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Help Desk Associate Jobs in Ohio (NOW HIRING)

Miracle-Ear

Front Desk Associate

Canton, OH · On-site

$16 - $19/hr

We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer's first point of contact, both ...

Miracle-Ear

Front Desk Associate

Canton, OH · On-site

$16 - $19/hr

We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer's first point of contact, both ...

Miracle-Ear

Front Desk Associate

Canton, OH · On-site

$16 - $19/hr

We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer's first point of contact, both ...

Miracle-Ear

Front Desk Associate

Norton, OH · On-site

$16 - $19/hr

We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer's first point of contact, both ...

IDEALFORCE LLC

Help Desk Analyst 3/HDA3 (37950)

Columbus, OH · On-site

$19.75 - $27/hr

... associate's degree with significant coursework (16 semester or 24 quarter hours) in computer ... Provides help desk support within the DSA (e.g., serves as initial contact for internal & external ...

Pomerene Hospital

Helpdesk Technician- PMG

Millersburg, OH · On-site

$16.75 - $22.50/hr

The Help Desk Technician is responsible for setting up and removing PMG user accounts, email ... Minimum of an associate's degree in information systems or related field - preferred. * CompTia and ...

Healthcare Support Staffing

Help Desk Support

Mason, OH

$18.75 - $25.50/hr

Associate's degree in a related area (Information Technology, Information Sciences and Technology, Computer IT) or 2-4 years of relative professional experience * Knowledge of commonly-used concepts ...

World Elite Inc

Front Desk Associate

Tallmadge, OH · On-site

$11 - $18/hr

Front Desk Associate Join the World Elite Kids Family as a Front Desk Rockstar! Are you energetic ... What You'll Do From answering phones, helping with customer questions, handing out a lot of ...

CTC

Be Seen First

Help Desk Technician

Mason, OH · On-site

$18.50/hr

Record all communication relating to associates: questions/problems into call tracking. * Proofing and testing of procedures prior to implementation. * Assist in training users in the operation of ...

BAE Systems

Help Desk Anst I

Dayton, OH · On-site

$51K - $87K/yr

We are seeking a motivated and customer-oriented IT Help Desk Technician to join our team. This ... Associate's degree in information technology or a related field, plus two years' experience in a ...

Smith Pet Care Co

Front Desk Associate

Columbus, OH · On-site

$14 - $15/hr

Front Desk / Customer Service Associate Core Competences: - Customer service focused - Will to ... In addition, this person will be asked to help clean the store from time to time - so the retail ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Ohio

Help Desk Associate information

See Ohio salary details

$13

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$31

How much do help desk associate jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for help desk associate in Ohio is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.84 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Ohio? The most popular types of Help Desk jobs in Ohio are:
What are popular job titles related to Help Desk Associate jobs in Ohio? For Help Desk Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Ohio look for? The top searched job categories for Help Desk Associate jobs in Ohio are:
What cities in Ohio are hiring for Help Desk Associate jobs? Cities in Ohio with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Front Desk Associate

Front Desk Associate

Miracle-Ear

Canton, OH • On-site

$16 - $19/hr

Other

Posted 17 days ago

Miracle-Ear rating

6.2

Company rating: 6.2 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

692nd of 877 rated healthcare providers

Job description

We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate!
As a Front Desk Associate, you are the customer's first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.
Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We're seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.
Key Responsibilities:

  • Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.
  • Scheduling, screening, and confirming new appointments through inbound and outbound calling.
  • Provide customer resolution to any concerns or questions.
  • Communicate all relevant customer information to the Hearing Care Professional
  • Collect and record customer payments.
  • Maintain the customer database by updating office records.
  • Inform the customer about hearing care accessory options.
  • Handle walk-ins and after-care for existing customers.
  • Help run office promotions by participating in any marketing and social media initiatives.
  • Support hearing aid maintenance, cleaning and repairs.
Requirements
Required Qualifications
  • Minimum of a high school diploma / an associate's degree or equivalent
  • Administrative, front office, or patient care coordinator background
  • Experience in a direct customer support role
  • Comfortable handling inbound and outbound calling
  • Appointment scheduling and quality phone etiquette
  • Sales-minded and takes initiative
  • Adaptable and detail oriented, with an outgoing, positive demeanor
  • Computer literacy, ability to accurately document and file records
  • Ability to travel between clinic locations in Canton, OH and Norton, OH
Benefits
Standard Schedule: Monday - Friday, 9AM - 4PM (M/W/F in Canton, T/Th in Norton)
Compensation: $16 - $19/hour + monthly bonus opportunity
Additional Perks
  • Ongoing professional training and development
  • Career growth opportunities
  • Paid Holidays

About Miracle-Ear:
For 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. At Miracle-Ear, you'll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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