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Virtual Help Desk Jobs in Missouri (NOW HIRING)

Stefanini

Deskside Technician II

Springfield, MO · On-site

$18.50 - $23.50/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... virtual training as well. Why we're different Brazilian and privately owned company; Agility ...

Stefanini

Deskside Technician II

Springfield, MO · On-site

$18.50 - $23.50/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... virtual training as well. Why we're differentBrazilian and privately owned company;Agility ...

Premise Health

Medical Assistant, MA

Kansas City, MO · On-site

$17.25 - $22.25/hr

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission ... Performs administrative tasks, assists at the front desk, schedules appointments, makes follow-up ...

Premise Health

Medical Assistant - PRN

Springfield, MO · On-site

$15 - $19.25/hr

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission ... Performs administrative tasks, assists at the front desk, schedules appointments, makes follow-up ...

DeKalb Health

$85 - $110/hr

Support remote access and virtual desktop technologies, including VPN, Remote Desktop Services ... Service Desk and User Support * Provide advanced second-level and third-level support for complex ...

New

Premise Health

Medical Assistant, MA

Lees Summit, MO · On-site

$15.25 - $19.50/hr

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission ... Performs administrative tasks, assists at the front desk, schedules appointments, makes follow-up ...

Premise Health

Licensed Practical Nurse, LPN

Kansas City, MO · On-site

$25 - $34/hr

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission ... desk support! As a Full Time LPN , you'll provide care to client employees in our Health Center ...

Walmart

(USA) Software Engineer III

Anderson, MO · On-site

$90K - $180K/yr

The Sam's Tech Member Desk engineering team is responsible for building and managing applications ... We believe we are best equipped to help our associates, customers and the communities we serve live ...

Walmart

(USA) Software Engineer III

Noel, MO · On-site

$90K - $180K/yr

The Sam's Tech Member Desk engineering team is responsible for building and managing applications ... We believe we are best equipped to help our associates, customers and the communities we serve live ...

Walmart

(USA) Software Engineer III

Cassville, MO · On-site

$90K - $180K/yr

The Sam's Tech Member Desk engineering team is responsible for building and managing applications ... We believe we are best equipped to help our associates, customers and the communities we serve live ...

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Virtual Help Desk information

See Missouri salary details

$10

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$31

How much do virtual help desk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for virtual help desk in Missouri is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $23.03 per hour, depending on experience, location, and employer.

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Missouri?

The most popular types of Help Desk jobs in Missouri are:

What cities in Missouri are hiring for Virtual Help Desk jobs?

Cities in Missouri with the most Virtual Help Desk job openings:

Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $42,954 per year, or $20.7 per hour.

System Administrator II-1

O'Reilly Auto Parts

Springfield, MO • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

O'Reilly Auto Parts rating

5.3

Company rating: 5.3 out of 10

Based on 1,894 frontline employees who took The Breakroom Quiz

548th of 734 rated retailers

Job description

The System Admin II monitors system hardware, network, and infrastructure software performance, solves problems, and suggests improvements. This position manages authorized access to system resources with a heavy focus on Linux environments and evolving Cloud (GCP/Azure) infrastructures. A successful candidate demonstrates a high aptitude for learning and a proactive attitude toward maintaining system stability.
Responsibilities and Duties
  • System Maintenance: Complete operational tasks including data management, incident logging, systems monitoring, and disaster recovery. Perform critical system patching and environment changes.
  • Infrastructure Support: Support the day-to-day infrastructure and networks, with a primary focus on Linux administration and growing exposure to GCP or Azure cloud environments.
  • Issue Resolution: Provide initial fault isolation and support for technical issues; propose resolutions for approval by senior colleagues to ensure prompt system uptime.
  • Security & Compliance: Support the implementation of security measures (firewalls, encryption) and monitor performance to notify security experts of any vulnerabilities.
  • User Support: Provide advice and assistance to users to resolve basic queries and ensure application/website capabilities are understood by the business.
  • Continuous Learning: Actively develop own capabilities through formal training and coaching, specifically focusing on CI/CD pipelines and cloud technologies to stay abreast of industry trends.
  • On-Call & Scheduling: Participate in a 6 to 8-week on-call rotation (on for one week). Maintain flexibility for Monday-Friday daytime responsibilities alongside required evening maintenance windows.

Skills
Required:
  • Linux Foundations: Proficiency in monitoring, diagnosing, and fixing problems within Linux-based operating systems.
  • Cloud Navigation: Ability to navigate and manage cloud-based infrastructure (GCP preferred, Azure acceptable), including virtual machines and storage.
  • Modern DevOps Awareness: Basic understanding of CI/CD pipelines and the desire to integrate these into standard workflows.
  • Technical Troubleshooting: Identifies and resolves hardware, software, and network problems in line with prescribed solution options.
  • System Security: Maintains systems/services integrity, compliance, and continuity through proactive monitoring.
  • Adaptability & Aptitude: Ability to shift mindsets quickly to assess facts, learn new technologies (Aptitude), and maintain a positive, growth-oriented approach (Attitude).
  • Execution: Reviews requirements to develop appropriate action plans for software installation, configuration, and environment management.

Education & Experience
  • Education: Bachelor's Degree or Equivalent Level.
  • Experience: Experienced practitioner able to deal with the majority of situations (3 to 6 years preferred in a technical environment).
  • Managerial Experience: Basic experience of coordinating the work of others or managing help-desk workflows (4 to 6 months).

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.

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