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Entry Level Help Desk Jobs in Texas (NOW HIRING)

System Protection Partners

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Entry Level IT Help Desk

Arlington, TX · On-site

$16 - $18/hr

A successful candidate for an entry-level IT Help Desk position should demonstrate the ability to: * Basic Technical Troubleshooting : Diagnose and resolve common hardware and software issues (e.g ...

New

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related ...

Semrush

Deal Desk Specialist (Deal Desk Team)

Dallas, TX

$70K - $100K/yr

This entry-level role will focus on learning and applying foundational deal desk processes, ensuring compliance with company policies, and providing administrative support to facilitate smooth deal ...

The 20

After-Hours IT Support Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

VPN connectivity * Entry-level server support * Hardware issues * Line of business support ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...

The 20

After-Hours IT Support Desk Technician

Plano, TX

$19.25 - $26/hr

VPN connectivity * Entry-level server support * Hardware issues * Line of business support ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...

White Lodging Careers

Front Desk Supervisor

Austin, TX · On-site

$16.75 - $21.75/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... This is an entry-level hotel leadership role for a hospitality professional who is ready to take ...

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Entry Level Help Desk information

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How much do entry level help desk jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for entry level help desk in Texas is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Texas? The most popular types of Help Desk jobs in Texas are:
What are popular job titles related to Entry Level Help Desk jobs in Texas? For Entry Level Help Desk jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Texas look for? The top searched job categories for Entry Level Help Desk jobs in Texas are:
What cities in Texas are hiring for Entry Level Help Desk jobs? Cities in Texas with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Texas as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,863 per year, or $21.6 per hour.
Entry Level IT Help Desk

Entry Level IT Help Desk

System Protection Partners

Arlington, TX • On-site

$16 - $18/hr

Full-time

Posted yesterday

New

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Job description

A successful candidate for an entry-level IT Help Desk position should demonstrate the ability to:

  1. Basic Technical Troubleshooting: Diagnose and resolve common hardware and software issues (e.g., printers, operating systems, network connectivity).
  2. Customer Service Skills: Communicate effectively with non-technical users, showing patience and clarity while guiding them through problem-solving steps.
  3. Remote Assistance: Provide support via phone, email, or remote access tools, often under pressure, while remaining calm and professional.
  4. Ticketing Systems: Use ticketing software (like CW PSA) to log, track, and manage service requests efficiently.
  5. Operating Systems Knowledge: Understand and support Windows, macOS, and sometimes Linux environments, especially for tasks like user account setup, password resets, and software installation.
  6. Basic Networking Knowledge: Address network issues related to Wi-Fi, routers, VPNs, and basic troubleshooting for network outages or slow connectivity.
  7. Prioritize Issues: Quickly identify the urgency and importance of issues and escalate more complex problems to higher-level support if needed.
  8. Documentation: Accurately document steps taken to resolve issues and update internal knowledge bases with solutions.
  9. Basic Security Practices: Assist with security measures like password resets, account lockouts, and basic malware/virus troubleshooting.
  10. Learning & Adaptability: Stay up-to-date with new technologies, tools, and best practices, and demonstrate a willingness to learn on the job.

Strong interpersonal skills, combined with foundational technical knowledge and an eagerness to improve, are key traits of a successful candidate in this role.

Company Description

Family-owned business and treated as such. We have close relationships with our employees and our clients.