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Virtual Help Desk Jobs in Missouri (NOW HIRING)

Adecco

IT Help Desk Technician

Marston, MO

$65K/yr

Servers (physical and virtual, databases, storages, backups, etc.) * Connectivity (Firewall, Routers, Switches, VPNs, Wi-Fi Controllers, AP, Links, etc.) * Workplace (software platform for end user ...

HR Green

Service Desk Administrator I (IT)

Saint Louis, MO · On-site

$49K - $81K/yr

Support end users in Citrix virtual desktop environments, diagnosing session errors and peripheral ... Help remote employees troubleshoot home office setups, including docking stations and Citrix ...

City of O'Fallon

Systems Administrator

O Fallon, MO · On-site

$72K - $90K/yr

Major Duties • Manage the city's virtual server operations • Install, maintain, secure, and ... • Provide help desk support to end users • Perform related duties as assigned Knowledge ...

City of O'Fallon

Systems Administrator

O Fallon, MO · On-site

$72K - $90K/yr

Major Duties • Manage the city's virtual server operations • Install, maintain, secure, and ... • Provide help desk support to end users • Perform related duties as assigned Knowledge ...

City of O'Fallon

Systems Administrator

O Fallon, MO

$108K/yr

Major Duties • Manage the city's virtual server operations • Install, maintain, secure, and ... • Provide help desk support to end users • Perform related duties as assigned Knowledge ...

Premise Health

Medical Assistant, MA

Kansas City, MO · On-site

$17.25 - $22.25/hr

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission ... Performs administrative tasks, assists at the front desk, schedules appointments, makes follow-up ...

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All JobsHelp Desk JobsVirtual Help Desk JobsVirtual Help Desk Jobs in Missouri

Virtual Help Desk information

See Missouri salary details

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How much do virtual help desk jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for virtual help desk in Missouri is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $23.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Help Desk professional, and why are they important?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are virtual help desk jobs?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are some common challenges faced by Virtual Help Desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Missouri? The most popular types of Help Desk jobs in Missouri are:
What cities in Missouri are hiring for Virtual Help Desk jobs? Cities in Missouri with the most Virtual Help Desk job openings:
Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Missouri as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,954 per year, or $20.7 per hour.
Silver Dollar City - IT Help Desk Technician (Year-Round)

Silver Dollar City - IT Help Desk Technician (Year-Round)

Silver Dollar City

Branson, MO • On-site

$17.75 - $24/hr

Full-time

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

Silver Dollar City rating

5.4

Company rating: 5.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

48th of 58 rated theme parks

Job description

This is a Full- Time Year-Round position. Resume is required with application.
This position is responsible for answering incoming calls to the Help Desk Support Center and accurately identifying, prioritizing, and logging service requests within established standards. The individual will diagnose problems by asking clear and concise questions in a professional and timely manner; verify and reset network user passwords; manage crisis escalations; and dispatch calls to field technicians or other support groups as appropriate. Additional responsibilities include analyzing and testing new hardware/software configurations and assisting with special projects as needed.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Essential Duties and Responsibilities:
  • Provide technical support, incident management, and problem resolution to end users regarding computer operations and network issues, including software support, administration, installation, setup, error messages, system status, and downtime procedures.
  • Troubleshoot and support software applications and business processes. Troubleshoot and repair new or existing hardware. Analyze and test new hardware/software configurations.
  • Diagnosing and providing a path to resolving various technical issues through triaging initial phone calls with customers, and escalating problems to the Help Desk Manager when appropriate via proper escalation procedures.
  • Build rapport with help desk customers; record, track, and document help desk request problem-solving process in the HALO ticketing system.
  • Provide "Value Added" Customer Service treating customers with respect.
  • Maintain corporate security and confidentiality.

Required Skills/Abilities:
  • Must be able to think clearly and react quickly and calmly to stressful situations
  • Must be able to work well with end-users, in situations that are sometimes stressful
  • Must have or be able to obtain and maintain a Missouri Class E Driver's License or resident state equivalent
  • Must pass a pre-employment drug test and a background check.
  • Excellent customer service skills.
  • Must be able to work near others without distracting them or being distracted by them.
  • Must be able to maintain and adhere to basic standards of neatness and cleanliness.
  • Proficiency in using personal computers, including M365 products.
  • Basic knowledge of Networking a plus.
  • Proven ability to work independently and in a team environment.
  • Must be able to manage multiple tasks simultaneously.
  • Ability to learn new processes and procedures.

Education and Experience:
  • 4 Year College degree preferred or equivalent work experience in a related field.
  • Minimum of two years of experience with PC and laptop repair, deployments, and general OS Basic Networking support.
  • A+ Certification preferred.

Physical Requirements:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to lift and carry 40 pounds
  • Must be able to work in confined spaces.
  • Must be able to sit for long periods and stay logged in to Zoom phones to take incoming calls.

Work Environment & Travel:
The Help Desk Technician will primarily work in a professional office environment characterized by:
  • Standard office conditions with minimal noise, consistent indoor temperatures, and typical office equipment such as computers, phones, and printers
  • A desk-based setting with frequent computer use, writing, and digital communication
  • Regular collaboration with team members in person and via virtual meetings
  • Occasional driving required to assist users across other properties

Benefits Offered:
  • Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises' attractions and resorts across the US for you and your dependents.
  • Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
  • Food & Merchandise Discounts - Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
  • 401(k) & Profit Sharing - The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates)
  • Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
  • Mary's Well House - Employee health center provides employees with basic office visits, x-rays and lab work for a co-pay, whether insured or not.
  • Free Tuition - Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at https://herschend.guildeducation.com/partner

See all of the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits
Equal Opportunity Employer/ Disabled/ Veterans
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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