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Help Desk Manager Jobs in Harrah, OK (NOW HIRING)

Robert Half

Help Desk/Desktop Support

Oklahoma City, OK · On-site

$20 - $24/hr

We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance ... Ability to manage multiple priorities, document work clearly, and stay organized in a high-demand ...

Addison Group

Helpdesk Technician

Oklahoma City, OK · On-site

$20 - $22/hr

Respond to help desk tickets, phone calls, emails, and walk-up support requests * Reset passwords and manage user accounts through Active Directory or similar tools * Configure, image, deploy, and ...

Addison Group

Helpdesk Technician

Oklahoma City, OK · On-site

$20 - $22/hr

... to help desk tickets, phone calls, emails, and walk-up support requests • Reset passwords and manage user accounts through Active Directory or similar tools • Configure, image, deploy, and ...

MidFirst Bank

Support Line Specialist

Oklahoma City, OK · On-site

... Help Desk and one to two years of experience performing advanced troubleshooting on PC related issues. Two to three years of practical Active Directory experience. Two to three years of managing ...

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK · On-site

$23.40/hr

You will manage and prioritize incoming support requests, judge the nature and urgency of each ... By walking users through basic solutions and self-help resources, you aim to resolve ...

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK · On-site

$17.25 - $23.25/hr

You will manage and prioritize incoming support requests, judge the nature and urgency of each ... By walking users through basic solutions and self-help resources, you aim to resolve ...

CACI International, Inc.

IT Service Desk

Oklahoma City, OK · On-site

$39K - $53K/yr

Knowledge of help desk call tracking management systems; ServiceNow desired. Desired: * Strong ... verbal and written communication skills * Excellent customer service skills. What You Can Expect: A ...

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Help Desk Manager information

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$36.2K

$80.9K

$120.2K

How much do help desk manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for help desk manager in Harrah, OK is $80,875.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $96,500.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

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Help Desk Manager jobs near you

IT Help Desk Support - Part Time

Goodwill Industries of Central Oklahoma

Oklahoma City, OK • On-site

Part-time

Re-posted 29 days ago

Job description

Company Description

Join One Amazing Company!

Goodwill of Central Oklahoma is seeking individuals who have a desire to help us grow our mission. Working at Goodwill is more than a job. You will be supporting our mission to provide training, employment and supportive services for people with disabilities or disadvantages who seek greater independence. With our community's donations and contract services we generate the money needed to support our mission programs and employ over 700 employees in the greater Oklahoma City area!  

Job Description

JOB SUMMARY: This part-time position is responsible for assisting Help Desk Technician in providing IT support and assistance to end users and consists of answering help desk calls and troubleshooting and resolving related IT issues. This position will also assist in general IT projects as assigned. ESSENTIAL JOB FUNCTIONS: Receive phone calls, and log and complete work tickets for company-wide hardware and software issues. Provide application and hardware support for end users, troubleshoot and support all applications, hardware, software installed on end user computers company wide Install and update various applications, including Flash, Adobe Reader, Java, Windows Install and run network cable at new locations Organize and maintain clean, orderly IT office. ADDITIONAL RESPONSIBILITIES: Perform other duties and projects as required by management. Provide cursory evaluation and examination of donated computer goods for resale. May train staff users to use equipment.

Qualifications

EDUCATION/EXPERIENCE: 6 months experience troubleshooting PC/software related issues 1 year of IT Help Desk Experience preferred. Excellent customer service and problem solving skills, preferably in a retail environment IT Certification strongly preferred. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of LAN/WAN connections, local printers, cable installation helpful. Knowledge of PC repair Strong knowledge in all Microsoft applications. Good organizational and time management skills. Demonstrate dependability through good attendance and adherence to timelines and schedules. Good follow through on projects and deliverables. Good analytical and problem-solving skills. Demonstrate resourcefulness and ability to take initiative in development and completion of projects

Additional Information

DO NOT APPLY THROUGH THIS WEBSITE. PLEASE APPLY ONLINE AT WWW.OKGOODWILL.ORG for this position.  More information about our organization and specific openings can be viewed on our website at http://okgoodwill.org/.

 Equal Opportunity Employer

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