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Help Desk Assistant Jobs in Missouri (NOW HIRING)

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$19

$31

How much do help desk assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help desk assistant in Missouri is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $21.63 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Missouri?

The most popular types of Help Desk jobs in Missouri are:

What cities in Missouri are hiring for Help Desk Assistant jobs?

Cities in Missouri with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $40,668 per year, or $19.6 per hour.

Help Desk Technician - FWS

Midwestern Baptist Theological Seminary

Kansas City, MO • On-site

$18.50 - $25/hr

Full-time

Re-posted 10 days ago

Job description

Reports to Help Desk Manager / Director of Technology
Department Technology - Institutional Administration
FLSA Status Hourly, Non-Exempt
JOB PURPOSE
To ensure the MBTS information technology systems allow the faculty, staff, and students the best possible experience when performing their necessary functions, to assist all system users by providing Tier I and Tier II technical support for, and to do so while providing excellent customer service.
ESSENTIAL FUNCTIONS
  • To maintain an excellent level of customer service across all user groups
  • Provide Tier I technical support and troubleshooting
  • Phone support
  • Remote support
  • In person support
  • Provide Coverage for the Service Desk office space
  • Classroom technology support
  • Airtame and Airtame Hub for classrooms
  • TV connections
  • iPad w/ attendance software
  • User account management
  • New account creation
  • Password resets
  • Network connectivity troubleshooting
  • Able to work effectively with the Windows and Mac Operating systems
  • Phone system administration and troubleshooting
  • Cell phone support and troubleshooting
  • Provide basic end user troubleshooting for campus software and systems

QUALIFICATIONS / REQUIREMENTS
MUST BE CURRENT STUDENT OF MBTS OR SPURGEON COLLEGE, AND
MUST QUALIFY FOR THE FEDERAL WORK STUDY PROGRAM VIA FAFSA
Qualifications include:
  • Christian with high integrity, actively pursuing a relationship with God
  • Minimum of one (1) year experience in the field
  • Certifications in related fields will be given consideration
  • Proficient in Windows Operating systems, including Windows 10 and 11
  • Experienced with iPad and MacBook
  • Outstanding knowledge of Active Directory users and computer operations
  • Must exhibit advanced technical troubleshooting skills
  • Experience in Academic systems, CAMS enterprise SIS and Canvas, strongly preferred
  • Must be a self-starter, able to work independently as well as in a team atmosphere
  • Positive Attitude
  • Desire and willingness to learn
  • Able to prioritize and maintain multiple job requests
  • Must be able to pass background screening, including driving record
  • Eligible to work in the United States

WORKING CONDITIONS
  • Shared office environment
  • No more than twenty (20) hours per week

PHYSICAL REQUIREMENTS
  • Frequently required to sit or stand for periods of time at desk or computer station
  • Bending at waist, sitting, kneeling, climbing, walking, crouching as job may require
  • Occasionally required to stand for extended periods of time.
  • Must be able to reach with arms and work with hand above head
  • Must be able to work in tight spaces
  • Able lift and/or move up to 25 pounds.
  • Specific vision abilities may include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties or skills required for the position.
Midwestern Baptist Theological Seminary is an Equal Opportunity Employer
Midwestern Baptist Theological Seminary will reasonably accommodate qualified individuals with a disability so they may perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to the institution. Contact human resources (HR) with any questions or requests for accommodation

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