ZipRecruiter

Log In

1

Temporary Help Desk Jobs in Ohio (NOW HIRING)

Equitas Health

Help Desk Technician

Columbus, OH · On-site

$49K - $58K/yr

This position provides technical support to all employees, providers, interns, temporary staff and ... The Help Desk Technician is to research and follow-up on problems that may require additional ...

Equitas Health, Inc.

Help Desk Technician

Columbus, OH

$49K - $58K/yr

This position provides technical support to all employees, providers, interns, temporary staff and ... The Help Desk Technician is to research and follow-up on problems that may require additional ...

next page

Showing results 1-20

All JobsHelp Desk JobsTemporary Help Desk JobsTemporary Help Desk Jobs in Ohio

Temporary Help Desk information

See Ohio salary details

$11

$21

$32

How much do temporary help desk jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for temporary help desk in Ohio is $21.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.85 per hour, depending on experience, location, and employer.

What are Temporary Help Desk jobs?

Temporary Help Desk jobs are short-term positions where individuals provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. These roles are often filled during periods of high demand, such as new software rollouts, staff absences, or peak business seasons. Temporary Help Desk staff troubleshoot problems, answer user questions, and escalate complex issues to permanent IT staff if needed. They may work on-site or remotely, depending on the organization's needs.

What are the key skills and qualifications needed to thrive as a Temporary Help Desk professional, and why are they important?

To thrive as a Temporary Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and often a high school diploma or some IT coursework. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you efficiently assist users and resolve technical issues. These skills ensure quick issue resolution and positive user experiences, which are vital for maintaining daily business operations.

What is the difference between Temporary Help Desk vs Permanent Help Desk?

AspectTemporary Help DeskPermanent Help Desk
CredentialsBasic IT certifications (e.g., CompTIA A+)Same as temporary, often with additional experience
Work EnvironmentContract-based, short-term assignmentsFull-time, ongoing employment
Employer UsageUsed for short-term projects or coverageLong-term support and team integration
Search & ComparisonOften searched together for IT support rolesCompared for career stability and benefits

Temporary Help Desk roles provide short-term IT support solutions, ideal for covering absences or project needs. Permanent Help Desk positions offer ongoing employment with benefits, fostering long-term team development. Both roles require similar certifications but differ mainly in duration and employment stability.

What are the most common challenges faced by Temporary Help Desk staff, and how can they effectively handle them?

Temporary Help Desk staff often encounter challenges such as quickly adapting to new IT systems, handling a high volume of support tickets, and building rapport with team members in a short period. To succeed, it's important to proactively familiarize yourself with the organization's software and common troubleshooting procedures during onboarding. Maintaining clear communication, asking questions when needed, and utilizing available documentation can help you provide effective support and integrate smoothly with the team. Being adaptable and customer-focused will make the transition into the temporary role more successful.
What are the most commonly searched types of Help Desk jobs in Ohio? The most popular types of Help Desk jobs in Ohio are:
Temporary Help Desk jobs near you
Infographic showing various Temporary Help Desk job openings in Ohio as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,445 per year, or $21.4 per hour.

Help Desk Technician

Equitas Health

Columbus, OH • On-site

$49K - $58K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Equitas Health rating

5.4

Company rating: 5.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

ORGANIZATION INFORMATION:
Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation's largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.
SALARY: $49,000-$58,800
BENEFITS:
  • PTO
  • Vision
  • Dental
  • Health
  • 401k
  • Sick time
  • Paid Holidays

POSITION SUMMARY:
This position provides technical support to all employees, providers, interns, temporary staff and contractors at all of our locations across the State of Ohio as well as our locations in Dallas Texas. This support may consist of both hardware, software and network trouble shooting and problem resolution. The Help Desk Technician is to research and follow-up on problems that may require additional resources.
ESSENTIAL JOB FUNCTIONS:
Essential functions of the job include, but are not limited to, typing, reading, utilizing a telephone, utilizing a computer or server, conducting research, attending meetings, interacting with others, coordinating multiple schedules and documenting steps for problem resolution.
MAJOR AREAS OF RESPONSIBILITIES:
  • Provide first level technical troubleshooting skills to resolve general internal Equitas Health system support issues via telephone, chat, remote communication tools as well as in person
  • Ensure all assigned tickets are resolved in an efficient, timely and customer friendly manner
  • Resolve issues and/or assign or notify appropriate resource
  • Appropriately document customer interactions within each assigned help desk ticket
  • Apply diagnostic tools and skills to aid in troubleshooting and resolving issues
  • Test fixes to ensure problem resolution and customer satisfaction
  • Perform preventative maintenance on endpoint devices as required
  • Work on special projects as assigned
  • Provide first level support for phone system issues
  • Log all support calls into the call tracking system
  • Track and document regular daily activities and projects
  • Work with Help Desk Manager to communicate software issues
  • Follow-up with callers to ensure customer satisfaction
  • Maintain appropriate inventory documentation and update as changes occur
  • Remove viruses and communicate with staff regarding potential risks
  • Adhere to Equitas Health Confidentiality Policy
  • Other technology projects and tasks as assigned by Manager

EDUCATION/LICENSURE:
  • Associate's degree in Technology preferred

Knowledge, Skills, Abilities and other Qualifications:
  • A+ certification preferred
  • Minimum two years of Help Desk Technician experience required
  • Strong oral and written communications abilities
  • Experience with and ability to provide high quality customer service
  • In-depth knowledge of Windows 11 and the MS Office 365 suite of products required
  • Knowledge of and ability to troubleshoot printers in a Windows environment required
  • Basic understanding of network communication and connectivity required
  • Working knowledge of wireless networking required
  • Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with BIPOC (Black, Indigenous, persons of color), and gay/lesbian/bisexual/transgender community.
  • Must be able to maintain individuals' confidentiality
  • Willingness to travel as necessary to Equitas Health locations and/or end-user residences as necessary
  • The Help Desk Technician is expected to have reliable transportation, driver's license and proof of auto insurance required to facilitate occasional travel for on-site support needs. This role requires readiness to travel to different office locations across the state and, on rare occasions, to end-user residences to provide direct technical assistance. The ability to mobilize quickly and provide off-site support is essential for ensuring the continuity and effectiveness of our IT services. Mileage and travel-related expenses will be reimbursed according to the organization's travel policy.

OTHER INFORMATION:
Background and reference checks will be conducted. In accordance with Equitas Health's Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Equitas Health employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply