ZipRecruiter

Log In

1

Help Desk Manager Jobs in Missouri (NOW HIRING)

Sonaca

Help Desk Specialist

Saint Charles, MO · On-site

POSITION SUMMARY We are currently seeking an IT Service Desk Specialist who is responsible for ... Notify IT Management and remove any user installed software that has not been approved by ...

Boeing

Associate Help Desk Technician

Berkeley, MO · On-site

$66K - $89K/yr

Create, document, update, and close incidents in "Jira Service Management" * Diagnose, isolate, and ... p Desk position resolving IT issues * 1+ years of experience working in a fast-paced customer ...

Boeing

Associate Help Desk Technician

Berkeley, MO

$66K - $89K/yr

Create, document, update, and close incidents in "Jira Service Management" * Diagnose, isolate, and ... p Desk position resolving IT issues * 1+ years of experience working in a fast-paced customer ...

Boeing

Associate Help Desk Technician

Berkeley, MO · On-site

$66K - $89K/yr

Create, document, update, and close incidents in "Jira Service Management" * Diagnose, isolate, and ... p Desk position resolving IT issues * 1+ years of experience working in a fast-paced customer ...

Sonaca

Help Desk Specialist

Saint Charles, MO

POSITION SUMMARY We are currently seeking an IT Service Desk Specialist who is responsible for ... Notify IT Management and remove any user installed software that has not been approved by ...

Midwest BankCentre

Help Desk Technician

Saint Louis, MO · On-site

$19.50 - $26.25/hr

Respond to helpdesk requests via phone, email, or Microsoft Teams, to assign and schedule repairs ... Excellent communication, customer service, and time-management skills. * Strong commitment to ...

midwestbankcentre

Help Desk Technician

Saint Louis, MO · On-site

$19.50 - $26.25/hr

... AIenabled helpdesk tools, ticket triage, and knowledgebase suggestions to accelerate issue ... management on special initiatives -- including those involving AI adoption, user training, and ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Missouri

Help Desk Manager information

See Missouri salary details

$35.2K

$78.6K

$116.8K

How much do help desk manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for help desk manager in Missouri is $78,587.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $93,800.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Missouri? The most popular types of Help Desk jobs in Missouri are:
What are popular job titles related to Help Desk Manager jobs in Missouri? For Help Desk Manager jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Missouri look for? The top searched job categories for Help Desk Manager jobs in Missouri are:
What cities in Missouri are hiring for Help Desk Manager jobs? Cities in Missouri with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $78,587 per year, or $37.8 per hour.

Help Desk Specialist with Security Clearance

Zachary Piper Solutions, LLC

Kansas City, MO • On-site

$28.84/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community.This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference. This position needs someone who can start on August 3, 2026. MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE Responsibilities for the Help Desk Specialist include: • Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices • Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues • Work directly with employees and officials to troubleshoot and resolve technical issues • Execute operations in support of the Enterprise Service Desk • Meet service goals by opening and closing tickets, executing scripts, and answering calls Required Qualifications for the Help Desk Specialist include: • Must have an Active Secret Clearance • 1+ Years of IT experience • Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher • Experience with troubleshooting, ticketing systems, and support for IT devices Compensation for the Help Desk Specialist include: • Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law $28.84/hr Keywords: entry level, veteran, entry-level , federal, government, clearance, secret, top secret, top-secret, it, information technology, iat, iat II, iat 2, iat two, iat level 2, iat level two, iat level ii, security plus, security +, securityplus, CND, SSCP, CCNA security, GSEC, security+, admin, administration, administrator, system, systems, sys, relocation, relo, help desk, helpdesk, help-desk, desktop, desktops, issues, servicenow, password, service desk, troubleshoot, field service, windows, Microsoft, hardware, network, routing, service-desk, computers, laptop, mobile, printer, printers, devices, device, itsm, bmc remedy, server, servers, problem, requests, service management, tier I, tier ii, tier 2, tier ii, tier 3, tier iii, operating system, enterprise, lan, wan, vpn, wan/lan, lan/wan, technician, help desk technician, troubleshooting, IT support, Geek squad, ticketing systems, Remedy, tickets, ticketing, ticket system, enterprise software, enterprise software desk, technical issues, technical, ESD, customer service, remote desk takeover, end-user, desktop support, USMC, entry, entry level, permanent, direct placement, direct hire, full time, fulltime, full-time, computer science, security+, comptia, sec+, security plus, security +, sec +, security+ce, cissp, casp+, casp +, cysa, cysa+, ccna, ccnp, ccna security, ccnasecurity, gicsp, gsec, cnd, sscp, ccnpsecurity, ccnp security, casp+ce, cisa, gced, gcih, ccsp, us coast guard base, us coast guard, u.s. coast guard base, Kansas city, Missouri, MO, Kansas city mo, kcmo, overland park, overlandpark, overland park mo, overland park Missouri, Gladstone, Gladstone mo, Gladstone Missouri, raytown, raytown mo, raytown Missouri, independence, independence mo, independence Missouri, Lawrence ks, Lawrence Kansas, Lawrence, transitioning vet, transitioning, transitioning veteran #LI-Onsite #LI-MZ1

Apply