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Entry Level Help Desk Jobs in Toronto, ON (NOW HIRING)

Vortex Freight

IT Help Desk Technician

Mississauga, ON · On-site

The Entry-Level IT Help Desk Technician provides hands-on technical support across the organization, ensuring employees have reliable, well-maintained equipment and smooth onboarding/offboarding ...

Vortex Freight

IT Help Desk Technician

Mississauga, ON · On-site

The Entry-Level IT Help Desk Technician provides hands-on technical support across the organization, ensuring employees have reliable, well-maintained equipment and smooth onboarding/offboarding ...

Mackenzie Health

Service Desk Analyst

Maple, ON

Must be able to help facilitate computer placements, equipment movement, and complete all computer ... ITIL v4, A+ and any other entry level IT certifications are highly desirable and will be considered ...

Mackenzie Health

Service Desk Analyst

Maple, ON · On-site

Must be able to help facilitate computer placements, equipment movement, and complete all computer ... ITIL v4, A+ and any other entry level IT certifications are highly desirable and will be considered ...

Mackenzie Health

Service Desk Analyst

Richmond Hill, ON · On-site

Must be able to help facilitate computer placements, equipment movement, and complete all computer ... ITIL v4, A+ and any other entry level IT certifications are highly desirable and will be considered ...

Third Octet

IT Support Analyst

Mississauga, ON · On-site +1

Role Summary At Third Octet, the Service Desk Analyst represents the technical front line between ... Using your problem-solving skills and ability to connect with people, you will help users overcome ...

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Toronto, ON

Entry Level Help Desk information

See Toronto, ON salary details

$11

$16

$23

How much do entry level help desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level help desk in Toronto, ON is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.22 and $19.27 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Toronto, ON? The most popular types of Help Desk jobs in Toronto, ON are:
What are popular job titles related to Entry Level Help Desk jobs in Toronto, ON? For Entry Level Help Desk jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Toronto, ON look for? The top searched job categories for Entry Level Help Desk jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Entry Level Help Desk jobs? Cities near Toronto, ON with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Toronto, ON as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $34,635 per year, or $16.7 per hour.

IT Help Desk Technician

Vortex Freight

Mississauga, ON • On-site

Full-time

Medical, Dental

Posted 7 days ago

Job description

Company Overview: Vortex Freight Systems (www.vortexfreight.com ) is a third party logistics (3PL) company that focuses on delivering customized supply chain solutions for organizations with operations in Canada, USA and Mexico. We are a modern, entrepreneurial organization that values people and service. As we continue to expand our operations and service offerings, we are excited to welcome a new member to our team, focused on building and developing the best team in the industry.

Job Overview: The Entry-Level IT Help Desk Technician provides hands-on technical support across the organization, ensuring employees have reliable, well-maintained equipment and smooth onboarding/offboarding experiences. This role is ideal for someone early in their IT career who is eager to learn, troubleshoot, and support day-to-day technical operations. This is a full-time, on-site position based in Mississauga, with standard working hours of Monday to Friday, 9:00 AM to 6:00 PM or 8:00-5:00 PM.

Responsibilities and Duties:

  • Unbox, configure, and set up computer workstations, monitors, peripherals, and desk equipment.
  • Monitor office tech inventory and coordinate ordering of IT supplies, accessories, and replacement parts.
  • Guide new employees through technical onboarding, including software setup, email configuration, and tool access.
  • Manage user account creation, password resets, and offboarding tasks.
  • Prepare and wipe equipment for departing employees, ensuring proper data archiving.
  • Serve as the first point of contact for daily IT troubleshooting involving hardware, software, and network issues.
  • Perform routine system updates, software installations, and health checks.
  • Support small administrative IT projects such as documentation updates, cabling organization, and audit logs.
  • Provide flexible assistance for ad-hoc technical or operational tasks as needed.

Skills and Qualifications:

  • Educational background, internship, or foundational experience in IT, computer science, or technical support.
  • Comfortable working with desktop hardware, Windows/macOS, office technology, and basic networking concepts.
  • Ability to run simple queries or interpret basic database structures; full proficiency not required.
  • Curious approach to diagnosing and resolving technical issues.
  • Willingness to learn, ask questions, and support the team across various tasks.
  • Basic SQL Knowledge-able to run simple queries and interpret basic database structures.
    Entry-Level SQL Understanding -foundational familiarity with SQL; full proficiency not required.

Personal Attributes:

  • Detail-Oriented -maintains accuracy when handling equipment, documentation, and troubleshooting steps.
  • Customer-Focused -provides patient, clear, and supportive assistance to employees at all technical skill levels.
  • Proactive Learner -actively seeks opportunities to expand technical knowledge and improve processes.
  • Strong Time Management-able to prioritize multiple tasks and respond efficiently to daily support requests.

This posting is for an new vacancy. We are actively reviewing resumes for this open role.

Why Join Us?

  • We offer a comprehensive health and dental program and an annual bonus plan to all employees.
  • Innovative Environment: Be part of a forward-thinking team dedicated to optimizing logistics and operations.
  • Career Growth: Opportunities for professional development and career advancement within the company.
  • Supportive Culture: Work in a collaborative and supportive environment where your ideas and contributions are valued.
  • We offer an Employee Referral Program.
  • Opportunity to grow with a fast-growing logistics company.
  • Collaborate closely with leaders across multiple departments and regions
  • Dynamic and collaborative team environment.
  • Make a direct impact on the company's growth and success.

Compensation for this role is offered as a salary range and will vary depending on experience.