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Help Desk Assistant Jobs in Missouri (NOW HIRING)

Cboe Global Markets

Trade Desk Associate

Kansas City, MO · On-site

$18 - $24.25/hr

Associate, Trade Desk Building trusted markets -- powered by our people At Cboe Global Markets, we ... Help monitor auctions/rotations and assist with block trade and ECRP support as directed Data ...

Cboe Global Markets

Trade Desk Associate

Kansas City, MO

$18 - $24.50/hr

Under the guidance of senior Trade Desk staff, this role supports the day-to-day operational ... Help monitor auctions/rotations and assist with block trade and ECRP support as directed Data ...

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How much do help desk assistant jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk assistant in Missouri is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $21.63 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Missouri?

The most popular types of Help Desk jobs in Missouri are:

What cities in Missouri are hiring for Help Desk Assistant jobs?

Cities in Missouri with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $40,668 per year, or $19.6 per hour.

Help Desk / Systems Administrator / Service Desk Engineer

Forward Slash Technology

Perryville, MO • On-site

Full-time

Re-posted 11 days ago

Job description

Job Summary:
Forward Slash Technology is a St. Louis-based Cyber Security, Information Technology, and Managed Services Provider committed to delivering exceptional technology solutions and support to our clients. The Systems Administrator is responsible for supporting client and internal systems, providing hands-on support for infrastructure, workstations, and network environments under the supervision of senior engineers.
Responsibilities:
• Assist in installing, configuring, and maintaining desktops, servers, and applications.
• Apply system updates, patches, and basic configurations as directed.
• Monitor system logs and performance; escalate issues as needed.
• Provide Tier 1 support to end users via ticketing system, phone, and in person.
• Troubleshoot basic hardware, software, and printer issues.
• Assist with user onboarding/offboarding, including account creation and permissions.
• Support daily monitoring and basic maintenance of client and internal networks.
• Assist with resolving connectivity issues, including Wi-Fi, DNS, and VPN problems.
• Document and report any recurring network issues to senior engineers.
• Participate in patching, backups, and monitoring of servers (Windows, Linux, O365, etc.).
• Support cloud environments, including Microsoft 365 administration.
• Work with senior staff to identify opportunities for performance optimization.
• Adhere to company and client security standards, including CJIS requirements.
• Monitor endpoint alerts and report anomalies.
• Participate in audits and compliance activities as assigned.
• Maintain accurate records in Autotask, including asset tracking and system changes.
• Assist in updating knowledge base articles and SOPs.
• Conduct periodic audits of software and hardware inventory.
• Actively participate in training and mentoring opportunities.
• Pursue certifications or coursework aligned with role responsibilities.
• Demonstrate progress toward greater technical independence and client engagement.
Qualifications:
Required:
• Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• Foundational knowledge of Windows environments, networking, and system administration.
• Strong organizational and communication skills.
• Willingness to follow procedures, escalate when appropriate, and continuously learn.
• Demonstrated commitment to white glove support and end-user satisfaction.
• Ability to communicate clearly with both technical and non-technical users.
• Must be a U.S. Citizen.
• Must possess a valid U.S. driver's license with a clean driving record.
• Must pass a Missouri State Highway Patrol (MSHP) and federal fingerprint-based background check.
• Must complete CJIS training and successfully pass the CJIS certification exam.
Preferred:
• Familiarity with managed services tools (e.g., Autotask, RMM platforms like Datto or Atera).
• Exposure to scripting (e.g., PowerShell for Windows environments).
• Basic understanding of cybersecurity best practices.
Company:
Forward Slash Technology provides web management, video surveillance, and cloud computing. Founded in 2011, the company is headquartered in Saint Louis, USA, with a team of 2-10 employees. The company is currently Early Stage.

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