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Help Desk Assistant Jobs in Missouri (NOW HIRING)

LOGAN UNIVERSITY

Help Desk Technician

Chesterfield, MO

$19.75 - $26.75/hr

... a timely manner. * Assist with the setup of new PCs, including imaging and deployment of ... The Help Desk Technician must be available for emergencies and occasional evening and weekend work.

LOGAN UNIVERSITY

Help Desk Technician

Chesterfield, MO · On-site

$19.75 - $26.75/hr

... a timely manner. * Assist with the setup of new PCs, including imaging and deployment of ... The Help Desk Technician must be available for emergencies and occasional evening and weekend work.

INTRATEK COMPUTER INC

Help Desk Agent I

Saint Louis, MO

$15.75 - $20/hr

If you are looking for a Help Desk Support Specialist position and if you want to work with truly ... Sick Pay * Holiday Pay * 401K Responsibilities: * Assist users with desktop software installs ...

INTRATEK COMPUTER INC

Help Desk Agent I

Saint Louis, MO · On-site

$15.75 - $20/hr

If you are looking for a Help Desk Support Specialist position and if you want to work with truly ... Sick Pay * Holiday Pay * 401K Responsibilities: * Assist users with desktop software installs ...

Sonaca

Help Desk Specialist

Saint Charles, MO

POSITION SUMMARY We are currently seeking an IT Service Desk Specialist who is responsible for ... Assist with other IT related issues and other duties as assigned EDUCATION AND EXPERIENCES

Sonaca

Help Desk Specialist

Saint Charles, MO · On-site

POSITION SUMMARY We are currently seeking an IT Service Desk Specialist who is responsible for ... Assist with other IT related issues and other duties as assigned EDUCATION AND EXPERIENCES

midwestbankcentre

Help Desk Technician

Saint Louis, MO

$19.50 - $26.25/hr

... * Assist employees with hardware and software issues using AIsupported troubleshooting assistants to streamline problem identification * Apply systems analysis techniques, consulting with users to ...

Midwest BankCentre

Help Desk Technician

Saint Louis, MO · On-site

$19.50 - $26.25/hr

... * Assist employees with hardware and software issues using AI-supported troubleshooting assistants to streamline problem identification * Apply systems analysis techniques, consulting with users to ...

nimble

IT Help Desk Technician

Chesterfield, MO

Maintain an inventory of IT assets such as hardware, software, and peripherals * Assist in setting ... Perform other duties as assigned by the Help Desk Manager or the IT team Requirements Who you are:

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$19

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How much do help desk assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help desk assistant in Missouri is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $21.63 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Missouri?

The most popular types of Help Desk jobs in Missouri are:

What cities in Missouri are hiring for Help Desk Assistant jobs?

Cities in Missouri with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $40,668 per year, or $19.6 per hour.

Help Desk Technician I

CENTRAL POWER SYSTEMS & SERVICES

MO • On-site

$22 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Central Power Systems & Services rating

8.0

Company rating: 8.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

178th of 490 rated machine equipment manufacturers

Job description

Position Title: Help Desk Technician
Reporting to: IT Manager
Department: Information Technology
Central Power Systems & Services is a privately held company with deep roots going back to 1954.
Our Mission Statement is forging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Help Desk Technician to help support that mission.
JOB SUMMARY
The Help Desk Technician is responsible for customer-centric exceptional services and support operations, which are founded on both industry and corporate standards.
The Help Desk Technician provides technical and operational guidance to foster overall alignment with CPSS customer-centric exceptional services and support and industry best practices. This role collaborates with Project Managers, External Vendors, IT Leadership, other administrators, and various technical team members throughout IT to develop operations to support complex business needs and deliver, implement, and train the Help Desk on the solutions.
This individual will possess advanced communication and technical skills along with practical experience in multiple areas within their discipline (i.e. Support, Infrastructure, Data or Security). The Help Desk Technician is expected to manage the resolution of large and complex problems, challenges and issues that cross multiple teams and business units. The Help Desk Technician is expected to serve as a subject escalation point in several areas. They also possess the skills needed to be able to step into many roles within their Help Desk discipline.
RESPONSIBILITIES
Process and Support (70%):
  • Serve as the first point of contact for IT inquiries or customers seeking technical assistance over the phone, email or messenger.
  • Provide remote troubleshooting, diagnosing and resolving technical problems related to software, hardware, and networks.
  • Provide clear and concise instructions to users on how to resolve technical issues.
  • Track of customer interactions and technical issues in the Service Desk ticketing solution to maintain Help Desk operational SLAs.
  • Update support tickets, knowledge base articles and procedures.
  • Assisting with hardware and software upgrades: This may include installing new software releases, updating firmware, and replacing hardware components.
  • Consult vendors and other CPSS IT personnel for problem resolution.
  • Work complex incidents, perform troubleshooting, administer repairs. Meet team SLAs.
  • Assist with security: Identity access management.
  • Providing training to customers: Training and supporting customers on how to use new software or hardware, or how to resolve common technical issues.
  • Participating in team meetings: Attend regular team meetings to discuss current issues, share knowledge, and improve processes.

