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Help Desk Manager Jobs in Texas (NOW HIRING)

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the ...

Aalo Atomics

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Aalo Atomics, based in Austin, TX, invites applications for Fall 2026 Information Technology Intern - Level 1 Help Desk. Supported IT operations provide hands‐on experience in troubleshooting ...

Aalo Atomics

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Aalo Atomics, based in Austin, TX, invites applications for Fall 2026 Information Technology Intern - Level 1 Help Desk. Supported IT operations provide hands‐on experience in troubleshooting ...

Judge Group, Inc.

Tier 1 Help Desk Technician

Haslet, TX · On-site

$20 - $24/hr

Onsite panel interview with the IT Service Desk Manager and Help Desk Lead Offer Equal Opportunity Statement This company is committed to fostering an inclusive workplace and does not discriminate ...

Chenega MIOS

Help Desk Supervisor

San Antonio, TX · On-site

Help Desk Supervisor San Antonio, Texas (Remote) Are you ready to enhance your skills and build ... Monitor and manage Sensitive VIP customer escalations. * Support development and deployment of ...

Chronos Operations, LLC

Help Desk Supervisor San Antonio, Texas (Remote) Are you ready to enhance your skills and build ... Monitor and manage Sensitive VIP customer escalations. * Support development and deployment of ...

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of ...

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for the role of Help Desk Support Analyst. Below are the key details: Role Overview Provide first-level ...

Abacus Service Corporation

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Job Summary : Abacus Service Corporation is seeking a Help Desk Analyst to provide first level ... Helpdesk management software, and various mainframe-based software applications. • Applies ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Texas

Help Desk Manager information

See Texas salary details

$34.9K

$78.1K

$116K

How much do help desk manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for help desk manager in Texas is $78,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $93,200.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Texas?

The most popular types of Help Desk jobs in Texas are:

What are popular job titles related to Help Desk Manager jobs in Texas?

For Help Desk Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Texas look for?

The top searched job categories for Help Desk Manager jobs in Texas are:

What cities in Texas are hiring for Help Desk Manager jobs?

Cities in Texas with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 5% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $78,055 per year, or $37.5 per hour.

Help Desk Manager

Ferris Independent School District

Ferris, TX • On-site

Full-time

Posted 4 days ago

Job description

Position Type:
Technology
Date Posted:
8/26/2026
Location:
Ferris Administration Building
Please see the attachment for the job description for the HELP DESK MANAGER.
Attachment(s):
  • Help Desk Manager.pdf

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