Entry Level Help Desk Jobs in Ohio (NOW HIRING)

Description

The Product Specialist role supports the Product Management team. This is an entry to early career position designed for a highly organized, action oriented individual who will manage product help desk requests, support pricing approvals, maintain product documentation, enable the field with training materials, and own day to day execution tasks for new product development and lifecycle activities. Little to no prior experience is required; strong organizational skills, clear communication, willingness to learn and basic Excel competency are essential. An engineering degree is not required.

Responsibilities 

Product Operations & Help Desk

Triage, track, and resolve product help desk tickets for assigned SKUs; escalate technical issues and document resolution steps and timelines.

Maintain and distribute up to date product documents (spec sheets, sell sheets, FAQs) and ensure version control.

Identify recurring issues and propose process or documentation updates to reduce ticket volume.

Pricing & Commercial Support

Prepare price change requests and supporting documentation for manager review; run basic margin/sensitivity checks in Excel.

Assist with transactional pricing updates in ERP/price book systems under direction.

Support quotation preparation by collecting technical inputs and standard product descriptions.

Tactical Product Support

Assist Product Managers on New Product Development tasks: assemble requirement briefs, coordinate sample logistics, track pilot run metrics, and maintain launch checklists.

Help coordinate cross functional gating meetings, capture action items, and follow up to closure.

Sales Enablement & Training

Create and maintain simple sales tools, technical one pagers, and training aids in coordination with marketing.

Schedule and support product training sessions; maintain attendance and feedback records.

Act as first line contact for sales when they need standard product information.

Data, Reporting & Administration

Build and maintain basic Excel trackers and dashboards for product KPIs (tickets, launch status, inventory notes).

Assist with data entry and help keep product master data accurate (descriptions, specs, part relationships).

Prepare routine status reports and meeting decks for Product Managers.

Supplier & Operations Coordination (support role)

Coordinate requests to sourcing/operations/quality for drawings, samples, and basic technical clarifications.

Track supplier sample deliveries and documentation; escalate delays.

Requirements

Required qualifications

• 0-2 years work experience; entry-level candidates with internships, co-ops, or relevant coursework welcome.
• Highly organized with demonstrated ability to manage multiple tracking items and follow through to completion.
• Strong verbal and written communication skills; comfortable interacting with cross-functional teams.
• Basic Excel skills (tables, simple formulas, filters); ability to learn templates and build trackers.
• Comfortable using PC tools and willing to learn ERP and CRM systems.
• Bachelor's degree preferred but not required; equivalent relevant experience acceptable.
• Commutable to Macedonia, OH and in-office at least 3 days per week.
• Willingness to travel up to ~10% (domestic supplier/customer visits as needed).
• Fluency in written and spoken English.
• Strong bias for action and ownership mentality.

Preferred qualifications

• Some exposure to manufacturing, NPI, supply chain, or technical customer support (internship, co-op, or entry role).
• Familiarity with basic technical drawings or ability to read/annotate diagrams.
• Experience with ERP/PLM systems or CRM tools a plus.

Core competencies

• Organizational excellence: keeps work visible, documented, and on schedule.
• Execution focus: completes tasks reliably and follows up until resolved.
• Communication: conveys clear, concise updates to peers and stakeholders.
• Learning agility: quickly absorbs technical detail and tools.
• Team player: supports Product Managers, operations, sourcing, and sales with a service mindset.
• Analytical readiness: uses basic data to prioritize and escalate issues.

Logistics / travel

• Required in-office presence: minimum 3 days/week in Macedonia, OH (must be commutable).
• Travel: approximately up to 15% (domestic, occasional supplier/customer visits).

TPC Wire & Cable Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.