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Entry Level Help Desk Jobs in Texas (NOW HIRING)

The 20 MSP

IT Support Desk Technician

Plano, TX · On-site

... Entry-level server support • Hardware issues • Line of business support Qualifications ... of professional help desk experience • Strong customer service skills • High attention to ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX

$16.25 - $18/hr

Launch Your IT Career With Hands-On Experience! Entry-Level IT Support Role - Full Training ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX

$16.25 - $18/hr

Launch Your IT Career With Hands-On Experience! Entry-Level IT Support Role - Full Training ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX

$16.25 - $18/hr

Launch Your IT Career With Hands-On Experience! Entry-Level IT Support Role - Full Training ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX

$16.25 - $18/hr

Launch Your IT Career With Hands-On Experience! Entry-Level IT Support Role - Full Training ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Semrush

Deal Desk Specialist (Deal Desk Team)

Dallas, TX · On-site

$70K - $100K/yr

This entry-level role will focus on learning and applying foundational deal desk processes, ensuring compliance with company policies, and providing administrative support to facilitate smooth deal ...

The 20

IT Support Desk Technician

Plano, TX · On-site

VPN connectivity * Entry-level server support * Hardware issues * Line of business support ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...

The 20

IT Support Desk Technician

Plano, TX · On-site

VPN connectivity * Entry-level server support * Hardware issues * Line of business support ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...

T1 Energy Inc.

Helpdesk Administrator

Austin, TX · On-site

They are seeking an entry-level Helpdesk Administrator to support their Automation & IT Engineering team by managing IT tasks, onboarding new hires, and ensuring access to necessary tools and ...

T1 Energy Inc.

Helpdesk Administrator

Austin, TX · On-site

They are looking for an entry-level Helpdesk Administrator to support the Automation & IT Engineering team, handling day-to-day IT tasks and onboarding new hires. Responsibilities : • Support new ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Texas

Entry Level Help Desk information

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How much do entry level help desk jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for entry level help desk in Texas is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Texas? The most popular types of Help Desk jobs in Texas are:
What are popular job titles related to Entry Level Help Desk jobs in Texas? For Entry Level Help Desk jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Texas look for? The top searched job categories for Entry Level Help Desk jobs in Texas are:
What cities in Texas are hiring for Entry Level Help Desk jobs? Cities in Texas with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you

Help Desk Support Technician

OWS Construction and Railroad Maintenance Ltd

Fort Worth, TX • On-site

$19.25 - $25.75/hr

Full-time

Re-posted 22 days ago

Job description

North American Rail Solutions (NARS) is seeking an enthusiastic and detail-oriented Entry-Level IT Help Desk Technician to join our team in the Dallas Fort Worth office. This individual will be responsible for providing technical support to end users via help desk tickets, telephone, and in-person requests.
MAJOR RESPONSIBILITIES
  • Responds to end-user requests for technical assistance by phone, email, and ticketing system to resolve issues in a quick and efficient manner
  • Troubleshoots and resolves basic computer, application, system, device, access or performance issues.
  • Researching and responding to user questions, and explaining complex fixes in plain language. Escalates issues to appropriate teams where necessary.
  • Instructs users how to use systems and applications for best practices and in compliance with IT policies.
  • Logs and maintains user requests and solutions in ticketing system.
  • Administers user accounts across country, such as resetting passwords, adding, and removing access (Office 365 portal).
  • Supports the installation and configuration of equipment system software
  • Provision end user devices such as laptops, tablets and phone equipment
  • Provides endpoint management including remote support, and patch management
  • Supports with the asset management and maintain product lifecycles
  • Supports server and network management
  • Utilizing network monitoring solution to support infrastructure and escalate when needed
  • Following standard operating procedures, and creating new procedures for resolutions, and when otherwise appropriate
  • Recording time accurately in ticketing system, including documenting issue resolution
  • Participating in projects to advance department goals
  • Participating in On-Call rotation to support staff outside of standard business hours
  • Administers SharePoint sites and manages permissions
  • Occasional travel required, up to 25%
  • Performs all other duties as assigned.

Education Required:
  • High School Diploma or GED required.

Work Experience Required:
  • 2+ years experience in similar help desk analyst role
  • 2+ years experience with hardware setup and configuration
  • Familiarity with Microsoft Autopilot and Copilot, SharePoint administration, and Office 365.

Skills & Knowledge Required:
  • Excellent communication skills, both written and verbal.
  • Analytical and multitasking skills, with the ability to prioritize tasks.
  • Knowledge of ITIL service management concepts
  • Time management and organization skills.
  • Strong interpersonal and customer service skills.
  • Ability to work independently and in a team environment

Thank you for your interest in this position and for taking the time to apply. We appreciate your patience as we review all applications. While we will provide updates as soon as they are available, please note that we may not be able to respond to all applicants individually.

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