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Contract Help Desk Jobs in Ohio (NOW HIRING)

TEKsystems

Help Desk Support

Westlake, OH

$25 - $35/hr

Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone ... Contract position based out of Westlake, OH. Pay and Benefits The pay range for this position is ...

New

Delaware Nation Industries

... contract requirements and service-level expectations. The Help Desk Team Lead is responsible for coordinating technician workload, maintaining ticket quality and process discipline, improving ...

TEKsystems

Help Desk Support

Westlake, OH

$25 - $35/hr

Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone ... Contract position based out of Westlake, OH. Pay and Benefits The pay range for this position is ...

New

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension Contract Position Summary • FCDC is seeking a Help Desk Contractor to join our team. • The ...

IDEALFORCE LLC

Help Desk Analyst 3/HDA3 (37950)

Columbus, OH · On-site

$19.75 - $27/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for a Help Desk Analyst 3/HDA3 to join our customer in Columbus, OH. This is an ONSITE position and requires an onsite ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

Ace offers fabrication services, hard bid, design-build, negotiated contracts and fee-based work ... The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

Ace offers fabrication services, hard bid, design-build, negotiated contracts and fee-based work ... The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

Ace offers fabrication services, hard bid, design-build, negotiated contracts and fee-based work ... The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

Ace offers fabrication services, hard bid, design-build, negotiated contracts and fee-based work ... The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ...

IDEALFORCE LLC

Help Desk Analyst 2/HDA2 (39574)

Columbus, OH · On-site

$19.75 - $27/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for a Desktop Support ... There may be travel required within the City of Columbus. -Responds to technology service desk ...

3M HEALTHCARE

IT Service Desk Manager

Cincinnati, OH · On-site

Maintains a central source of documentation/information enabling Help Desk staff and support ... Ensures desktop system maintenance contracts are current and renewed prior to expiration. Manages ...

3M HEALTHCARE

IT Service Desk Manager

Cincinnati, OH · On-site

Maintains a central source of documentation/information enabling Help Desk staff and support ... Ensures desktop system maintenance contracts are current and renewed prior to expiration. Manages ...

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All JobsContract Help Desk JobsContract Help Desk Jobs in Ohio

Contract Help Desk information

Are contract help desk jobs still in demand?

Contract help desk jobs remain in demand due to ongoing needs for IT support across various industries. These roles often require technical skills, customer service abilities, and familiarity with help desk software, making them a consistent option for IT professionals seeking temporary or flexible work. Demand can vary based on industry trends and technological advancements, but overall, these positions continue to be available.

Is a contract help desk a stressful job?

A contract help desk role can be stressful due to high call volumes, troubleshooting technical issues, and meeting response time expectations. Success often depends on strong communication skills, technical knowledge, and the ability to manage multiple tasks efficiently.
What are the most commonly searched types of Help Desk jobs in Ohio? The most popular types of Help Desk jobs in Ohio are:
What cities in Ohio are hiring for Contract Help Desk jobs? Cities in Ohio with the most Contract Help Desk job openings:
Contract Help Desk jobs near you
Infographic showing various Contract Help Desk job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Help Desk Coordinator - Information Technology

Sinclair Community College

Dayton, OH • On-site

$50K/yr

Full-time

Retirement, PTO

Posted 4 days ago

Job description

Position Information
Position Information (Default Section)
Job Title
Help Desk Coordinator - Information Technology
Location
Remote - Dayton, OH
Job Number
05527
Department
Information Systems & Services
Job Category
Professional
Job Type
Full-Time
Status
Regular
Job Open Date
08/03/2026
Resume Review Date
08/18/2026
Closing Date
08/17/2026
Open Until Filled
No
Position Summary
The Help Desk Coordinator oversees the IT Help Desk operations, ensuring optimal technical assistance for students, faculty, and staff. This role is responsible for maintaining accurate IT documentation, implementing effective communication strategies for technology-related information, and managing the incident management process for all college.related issues. The employee provides second and third level support to the User Support group on network, authentication, VOIP, Papercut and other technical issues.
The salary for this position begins at $50,695.00 and is determined commensurate with education and experience.
Why work for Sinclair College?
The following are some of the benefits that full-time support staff with Sinclair College receive:
  • Tuition waiver for employee and dependents for all Sinclair courses and programs
  • Support for continued professional development, including tuition reimbursement for other universities and colleges
  • OPERS pension participation, with 14% employer contribution
  • 4+ weeks of personal and vacation leave, 3+ weeks of sick leave annually
  • 14 days of annually observed company holidays
  • Expansive and competitive insurance programs, including an HSA with annual employer contribution available
  • High quality programs and events for work-life balance

*SCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.
Principal Accountabilities
  • Provide technical assistance to students, faculty, and staff in the operation of computing software and hardware
  • Take ownership of the incident management process, ensuring timely and effective resolution of all IT-related incidents
  • Process all incidents and service requests by precedence
  • Create standard templates for common issues to improve incident handling procedures.
  • Manage the daily operations of the Help Desk to ensure optimal assistance and support is provided to students, faculty and staff
  • Maintain a high level of technical expertise in order to provide second-level support for help desk staff
  • Ensure accurate logging of all issues and forwarding unresolved support issues to the appropriate teams or individuals
  • Produce and review customer survey results for IT, Facilities, and eLearning divisions weekly
  • Proactively communicate key feedback and trends identified from support interactions to relevant IT teams and leadership to drive service improvements
  • Communicate feedback to the appropriate departments and their managers. Performs systems administration for help desk ITSM based software
  • Train new users when needed. Works with management to determine escalation levels to ensure a timely response for customer satisfaction
  • Provide custom reports on incident and service request stats as scheduled or upon request from IT staff members and external departments
  • Work with departments to maintain a comprehensive catalog of services and related service request workflows that efficiently fulfill a wide variety of user requests across campus
  • Hire and train Help Desk analysts to ensure quality support for students, faculty, and staff
  • Ensure training includes thorough understanding of the incident management process, escalation procedures, and communication protocols
  • Maintain help desk schedule to provide adequate coverage
  • Coordinate twice daily checks for system outages during holidays
  • Maintain the help desk standard operating procedures documentation with accurate up-to-date information on daily operations
  • Identify the need for new procedures, documents, and communicates to help desk staff as changes occur
  • Review and update a database of 600+ knowledge articles on a regular basis to provide effective incident resolutions for a wide customer base
  • Identify need for announcement of system-wide problems and scheduled maintenance for all visible services
  • Develop clear and concise communication regarding these events, including impact, timelines, and any required user actions
  • Publish announcements on the appropriate websites and communicates issues to IT staff
  • Maintain New Hire Orientation presentation and records updated video annually which is viewed by all new hires
  • Send PowerPoint twice monthly to all new hires or by request. Attend weekly coordinator meetings and any other department meetings as scheduled via Zoom or in person when needed
  • Participate in hiring committee meetings as needed
  • Produce periodic "Hints from the Help Desk" articles for the college newsletter as needed
  • Develop and maintain a structured and consistent documentation format across all IT-related materials, including policies, procedures, system architecture, and troubleshooting guides
  • Ensure documentation is user-friendly and easily accessible to the college community
  • Conduct periodic reviews to ensure all documentation reflects the most current information
  • Promptly update documents following system upgrades, process changes, or new deployments
  • Proactively communicate updates to relevant user groups
  • Assign responsibility for specific documentation to team members to ensure accountability and accuracy
  • Collaborate with IT staff and other departments to collect input and verify the relevance of content
  • Ensure documentation aligns with user communication strategies
  • Identify key stakeholders for each update and tailor communication strategies to their needs
  • Notify stakeholders of changes promptly using multiple channels, such as email, messaging platforms, or company-wide announcements
  • Provide concise summaries of changes, emphasizing the most critical updates
  • Ensure incident-related information and resolutions are effectively communicated to affected users
  • Review feedback and analytics to identify opportunities for improving documentation practices and communication efficiency
  • Analyze incident trends to inform knowledge base updates and proactive communication efforts
  • Develop and execute a comprehensive communication plan for IT-related information impacting college users
    • This includes, but is not limited to, planned outages, new service deployments, security updates, and common issue resolutions
  • Ensures timely and clear communication through various channels, such as email, website announcements, and other appropriate platforms
  • Stay informed about industry best practices and tools for IT documentation management
  • Offer training to team members on major documentation updates, particularly when new processes or systems are introduced

Requirements
  • Minimum of an associate's degree with an emphasis on computer or office information technology required; extensive technical training preferred
  • Minimum 5 years of related work experience required; higher education experience preferred
  • ITIL Certification preferred
  • High level of expertise in computer/office automation applications and systems/network services required
  • Strong organizational and written communication skills required
  • Excellent supervisory, leadership, coaching, oral, and interpersonal skills are required
  • Proficiency with documentation tools (e.g., SharePoint, Knowledgebase tools, cloud storage solutions) and version control systems preferred

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