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Help Desk Manager Jobs in Missouri (NOW HIRING)

nimble

IT Help Desk Technician

Chesterfield, MO

Perform other duties as assigned by the Help Desk Manager or the IT team Requirements Who you are: * Strong technical troubleshooting skills with the ability to diagnose and resolve common hardware ...

Nixa Public Schools

Help Desk Technician

Nixa, MO · On-site

$17.75 - $23.75/hr

Nixa Public Schools is seeking a Help Desk Technician to manage the student technology Help Desk at the assigned secondary school. The role involves overseeing the Chromebook lifecycle and providing ...

TEKsystems

Help Desk Role

Kansas City, MO

$34.46/hr

Perform password resets, account provisioning, access management, and user onboarding/offboarding ... Skills Help desk support, Help desk, Service desk, Troubleshooting, Active directory, Technical ...

Nixa Public Schools

Help Desk Technician

Nixa, MO · On-site

$17.75 - $23.75/hr

... Help Desk at the assigned secondary school ... This position is responsible for managing the complete student Chromebook lifecycle, including ...

Nixa Public Schools

Help Desk Technician

Nixa, MO · On-site

$17.75 - $23.75/hr

... Help Desk at the assigned secondary school ... This position is responsible for managing the complete student Chromebook lifecycle, including ...

TEKsystems

Help Desk Role

Kansas City, MO

$34.46/hr

Perform password resets, account provisioning, access management, and user onboarding/offboarding ... Skills Help desk support, Help desk, Service desk, Troubleshooting, Active directory, Technical ...

LOGAN UNIVERSITY

Help Desk Technician

Chesterfield, MO

$19.75 - $26.75/hr

Maintain and manage computers in the Student Computer Lab, including keeping systems up to date ... The Help Desk Technician must be available for emergencies and occasional evening and weekend work.

LOGAN UNIVERSITY

Help Desk Technician

Chesterfield, MO · On-site

$19.75 - $26.75/hr

Maintain and manage computers in the Student Computer Lab, including keeping systems up to date ... The Help Desk Technician must be available for emergencies and occasional evening and weekend work.

INTRATEK COMPUTER INC

Help Desk Agent I

Saint Louis, MO · On-site

$15.75 - $20/hr

If you are looking for a Help Desk Support Specialist position and if you want to work with truly ... Maintain and operate the clients' knowledge management tools * Maintain and operate remote ...

Brewer Science Inc.

Help Desk Technician - Rolla

Rolla, MO · On-site

$19.75 - $26.50/hr

... management for IT related devices, organization of the Help Desk and IT storage areas, and electronic recycling. * Collaborate and work with the enterprise applications and IT Operations teams.

Stinson

Help Desk Technician (KCM)

Kansas City, MO · On-site

$18.50 - $25/hr

Summary The Help Desk Technician must be able to work with users of varied technical ability and ... Manager (previously System Center Configuration Manager), and Active Directory. * Law firm or ...

Stinson's

Help Desk Technician (KCM)

Kansas City, MO

$18.50 - $25/hr

Summary The Help Desk Technician must be able to work with users of varied technical ability and ... Manager (previously System Center Configuration Manager), and Active Directory. * Law firm or ...

Stinson's

Help Desk Technician (KCM)

Kansas City, MO · On-site

$18.50 - $25/hr

Summary The Help Desk Technician must be able to work with users of varied technical ability and ... Manager (previously System Center Configuration Manager), and Active Directory. * Law firm or ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Missouri

Help Desk Manager information

See Missouri salary details

$35.2K

$78.6K

$116.8K

How much do help desk manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for help desk manager in Missouri is $78,587.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $93,800.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Missouri? The most popular types of Help Desk jobs in Missouri are:
What are popular job titles related to Help Desk Manager jobs in Missouri? For Help Desk Manager jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Missouri look for? The top searched job categories for Help Desk Manager jobs in Missouri are:
What cities in Missouri are hiring for Help Desk Manager jobs? Cities in Missouri with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $78,587 per year, or $37.8 per hour.

IT Help Desk Technician

nimble

Chesterfield, MO

Full-time

Re-posted 4 hours ago

Job description

Description


Why you'll want to work at nimble!


This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience and visibility to Executive leadership. As an organization, we are in considerable growth mode through acquisition and with a laser focus on positive culture building. 

We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and network-related issues. As the initial point of contact for users seeking technical assistance, this position requires strong problem-solving skills, effective communication, and the ability to troubleshoot and resolve basic technical problems.


On a typical day, you will be:

  • Provide first-level technical support via phone, email, and chat for employees or customers facing technical issues
  • Diagnose and resolve common IT issues related to hardware, software, and network connectivity (e.g., login issues, software errors, printing problems)
  • Document and track issues through a help desk ticketing system, ensuring accurate records of issues and resolutions
  • Escalate unresolved issues to higher-tier support teams (Tier 2 or Tier 3) when necessary, while providing detailed information to assist in further troubleshooting
  • Assist with software installation and setup on desktops, laptops, and mobile devices, ensuring configurations meet company standards
  • Provide guidance and instruction to users on basic IT procedures, troubleshooting steps, and best practices
  • Maintain an inventory of IT assets such as hardware, software, and peripherals
  • Assist in setting up new users with accounts, systems, and equipment
  • Follow standard operating procedures (SOPs) and maintain a professional and courteous demeanor when communicating with users
  • Perform other duties as assigned by the Help Desk Manager or the IT team


Requirements

Who you are:  

  • Strong technical troubleshooting skills with the ability to diagnose and resolve common hardware and software issues
  • Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP)
  • Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems
  • Excellent communication skills - both verbal and written, with the ability to explain technical concepts to non-technical users
  • Strong customer service skills, with a positive attitude and professional demeanor
  • Ability to prioritize and manage multiple tasks effectively in a fast-paced environment
  • Ability to work well both independently and as part of a team
  • Knowledge of FreshService ticketing systems is a plus
  • Experience with SCCM and\or Intune is a plus

Apply