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Help Desk Manager Jobs in Tulsa, OK (NOW HIRING)

Senior Star

Helpdesk Support Specialist II

Tulsa, OK · On-site

Familiarity with help desk ticketing systems and ITSM processes for managing and documenting escalated tickets * Ability to interact professionally with staff at all levels and across all community ...

Sherwood Companies

IT Helpdesk Manager

Tulsa, OK

The Helpdesk Manager will ensure the team understands that IT exists to enable the business, keep ... Own daily service desk operations and standards, including workload distribution, staffing coverage ...

Sherwood Companies

IT Helpdesk Manager

Tulsa, OK · On-site

The Helpdesk Manager will ensure the team understands that IT exists to enable the business, keep ... Own daily service desk operations and standards, including workload distribution, staffing coverage ...

Revel Staffing

IT Manager

Tulsa, OK · On-site

$85K - $115K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Revel Staffing

IT Manager

Tulsa, OK · On-site

$85K - $115K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Addison Group

Helpdesk Technician

Tulsa, OK · Remote

$20 - $24/hr

Provide occasional support to remote users and field personnel Qualifications: * 1-3 years of IT support, help desk, desktop support, or related experience * Experience supporting Windows operating ...

Atrium Hospitality

Front Desk Supervisor

Tulsa, OK · On-site

$17.50 - $18/hr

Career Growth & Learning - 40% of our management hires are internal promotions! * Invest in Your ... Jump in wherever needed-whether that's answering phones, updating the reader board, or helping with ...

Atrium Hospitality

Front Desk Supervisor

Tulsa, OK · On-site

$17.50 - $18/hr

Career Growth & Learning - 40% of our management hires are internal promotions! * Invest in Your ... Jump in wherever needed-whether that's answering phones, updating the reader board, or helping with ...

Atrium Hospitality

Front Desk Supervisor

Tulsa, OK · On-site

$17.50 - $18/hr

Career Growth & Learning - 40% of our management hires are internal promotions! * Invest in Your ... Jump in wherever needed--whether that's answering phones, updating the reader board, or helping ...

MIRATECH Corporation

Senior Systems Administrator

Tulsa, OK

$75K - $102K/yr

... help desk. The role acts as the resolver of last resort across US sites, partners with global IT ... Ability to manage multiple priorities in a fast-paced environment, owning complex incidents end-to ...

MIRATECH Corporation

Senior Systems Administrator

Tulsa, OK · On-site

$75K - $102K/yr

... help desk. The role acts as the resolver of last resort across US sites, partners with global IT ... Ability to manage multiple priorities in a fast-paced environment, owning complex incidents end-to ...

rcb

Server Support Technician

Claremore, OK · On-site

Work tickets assigned via IT Service Management software, and provide support for calls and issues received via the Help Desk. Review event logs and take corrective action as required. Respond to ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Tulsa, OK

Help Desk Manager information

See Tulsa, OK salary details

$34.3K

$76.5K

$113.7K

How much do help desk manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for help desk manager in Tulsa, OK is $76,524.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,300.00 and $91,300.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Tulsa, OK?

The most popular types of Help Desk jobs in Tulsa, OK are:

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For Help Desk Manager jobs in Tulsa, OK, the most frequently searched job titles are:

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The top searched job categories for Help Desk Manager jobs in Tulsa, OK are:

What cities near Tulsa, OK are hiring for Help Desk Manager jobs?

Cities near Tulsa, OK with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Tulsa, OK as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $76,524 per year, or $36.8 per hour.

Tier 1, IT Help Desk Support

Centre Technologies

Tulsa, OK • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician!
Our Company Culture: 
Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success.  Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients.  Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. 
Centre Company Benefits:
  • Hybrid Work Options, Paid Time Off, and Paid Holidays
  • Medical, Dental, Vision, and 401(k) with employer match contributions
  • Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally

Position Summary
The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. 
Essential Duties and Responsibilities 
 
  • Problem management and escalation of issues in a timely manner 
  • Prioritization of tasks and meeting of deadlines, excellent time management skills 
  • Excellent troubleshooting and assessment skills 
  • Excellent written/verbal communication skills 
  • Must be a team player with outstanding customer service skills 
  • Entry of time sheets, expense reports and documentation on or before deadline 
  • Keep up-to-date on market trends, theory and new ways of doing things; embrace change 
  • Assist with change-management activities 
  • Prepare and deliver complete and concise documentation for all projects 
  • Present progress reports to immediate supervisor and or Project Manager (if so assigned) 
  • Help turn business problems into technical solutions 
  • Manage deployment of equipment in compliance with established technology policies. 
  • Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.
Education/Experience/Certifications
  • 2+ years experience in IT related study or field. 
  • Must possess basic knowledge and experience with: 
  • Windows 7/8/10 
  • Microsoft Office suite 
  • Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) 
  • Understanding of basic network concepts 
  • Understanding of application, desktop, and server virtualization 
  • Understanding of Desktop Deployment / Imaging 
  • Bachelor’s Degree a plus 
Desired Experience/Certifications
  • Certifications 
    • CompTIA A+ Certification a plus 
    • MDAA, MCSA 
  • Windows Server 2008/ 2012/ 2016 
  • Microsoft Office 365 Admin portal 
  • Understanding of File Permissions (NTFS & Sharing) 
  • High School Degree required
  • Associate's Degree or higher preferred
Work Environment and Physical Demands
  • Work primarily in a climate-controlled environment with minimal safety/health hazard potential.  
  • Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required 
  • Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. 
  • The noise level in the work environment is moderate. 
  • Local travel ocassionally required 

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