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Remote Help Desk Jobs in Springboro, OH (NOW HIRING)

ConfigUSA

OpenText xECM Devoloper

Loveland, OH · Remote

Open to Remote Open to USC, GC, or H1B ONLY! XECM OpenText Role and Responsibilities Solution Design & Implementation Lead workshops with business and IT stakeholders to gather/document requirements.

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Remote Help Desk information

See Springboro, OH salary details

$11

$20

$29

How much do remote help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote help desk in Springboro, OH is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What job categories do people searching Remote Help Desk jobs in Springboro, OH look for? The top searched job categories for Remote Help Desk jobs in Springboro, OH are:
What cities near Springboro, OH are hiring for Remote Help Desk jobs? Cities near Springboro, OH with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Springboro, OH as of May 2026, with employment types broken down into 3% As Needed, 79% Full Time, 15% Part Time, and 3% Contract. Highlights an 88% Physical, 9% Hybrid, and 3% Remote job distribution, with an average salary of $42,458 per year, or $20.4 per hour.

OpenText xECM Devoloper

ConfigUSA

Loveland, OH • Remote

Contractor

Posted 13 days ago

Job description

Open to Remote

Open to USC, GC, or H1B ONLY!

XECM OpenText

Role and Responsibilities

Solution Design & Implementation

Lead workshops with business and IT stakeholders to gather/document requirements.

Design, configure, and implement OpenText Extended ECM solutions and integrations with SAP, Salesforce, MS Teams, etc.

Develop functional and technical specifications for xECM projects.

Configure content management services, permissions, workflows, metadata models, and archiving rules.

Project Delivery

Act as a senior advisor on ECM best practices, information governance, and compliance.

Provide technical leadership to junior consultants and developers.

Support project lifecycle activities—requirements, blueprinting, configuration, testing, training, deployment, and post-go-live support.

Work with cross-functional teams to ensure timely delivery of high-quality solutions.

Integration & Development

Implement integrations between OpenText xECM and business applications (SAP ERP, S/4HANA, SuccessFactors, Salesforce, SharePoint, Office 365, etc.).

Support custom development (e.g., OScript, Java, REST/SOAP APIs, SAP ABAP integration).

Configure extended ECM smart views, widgets, and UI customizations.

Support & Optimization

Provide Level 3 support for incidents and change requests.

Conduct performance tuning, upgrades, and patching.

Recommend improvements for content lifecycle management, security, and scalability.

Required Skills & Qualifications

8+ years of experience in Enterprise Content Management (ECM).

4+ years hands-on with OpenText xECM, preferably with integrations (SAP, Salesforce, Microsoft).

Strong knowledge of:

OpenText Content Server, Archive Center, InfoArchive.

xECM for SAP and/or xECM for SuccessFactors/Salesforce.

Web Services, REST APIs, OData.

Content lifecycle, metadata, permissions, workflows, records management.

Experience in solution architecture, system design, and technical leadership.

Familiarity with compliance standards (GDPR, SOX, HIPAA, etc.).

Excellent communication and client-facing consulting skills.

Bachelor’s degree in Computer Science, Information Systems, or related field. OpenText certifications preferred.

Preferred Skills

SAP S/4HANA integration experience.

Experience with cloud deployments (OpenText Cloud, Azure, AWS).

Understanding of modern workplace collaboration tools (MS Teams, SharePoint Online).

Prior consulting or system integrator experience.