  • Perform other related duties to support the mission and critical success factors of the CPSS Technology department.

Technology Innovation: (10%):
  • Seeks opportunity to automate, simplify and enhance Help Desk operations and processes.
  • Maintains Help Desk goals and objectives to increase system efficiency.
  • Actively participates in and assists with vendor contract negotiations for areas of technology expertise.
  • Stays abreast of technological trends as well as how it pertains specifically to CPSS.
  • Assists with strategy/roadmap and identifies and recommends new technology solutions to meet business needs.

Requirements Gathering, Design and Implementation (10%):
  • Leads the collaboration of requirement gathering and technology selection.
  • Manages projects. Manages the successful execution of project activities on changing organizational requirements.
  • Participates in the design of information and operational support systems.
  • Perform analysis of current environment to identify deficiencies and opportunities for improvement; recommend solutions.

Peer Leadership (10%):
  • Actively coaches' Help Desk Technicians, providing feedback, as necessary.
  • Acts as a SMEs for key areas of expertise and drive key projects or ongoing support functions.
  • Supports meeting agendas and expectations for the Help Desk touchpoint meetings with the Help Desk team and IT leadership.
  • Provides highest tier level of customer-centric support for Help Desk issues.
  • Keeping track of customer interactions and technical issues responding to incidents outside of SLAs.
  • Escalating, delegating and assigning complex issues to senior administrators or Manger.
  • Assist in development of objectives, standards, procedures and guidelines for the Help Desk

Great Benefits
  • Highly Competitive Pay
  • Medical, Dental, Vision & Life Insurance
  • 401k with company match
  • Paid Time Off
  • Paid Training
  • Opportunity for advancement

QUALIFICATIONS
  • Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying innovative approaches, and collaborating with others to make the change successful.
  • Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions.

  • Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
  • Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message, listening actively to others. Coaches' others on team as needed.
  • Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  • Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  • Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  • Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions.

Required
  • High School Diploma, Degree in Technology, related subject, Certifications CompTIA A+, CompTIA Network+, Microsoft Certified Systems Administrator (MCSA), or equivalent experience.
  • 1+ years Prior experience in a help desk or technical support role, can be an advantage.
  • 1+ years' experience of hardware, software, and networking technologies, as well as experience with remote support tools, can be an advantage.
  • Excellent analytical, technical, and interpersonal skills.
  • Ability to adhere to risk management, change management, and configuration management policy, standards, procedures and guidelines.
  • Ability to provide objective and impartial technology, platform, tooling assessments and recommendations, always ensures compatibility with strategic technology backlog.
  • Passionate about technology, and have an interest in emerging tools, trends and techniques across the industry.
  • Possesses or displays the ability to learn multiple technologies and systems.
  • Professional experience demonstrates the ability to establish and maintain effective working relationships with all levels of employees and contractors, and to communicate ideas effectively, both orally and in writing.
  • Able to provide a strong customer-centric support approach to understanding customer needs and work to resolve issues in a timely and professional manner meeting team SLAs.

Preferred
Experience in areas of systems/security preferred: ServiceDesk Plus Cloud, Smart Deploy, Icon VN Phone System, Screen Connect, MS Intune, Sentinel One, MS Flows, MS SharePoint and (MS Authenticator and Duo Preferred) MFA. Windows Servers, Microsoft Office 365, Azure AD, Active Directory and services. Web Servers, Internet Information Services, Database Services, MS SQL, Print Services. Enterprise applications, Procede - Excede, Epicor and Autodesk.
WORK CONDITIONS
Physical Demands/Work Environment:
This position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs. This list is not meant to cover every possible scenario but simply provide an outline. Employees may be assigned other tasks as needed.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates must be legally authorized to work in the United States. Employment eligibility will be verified at the time of hire.
CPS&S is a smoke-free and drug-free work environment.

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