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Help Desk Assistant Jobs in Missouri (NOW HIRING)

INTRATEK COMPUTER INC

Help Desk Agent I

Saint Louis, MO · On-site

$15.75 - $20/hr

If you are looking for a Help Desk Support Specialist position and if you want to work with truly ... Sick Pay * Holiday Pay * 401K Responsibilities: * Assist users with desktop software installs ...

Sonaca

Help Desk Specialist

Saint Charles, MO · On-site

POSITION SUMMARY We are currently seeking an IT Service Desk Specialist who is responsible for ... Assist with other IT related issues and other duties as assigned EDUCATION AND EXPERIENCES

Sonaca

Help Desk Specialist

Saint Charles, MO · On-site

POSITION SUMMARY We are currently seeking an IT Service Desk Specialist who is responsible for ... Assist with other IT related issues and other duties as assigned EDUCATION AND EXPERIENCES

Sonaca

Help Desk Specialist

Saint Charles, MO · On-site

POSITION SUMMARY We are currently seeking an IT Service Desk Specialist who is responsible for ... Assist with other IT related issues and other duties as assigned EDUCATION AND EXPERIENCES

Sunstar Insurance Group

Help Desk Technician I

Saint Louis, MO · On-site +1

$18.75 - $25.25/hr

This is not your typical help desk role. In addition to supporting employees and resolving ... Provide remote support to employees across multiple locations. * Assist users with Microsoft Teams ...

midwestbankcentre

Help Desk Technician

Saint Louis, MO · On-site

$19.50 - $26.25/hr

... * Assist employees with hardware and software issues using AIsupported troubleshooting assistants to streamline problem identification * Apply systems analysis techniques, consulting with users to ...

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Help Desk Assistant information

See Missouri salary details

$9

$19

$31

How much do help desk assistant jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help desk assistant in Missouri is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $21.63 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Missouri?

The most popular types of Help Desk jobs in Missouri are:

What cities in Missouri are hiring for Help Desk Assistant jobs?

Cities in Missouri with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $40,668 per year, or $19.6 per hour.

Help Desk Agent I

Saint Louis, MO • On-site

INTRATEK COMPUTER INC
IT Services • 201 - 500 employees
Learn more about INTRATEK COMPUTER INCexternal

$15.75 - $20/hr

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Job description

Intratek Computer, Inc., a California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is looking for a Help Desk Support Specialist I. If you are looking for a Help Desk Support Specialist position and if you want to work with truly good people, then I sincerely urge you to submit your resume today.

Employment Details:

  • Help Desk Support Specialist I
  • Richland, WA 99354
  • Long Term role
  • Monday through Thursday (4 x 10hr days)
  • Salary Depends on Experience

Full Benefits include:

  • Medical
  • Vacation Pay
  • Sick Pay
  • Holiday Pay
  • 401K

Responsibilities:

  • Assist users with desktop software installs remotely or at customer premise
  • Assist users with individual restoration of files
  • Maintain and operate the clients’ knowledge management tools
  • Maintain and operate remote assistance tools
  • Assess customer satisfaction via surveys, including questions regarding the timeliness, accuracy, resolution, and quality of service received
  • Administer network user accounts in the account management tool

Equal Opportunity Employer:

Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."

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