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Contract Help Desk Jobs in Ohio (NOW HIRING)

Service Desk Analyst (Onsite | Full-Time) Cleveland, OH (Onsite) Full-Time, Contract-to-Hire Hours ... Help identify repeat issues and improve processes and documentation over time What We're Looking ...

New

Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone ... Contract position based out of Westlake, OH. Pay and Benefits The pay range for this position is ...

Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone ... Contract position based out of Westlake, OH. Pay and Benefits The pay range for this position is ...

... contract requirements and service-level expectations. The Help Desk Team Lead is responsible for coordinating technician workload, maintaining ticket quality and process discipline, improving ...

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension Contract Position Summary • FCDC is seeking a Help Desk Contractor to join our team. • The ...

Help Desk Analyst 3/HDA3 (37950)

Columbus, OH · On-site

$19.75 - $27/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for a Help Desk Analyst 3/HDA3 to join our customer in Columbus, OH. This is an ONSITE position and requires an onsite ...

Ace offers fabrication services, hard bid, design-build, negotiated contracts and fee-based work ... The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ...

Ace offers fabrication services, hard bid, design-build, negotiated contracts and fee-based work ... The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ...

Ace offers fabrication services, hard bid, design-build, negotiated contracts and fee-based work ... The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ...

Ace offers fabrication services, hard bid, design-build, negotiated contracts and fee-based work ... The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ...

Tier 1 Help Desk

Columbus, OH · On-site

$23 - $25/hr

Experience Level Entry Level Job Type & Location This is a Contract position based out of Columbus ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

New

Experience Level Entry Level Job Type & Location This is a Contract position based out of Columbus ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

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Contract Help Desk information

Are contract help desk jobs still in demand?

Contract help desk jobs remain in demand due to ongoing needs for IT support across various industries. These roles often require technical skills, customer service abilities, and familiarity with help desk software, making them a consistent option for IT professionals seeking temporary or flexible work. Demand can vary based on industry trends and technological advancements, but overall, these positions continue to be available.

Is a contract help desk a stressful job?

A contract help desk role can be stressful due to high call volumes, troubleshooting technical issues, and meeting response time expectations. Success often depends on strong communication skills, technical knowledge, and the ability to manage multiple tasks efficiently.

What are the most commonly searched types of Help Desk jobs in Ohio?

The most popular types of Help Desk jobs in Ohio are:

What cities in Ohio are hiring for Contract Help Desk jobs?

Cities in Ohio with the most Contract Help Desk job openings:

Infographic showing various Contract Help Desk job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Help Desk Analyst

Vaco by Highspring

Cleveland, OH • On-site

$60K/yr

Other

This job post has expired today. Applications are no longer accepted.


Job description

Service Desk Analyst (Onsite | Full-Time)

Cleveland, OH (Onsite)
Full-Time, Contract-to-Hire
Hours: Monday–Friday, 8:00am–5:00pm
Salary: $60,000 annually
Target Start: August 24, 2026

The Role

We’re hiring a Service Desk Analyst to join a small, hands-on IT team supporting internal employees across the organization. This is a fully onsite, full-time position and a strong fit for someone who takes ownership of issues, communicates well, and enjoys being a reliable point of contact for day-to-day technology support.

This role is highly visible and regularly supports employees at all levels, including senior leadership. The right person will be professional, proactive, and comfortable working in a fast-paced environment.

What You’ll Be Doing

  • Serve as the first point of contact for IT support requests
  • Troubleshoot and resolve common hardware, software, access, and connectivity issues
  • Log, track, and update tickets using a service desk platform (Jira or similar)
  • Support Microsoft 365 tools including Outlook, Teams, SharePoint, and the Admin Center
  • Assist with user onboarding/offboarding and basic account administration
  • Escalate issues when needed while staying involved through resolution
  • Support conference room technology and other onsite IT needs
  • Follow IT procedures, documentation, and security best practices
  • Help identify repeat issues and improve processes and documentation over time

What We’re Looking For

  • 2-5 years of experience in a Service Desk, Help Desk, Desktop Support, or IT Support role
  • Experience supporting Microsoft 365 environments
  • Comfortable working in a ticketing system
  • Basic Windows and networking troubleshooting skills
  • Strong communication and customer service skills
  • A proactive, dependable mindset — someone who takes ownership
  • Polished and professional; this role regularly supports leadership