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Help Desk Assistant Jobs in Missouri (NOW HIRING)

nimble

IT Help Desk Technician

Chesterfield, MO

Maintain an inventory of IT assets such as hardware, software, and peripherals * Assist in setting ... Perform other duties as assigned by the Help Desk Manager or the IT team Requirements Who you are:

Valcom

Tier II Help Desk Support

Hazelwood, MO · On-site

$25 - $30/hr

Join Us as a Tier 2 Help Desk Technician at Potter Global Technologies At Potter Global ... Create and maintain knowledge-base articles and technical documentation. * Assist Tier 1 ...

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How much do help desk assistant jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help desk assistant in Missouri is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $21.63 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
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What are the most commonly searched types of Help Desk jobs in Missouri?

The most popular types of Help Desk jobs in Missouri are:

What cities in Missouri are hiring for Help Desk Assistant jobs?

Cities in Missouri with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $40,668 per year, or $19.6 per hour.

IT Help Desk Technician

Chesterfield, MO • On-site

Nimble Solutions
See more jobs at Nimble Solutionsexternal

Full-time

Re-posted yesterday

Job description

Job Type
Full-time
Description
Why you'll want to work at nimble!
This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience and visibility to Executive leadership. As an organization, we are in considerable growth mode through acquisition and with a laser focus on positive culture building.
We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and network-related issues. As the initial point of contact for users seeking technical assistance, this position requires strong problem-solving skills, effective communication, and the ability to troubleshoot and resolve basic technical problems.
On a typical day, you will be:
  • Provide first-level technical support via phone, email, and chat for employees or customers facing technical issues
  • Diagnose and resolve common IT issues related to hardware, software, and network connectivity (e.g., login issues, software errors, printing problems)
  • Document and track issues through a help desk ticketing system, ensuring accurate records of issues and resolutions
  • Escalate unresolved issues to higher-tier support teams (Tier 2 or Tier 3) when necessary, while providing detailed information to assist in further troubleshooting
  • Assist with software installation and setup on desktops, laptops, and mobile devices, ensuring configurations meet company standards
  • Provide guidance and instruction to users on basic IT procedures, troubleshooting steps, and best practices
  • Maintain an inventory of IT assets such as hardware, software, and peripherals
  • Assist in setting up new users with accounts, systems, and equipment
  • Follow standard operating procedures (SOPs) and maintain a professional and courteous demeanor when communicating with users
  • Perform other duties as assigned by the Help Desk Manager or the IT team

Requirements
Who you are:
  • Strong technical troubleshooting skills with the ability to diagnose and resolve common hardware and software issues
  • Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP)
  • Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems
  • Excellent communication skills - both verbal and written, with the ability to explain technical concepts to non-technical users
  • Strong customer service skills, with a positive attitude and professional demeanor
  • Ability to prioritize and manage multiple tasks effectively in a fast-paced environment
  • Ability to work well both independently and as part of a team
  • Knowledge of FreshService ticketing systems is a plus
  • Experience with SCCM and\or Intune is a plus

Apply