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Help Desk Manager Jobs in Texas (NOW HIRING)

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the ...

Judge Group, Inc.

Tier 1 Help Desk Technician

Haslet, TX · On-site

$20 - $24/hr

Onsite panel interview with the IT Service Desk Manager and Help Desk Lead Offer Equal Opportunity Statement This company is committed to fostering an inclusive workplace and does not discriminate ...

Methodisthealthsystem

Help Desk Analyst

Dallas, TX

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of ...

Methodist Health System

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of ...

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for the role of Help Desk Support Analyst. Below are the key details: Role Overview Provide first-level ...

Purple Communications Inc

Help Desk Technician

Austin, TX · On-site

$18.75 - $25.50/hr

Helpdesk Technician Help Desk Technician ZP Better Together is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite ...

Greenhill School

Help Desk Associate

Addison, TX

$18 - $24.25/hr

Manage and maintain relationships between constituent records across applications and systems ... Document, track, prioritize, manage, and work customer requests using help desk software

HARRIS & HARRIS LTD

Help Desk Analyst

Coppell, TX · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk ... Communicates with management if they are unable to meet a deadline. * