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Help Desk Apprentice Jobs in Duluth, GA (NOW HIRING)

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Installation Helper / Apprentice Cogent Technology Resource Metro Atlanta / Tucker, GA Full-Time | ... If you are looking for office work, remote work, help desk work, or an easy job, do not apply. We ...

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

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Help Desk Apprentice information

See Duluth, GA salary details

$13

$19

$30

How much do help desk apprentice jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for help desk apprentice in Duluth, GA is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $22.12 per hour, depending on experience, location, and employer.

What is a help desk apprentice?

Help Desk Apprentices are entry-level IT professionals who assist users with technical issues related to computer systems, software, and hardware. They typically work under the supervision of experienced help desk staff while learning about troubleshooting, customer service, and IT operations. The role is designed to provide hands-on experience and foundational knowledge, preparing apprentices for more advanced positions in information technology. Help Desk Apprentices often interact with end users via phone, email, or chat to resolve common technical problems. This position is ideal for individuals starting their careers in IT who are eager to learn and develop practical skills.

What are the key skills and qualifications needed to thrive as a help desk apprentice?

A Help Desk Apprentice needs foundational knowledge of computer hardware, operating systems, and basic networking, often gained through coursework or entry-level IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication, problem-solving abilities, and patience help apprentices effectively assist users and learn quickly on the job. These skills and qualities are vital for delivering prompt technical support and building the experience necessary for a successful IT career.

What are some common challenges faced by help desk apprentices, and how can they be addressed?

Help Desk Apprentices often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it's helpful to develop strong organizational skills, proactively seek guidance from senior team members, and invest time in continuous learning. Building rapport with end-users and practicing clear communication also helps in resolving issues more efficiently and improving the overall support experience.

What is the difference between Help Desk Apprentice vs Help Desk Technician?

AspectHelp Desk ApprenticeHelp Desk Technician
Required CredentialsBasic IT certifications or on-the-job trainingCompTIA A+, relevant certifications often preferred
Work EnvironmentEntry-level, training-focused, often in support centers or IT departmentsMore experienced, handling complex user issues in similar environments
Employer & Industry UsageInternships, apprenticeships, entry-level roles in IT supportFull-time support roles across various industries

The main difference is that a Help Desk Apprentice is an entry-level position focused on learning and gaining experience, often requiring basic certifications. A Help Desk Technician is a more experienced role that handles complex technical issues, usually requiring relevant certifications and prior experience. Both roles are vital in IT support, but the apprentice position serves as a stepping stone to becoming a technician.

What are the most commonly searched types of Help Desk jobs in Duluth, GA?

The most popular types of Help Desk jobs in Duluth, GA are:

What cities near Duluth, GA are hiring for Help Desk Apprentice jobs?

Cities near Duluth, GA with the most Help Desk Apprentice job openings:

Infographic showing various Help Desk Apprentice job openings in Duluth, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $41,095 per year, or $19.8 per hour.

Installation Helper / Apprentice

Cogent Technology Resource

Tucker, GA • On-site

$18 - $22/hr

Full-time

Medical, Vision, Life, Retirement, PTO

Posted 18 days ago

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Job description

Installation Helper / Apprentice
Cogent Technology Resource
Metro Atlanta / Tucker, GA
Full-Time | $18–$22/hour


Cogent Technology Resource is hiring a full-time Installation Helper / Apprentice to work in hospitals and healthcare facilities throughout Metro Atlanta and the South East .


This is a hands-on field job for someone who works hard, pays attention, and stays ahead of the team. We are looking for a person who is proactive, can anticipate the next move, and knows how to support the lead technician without standing around waiting for instructions all day.

If you need constant direction, this is not the job for you.
If you are looking for office work, remote work, help desk work, or an easy job, do not apply.

We want someone who notices what needs to be done, jumps in, stays productive, and helps keep the job moving.


What You’ll Do

  • Assist lead technicians with installation of medical equipment and technology
  • Move, stage, unbox, and prepare equipment for installation
  • Use basic hand tools and learn installation methods
  • Help with cable management, cleanup, and jobsite organization
  • Load, unload, and organize tools and materials
  • Support warehouse prep when needed
  • Work inside active hospitals and healthcare facilities
  • Stay aware of what the lead and team need next and act on it
  • Help keep the crew efficient by being prepared, alert, and useful


What We’re Looking For

  • Strong work ethic
  • Mechanically inclined
  • Comfortable with basic hand tools
  • Proactive and able to think ahead
  • Able to anticipate the next step and support the team without being chased down
  • Reliable and on time
  • Able to stay busy and productive without constant supervision
  • Professional attitude and appearance
  • Valid driver’s license
  • Reliable transportation
  • Able to lift 50 lbs
  • Able to work on ladders and stay on your feet throughout the day
  • Must pass background check and drug screen


Why This Job Is Worth It

  • Opportunity to learn a skilled trade
  • Chance to work with new and evolving technologies in hospital environments
  • Exposure to medical equipment, healthcare technology, and real-world installation work
  • Learn directly from experienced lead technicians
  • Build a path into a long-term career with room for advancement
  • Work that is active, hands-on, and different from sitting behind a desk all day
  • Be part of projects that support hospitals and patient-care environments


Important

This is not a remote position.
This is not an IT or help desk role.
This is physical, hands-on installation work in hospitals.

Hospital Requirements

Applicants must be able to meet hospital credentialing requirements, which may include:

  • Background check
  • Drug screen
  • Vaccination records
  • Flu shot
  • Other site-specific requirements


Pay & Benefits

  • $18–$22/hour to start
  • Full-time position
  • Health benefits
  • Paid time off
  • Retirement plan
  • Life insurance
  • Vision insurance
  • Opportunity to grow into a higher-level installer role
  • Hands-on experience with new technology being installed in hospital environments


Who Should Apply

Apply if you:

  • Work hard without being babysat
  • Pay attention
  • Think ahead
  • Want to learn a trade
  • Take pride in being the person the lead can count on


Who Should Not Apply

Do not apply if you:

  • Need constant instruction to stay moving
  • Do not like physical work
  • Are not comfortable working in hospitals
  • Are looking for remote, office, or computer-only work
  • Are unreliable with attendance or transportation


Apply now if you are dependable, proactive, and ready to work.

Here’s one line you can add near the top to sell it even more:


This is a strong opportunity for someone who wants to build a career, learn from experienced installers, and work with new healthcare technologies being deployed in hospitals.
Cogent Technology Resource is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected status under federal, state, or local law.

Company Description

Cogent Technology Resource specializes in providing comprehensive technology solutions to healthcare facilities. We work closely with hospital IT, Biomed, Engineering, and AV departments to consult, sell, install, and support a variety of technologies. Our goal is to make our customers look good by delivering confidence and empowering healthcare professionals to perform their duties at the highest level.