / REMOTE )

Dayton, OH · Remote

$16 - $18/hr

Service Desk Technician ( Night-shift / REMOTE ) LOCATION: REMOTE Purpose: Verbally consult with ... EI is an onshore IT managed service provider and is uniquely qualified to meet your needs. EI ...

New

Staffingine LLC

Airlines- Desktop Support

Vandalia, OH · On-site

$19 - $24.25/hr

Promptly consults Level 2 support or other management personnel regarding quality issues to ... Technical degree and/or equivalent experience * 2 years Help Desk and/or customer service ...

InnVite Hospitality

Hotel Front Desk

Sidney, OH · On-site

Front Office Manager / General Manager Classification: Full-Time, Non-Exempt | Hourly Schedule ... Help with laundry operations, public area upkeep, or shuttle service as required. * Act as the ...

Innvite Hospitality

Hotel Front Desk

Sidney, OH

$13.25 - $16.75/hr

Front Office Manager / General Manager Classification: Full-Time, Non-Exempt | Hourly Schedule ... Help with laundry operations, public area upkeep, or shuttle service as required. * Act as the ...

Ivy Hospitality

Front Desk Agent

Dayton, OH

$13.75 - $17.50/hr

Front Desk Agent The Front Desk Agent is responsible for providing exceptional service to guests ... providing helpful information to guests. * Manage guest requests for laundry, dry cleaning ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Springfield, OH

Help Desk Manager information

See Springfield, OH salary details

$33.8K

$75.5K

$112.1K

How much do help desk manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for help desk manager in Springfield, OH is $75,466.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $90,100.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Springfield, OH? The most popular types of Help Desk jobs in Springfield, OH are:
What are popular job titles related to Help Desk Manager jobs in Springfield, OH? For Help Desk Manager jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Springfield, OH look for? The top searched job categories for Help Desk Manager jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Help Desk Manager jobs? Cities near Springfield, OH with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Springfield, OH as of June 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $75,466 per year, or $36.3 per hour.
Information Technology Helpdesk Coordinator

Information Technology Helpdesk Coordinator

CompuNet Clinical Laboratories

Moraine, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

CompuNet Clinical Laboratories rating

6.4

Company rating: 6.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

83rd of 103 rated laboratories

Job description

Located at our Core Lab within the Information Technology Department (Moraine, OH)
Full-Time Day Shift (8:30 AM-5:00 PM)
Position Summary:
Perform first-level helpdesk support, perform basic troubleshooting, oversee Helpdesk staff and ticket queues, and other duties as assigned. Assist with PC, printer, and other peripheral hardware and software upgrades. Identifies helpdesk problem issue trends with IT Operations Manager and offers potential solutions through procedure updates or education.
Responsibilities:
  • Assists in the work of our helpdesk team that provides support across CompuNet and various PHP locations - Including but not limited to purchasing equipment, communication, support initiatives, and service recovery.
  • Assist the manager with the creation of on call schedule.
  • Assist in training through the department.
  • Participate in the on-call schedule for after-hours support.
  • Contribute to support services for CompuNet and other affiliated sites.
  • Assists in planning, design, development, documentation, and implementation of support systems throughout CompuNet to provide business solutions to customers and allow for the flexibility of the future.
  • Interact with CompuNet helpdesk staff, IT Operations, and LIS Team regularly regarding IT support, training, and equipment issues.
  • Manage, monitor, and prioritize Track-IT ticket queue to ensure timely response and resolution of client issues.
  • Coordinate the workflow of the helpdesk.
  • Contribute to the overall effectiveness of CompuNet by assisting with other duties as assigned.
  • Ensure compliance with all departmental, company and regulatory policies and procedures.

Qualifications:
  • Associates Degree in Computer Science, Information Systems, or other related technical degree.
  • Experience in IT or a related role preferred.
  • IT or Helpdesk Management Certification preferred.
  • Requires knowledge of the Microsoft Suite of applications and solid analytical and documentation skills.

Physical & Safety Demands:
  • Handle confidential information and data daily.
  • Exercise sound reasoning and independent judgment.
  • Potential exposure to electrical hazards during PC installation/diagnostics.
  • Maintain flexibility with work hours as needed.
  • Possible exposure to biohazard materials and hazardous chemicals.
  • Follow all company safety, ergonomic, and health policies.
  • Comply with PPE requirements in laboratory and biohazard areas.
  • Complete required safety training and health evaluations promptly.
  • Identify potential safety hazards, address unsafe conditions, and promote safety awareness.

CompuNet offers a full benefits package including Medical, Dental, and Vision coverage. Company paid life Insurance and 403b match. Paid holidays, vacation, sick and personal time.
CompuNet Clinical Laboratories is an equal opportunity employer does not discriminate against any employee or applicant for employment.

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