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Contract Help Desk Jobs in Ohio (NOW HIRING)

Robert Half

Help Desk Analyst I

Columbus, OH · On-site

$19.75 - $27/hr

We are looking for a Help Desk Analyst I to provide frontline technical assistance for employees in ... This is a Long-term Contract opportunity within the Printing/Publishing industry, ideal for someone ...

Delaware Nation Industries

... contract requirements and service-level expectations. The Help Desk Team Lead is responsible for coordinating technician workload, maintaining ticket quality and process discipline, improving ...

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension Contract Position Summary • FCDC is seeking a Help Desk Contractor to join our team. • The ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

Ace offers fabrication services, hard bid, design-build, negotiated contracts and fee-based work ... The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

Ace offers fabrication services, hard bid, design-build, negotiated contracts and fee-based work ... The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ...

Cushman & Wakefield

Deal Desk Specialist

Cincinnati, OH · On-site

$26.56 - $31.25/hr

Job Title Deal Desk Specialist Summary The Deal Desk Specialist will support the Americas Deal Desk ... Execute deal-related transactions and support deal closing processes via review of contract/legal ...

Cushman & Wakefield

Deal Desk Specialist

Cincinnati, OH · On-site

$26.56 - $31.25/hr

Job Title Deal Desk Specialist Summary The Deal Desk Specialist will support the Americas Deal Desk ... Execute deal-related transactions and support deal closing processes via review of contract/legal ...

Cushman & Wakefield

Deal Desk Specialist

Cincinnati, OH · On-site

$26.56 - $31.25/hr

Job Title Deal Desk Specialist Summary The Deal Desk Specialist will support the Americas Deal Desk ... Execute deal-related transactions and support deal closing processes via review of contract/legal ...

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All JobsContract Help Desk JobsContract Help Desk Jobs in Ohio

Contract Help Desk information

Are contract help desk jobs still in demand?

Contract help desk jobs remain in demand due to ongoing needs for IT support across various industries. These roles often require technical skills, customer service abilities, and familiarity with help desk software, making them a consistent option for IT professionals seeking temporary or flexible work. Demand can vary based on industry trends and technological advancements, but overall, these positions continue to be available.

Is a contract help desk a stressful job?

A contract help desk role can be stressful due to high call volumes, troubleshooting technical issues, and meeting response time expectations. Success often depends on strong communication skills, technical knowledge, and the ability to manage multiple tasks efficiently.
What are the most commonly searched types of Help Desk jobs in Ohio? The most popular types of Help Desk jobs in Ohio are:
What cities in Ohio are hiring for Contract Help Desk jobs? Cities in Ohio with the most Contract Help Desk job openings:
Contract Help Desk jobs near you
Infographic showing various Contract Help Desk job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Help Desk/Systems Administrator

Oneida Network Infrastructure

Dayton, OH • On-site

$70K - $80K/yr

Contractor

Re-posted 2 days ago

Job description

Help Desk / System Administrator - Wright-Patterson AFB (Long-Term Contract)

Company: Oneida Network Infrastructure (ONI)
Location: Wright-Patterson Air Force Base, OH (On-site)
Position Type: Long-term Contract

Position Overview

Oneida Network Infrastructure (ONI) is seeking an experienced Help Desk / System Administrator to provide Tier 1 technical support and system administration services at Wright-Patterson Air Force Base. The selected candidate will support AFRL users by resolving technical issues, maintaining system functionality, and delivering exceptional customer service through an approved ticketing system.

Key Responsibilities

  • Efficiently address and resolve user technical issues using the approved ticketing system (currently Salesforce Service Cloud).

  • Respond to user inquiries, troubleshoot hardware and software issues, and provide guidance on system usage and best practices.

  • Support software and hardware issues, including workstation imaging, peripherals, and mobile devices.

  • Track, manage, and resolve help desk tickets in accordance with assignment rules and escalation policies.

  • Ensure timely issue resolution according to performance thresholds while maintaining high customer satisfaction.

  • Optimize help desk resources and provide subject matter expertise and best practices to users.

  • Team handles an expected workload of approximately 450-800 help desk tickets per month across all support categories.

Required Qualifications

  • 5+ years of relevant IT support or system administration experience (Help Desk, Desktop Support, or Systems Administration).

  • DoD 8140/8570 IAT Level II certification (451 System Administrator) or equivalent compliant certification.

  • Familiarity with ticketing systems (Salesforce Service Cloud or similar ITSM platforms).

  • Strong troubleshooting skills across Windows environments, hardware, imaging, and mobile devices.

  • Excellent customer service, communication, and documentation skills.

  • Ability to work on-site in a secure government environment.

Preferred Qualifications

  • Prior experience supporting Department of Defense or federal government environments.

  • Knowledge of AFRL or Air Force IT environments and security policies.

  • Experience with endpoint imaging tools and mobile device management (MDM).

Security Requirements

  • Must possess a U.S. Government security clearance.

  • U.S. Citizenship is required in accordance with government contract requirements.

Compliance & Equal Opportunity Statement

Oneida Network Infrastructure (ONI) is an Equal Opportunity Employer . Qualified candidates will be considered without regard to legally protected characteristics.

Qualified applicants with disabilities and protected veterans are encouraged to apply. Reasonable accommodations will be provided to individuals with disabilities upon request.


Job Posted by ApplicantPro