Contractor
Posted 13 days ago
Job description
Open to Remote
Open to USC, GC, or H1B ONLY!
XECM OpenText
Role and Responsibilities
Solution Design & Implementation
Lead workshops with business and IT stakeholders to gather/document requirements.
Design, configure, and implement OpenText Extended ECM solutions and integrations with SAP, Salesforce, MS Teams, etc.
Develop functional and technical specifications for xECM projects.
Configure content management services, permissions, workflows, metadata models, and archiving rules.
Project Delivery
Act as a senior advisor on ECM best practices, information governance, and compliance.
Provide technical leadership to junior consultants and developers.
Support project lifecycle activities—requirements, blueprinting, configuration, testing, training, deployment, and post-go-live support.
Work with cross-functional teams to ensure timely delivery of high-quality solutions.
Integration & Development
Implement integrations between OpenText xECM and business applications (SAP ERP, S/4HANA, SuccessFactors, Salesforce, SharePoint, Office 365, etc.).
Support custom development (e.g., OScript, Java, REST/SOAP APIs, SAP ABAP integration).
Configure extended ECM smart views, widgets, and UI customizations.
Support & Optimization
Provide Level 3 support for incidents and change requests.
Conduct performance tuning, upgrades, and patching.
Recommend improvements for content lifecycle management, security, and scalability.
Required Skills & Qualifications
8+ years of experience in Enterprise Content Management (ECM).
4+ years hands-on with OpenText xECM, preferably with integrations (SAP, Salesforce, Microsoft).
Strong knowledge of:
OpenText Content Server, Archive Center, InfoArchive.
xECM for SAP and/or xECM for SuccessFactors/Salesforce.
Web Services, REST APIs, OData.
Content lifecycle, metadata, permissions, workflows, records management.
Experience in solution architecture, system design, and technical leadership.
Familiarity with compliance standards (GDPR, SOX, HIPAA, etc.).
Excellent communication and client-facing consulting skills.
Bachelor’s degree in Computer Science, Information Systems, or related field. OpenText certifications preferred.
Preferred Skills
SAP S/4HANA integration experience.
Experience with cloud deployments (OpenText Cloud, Azure, AWS).
Understanding of modern workplace collaboration tools (MS Teams, SharePoint Online).
Prior consulting or system integrator experience.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Help Desk Team Leader?
A: To succeed as a Help Desk Team Leader, key technical skills include proficiency in IT service management tools, such as ticketing systems and incident management software, as well as knowledge of common hardware and software platforms. Essential soft skills include strong communication and interpersonal skills, the ability to lead and motivate a team, and effective problem-solving and conflict resolution skills. By combining these technical and soft skills, a Help Desk Team Leader can effectively manage and support their team, drive process improvements, and deliver high-quality customer service, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Help Desk Team Leader?
A: A Help Desk Team Leader typically starts as a Help Desk Technician, progressing to a Team Lead or Supervisor role, and eventually becoming a Senior IT Manager or Operations Manager, overseeing multiple teams and departments. Key opportunities for skill development include project management, leadership, and technical skills such as ITIL (Information Technology Infrastructure Library) certification, as well as soft skills like communication, problem-solving, and conflict resolution. Long-term career prospects may include transitioning into IT Director or Director of Operations roles, or pursuing specialized careers like IT Service Management or IT Project Management.