ZipRecruiter

Log In

1

Virtual Help Desk Jobs in Missouri (NOW HIRING)

HR Green

Service Desk Administrator I (IT)

Saint Louis, MO · On-site

$50K - $87K/yr

Support end users in Citrix virtual desktop environments, diagnosing session errors and peripheral ... Help remote employees troubleshoot home office setups, including docking stations and Citrix ...

Sharecare

Lead Customer Service Rep

Jefferson City, MO · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... Handling escalated member concerns while also providing Help Desk support for the Customer Service ...

Brewer Science Inc.

IT Infrastructure Engineer

Rolla, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... virtual servers, storage, and network resources.IT Infrastructure Engineers aid in the design ... Collaborate and work with the IT Enterprise Applications and IT Help desk to resolve advanced ...

Brewer Science, Inc.

IT Infrastructure Engineer

Rolla, MO

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... virtual servers, storage, and network resources.IT Infrastructure Engineers aid in the design ... Collaborate and work with the IT Enterprise Applications and IT Help desk to resolve advanced ...

Brewer Science, INC.

IT Infrastructure Engineer

Rolla, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... virtual servers, storage, and network resources.IT Infrastructure Engineers aid in the design ... Collaborate and work with the IT Enterprise Applications and IT Help desk to resolve advanced ...

Jordan Valley Health

Desktop Support Technician

Springfield, MO · On-site

$18 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Respond to help desk tickets, phone calls, and walk-up support requests in a timely manner ... Support conference room technology, audio/video equipment, and virtual meetings. * Follow ...

Jordan Valley Health

Desktop Support Technician

Springfield, MO

$18 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Respond to help desk tickets, phone calls, and walk-up support requests in a timely manner ... Support conference room technology, audio/video equipment, and virtual meetings. * Follow ...

StoneX

Desktop Support Engineer

Kansas City, MO

... with virtual desktop and remote access support under guidance from senior team members. * Use ... Incident/Help Desk Management System while following documented procedures and SLA expectations.

Stefanini Group

Deskside Technician II

Springfield, MO · On-site

$18.50 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... infrastructure outsourcing (help desk support and desktop services), systems integration ... other virtual training as well. Why we're different * Brazilian and privately owned company;

Stefanini Group

Deskside Technician II

Springfield, MO · On-site

$18.50 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... infrastructure outsourcing (help desk support and desktop services), systems integration ... other virtual training as well. Why we're different * Brazilian and privately owned company;

Stefanini Group

Deskside Technician II

Springfield, MO · On-site

$18.50 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... infrastructure outsourcing (help desk support and desktop services), systems integration ... other virtual training as well. Why we're different * Brazilian and privately owned company;

Stefanini Group

Deskside Technician II

Springfield, MO · On-site

$18.50 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... infrastructure outsourcing (help desk support and desktop services), systems integration ... other virtual training as well. Why we're different * Brazilian and privately owned company;

next page

Showing results 1-20

All JobsHelp Desk JobsVirtual Help Desk JobsVirtual Help Desk Jobs in Missouri

Virtual Help Desk information

See Missouri salary details

$10

$20

$31

How much do virtual help desk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for virtual help desk in Missouri is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $23.03 per hour, depending on experience, location, and employer.

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Missouri?

The most popular types of Help Desk jobs in Missouri are:

What cities in Missouri are hiring for Virtual Help Desk jobs?

Cities in Missouri with the most Virtual Help Desk job openings:

Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $42,954 per year, or $20.7 per hour.

Service Desk Administrator I (IT)

HR Green

Saint Louis, MO • On-site

$50K - $87K/yr

Full-time

Re-posted 15 days ago

HR Green rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Join our team! Our mission is BUILDING COMMUNITIES. IMPROVING LIVES. For over 100 years, HR Green has done exactly that, serving as a trusted partner to our colleagues, our clients, and our communities. Each day, we work to find solutions that inspire our employees and fit our clients’ needs to build trust to exceed their expectations. We’re proud to be ranked No. 165 on Engineering News Record’s Top 500 Design Firms list in 2025.

What if showing up to work and having everything just work wasn’t something people had to hope for?

At HR Green, our engineers, project managers, and support staff depend on technology that works — every day, across every office. When something breaks, when a new hire needs to hit the ground running, when a remote employee can’t connect — you’re the first person they turn to.

We’re looking for a Service Desk Administrator I who’s ready to build real technical skills, make an immediate impact on the people around them, and grow into a long-term IT career at a firm that’s going places.

A great place to start — and grow

This is a Tier 1 support role, but that doesn’t mean it’s small. You’ll work across multiple regional offices, support a wide range of technology, and develop hands-on experience with the tools and systems that real IT teams use. You’ll have backup when you need it and ownership when you’re ready for it.

What you’ll be doing

  • Serve as the first point of contact for IT support requests — by phone, email, and remote tools — helping employees get unstuck fast
  • Troubleshoot and resolve common issues across Windows 11, Microsoft 365 (Outlook, Teams, OneDrive), and general hardware
  • Support end users in Citrix virtual desktop environments, diagnosing session errors and peripheral issues like monitors and printers
  • Image, configure, and deploy laptops using SCCM for new hires and device replacements
  • Own the onboarding and offboarding experience — account provisioning and deactivation, hardware setup, and equipment recovery
  • Handle routine account administration: password resets, MFA setup, and permission updates in Active Directory and Entra ID (Azure AD)
  • Provide remote and periodic on-site support for printers, plotters, and conference room technology
  • Help remote employees troubleshoot home office setups, including docking stations and Citrix connectivity
  • Keep IT asset inventory accurate — tracking, shipping, and receiving hardware across office locations
  • Document all support activity in the ticketing system, and when escalating, hand off to Tier 2 with clear, complete troubleshooting notes
  • Participate in an on-call rotation to support after-hours technical needs

You might be a great fit if…

  • You’re a natural problem-solver who gets satisfaction from helping people, not just closing tickets
  • You communicate clearly — you can explain a technical fix to someone who doesn’t speak IT
  • You’re organized, reliable, and take ownership of your work
  • You’re early in your IT career and looking for a role where you can learn fast and grow into more

What you bring

  • 1–5 years of experience in a help desk or IT support role
  • Working knowledge of Windows 11 and Microsoft 365 applications
  • Familiarity with Citrix or other VDI environments is a plus
  • Experience with SCCM for device imaging and deployment
  • Basic knowledge of Active Directory, including user and group management
  • Strong written and verbal communication skills
  • CompTIA A+ or similar certification is a plus, but not required
  • Valid driver’s license and reliable transportation — some regional travel is part of the role

Compensation Range

$50,500.00 - $87,200.00

The expected compensation range for this position is displayed in accordance with the Minnesota Omnibus Labor and Industry Policy Bill Article 7 Section 2 and the Illinois Salary Transparency amendment to the Equal Pay Act of 2003. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The total annual compensation package may consist of a base salary and eligibility to participate, after a qualifying period, in our performance and discretionary incentive bonus program(s).

The expected compensation range for this position is displayed in accordance with the Illinois Salary Transparency amendment to the Equal Pay Act of 2003. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The total annual compensation package may consist of a base salary and eligibility to participate, after a qualifying period, in our performance and discretionary incentive bonus program(s).

Why HR Green

Our people are the heart of our success. We strive to create an environment where employees feel inspired, supported, and empowered to do their best work. That dedication has earned us national recognition and a reputation as a place where careers actually grow.

Not only does HR Green provide you with a place to grow, thrive, and enjoy your work, but we are also dedicated to delivering a comprehensive and multi-faceted benefits package. Visit our website for detailed total rewards information.

https://www.hrgreen.com/careers/total-rewards/

HR Green is proud to be an affirmative action/ equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other classification protected by applicable federal, state or local law.


What HR Green employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom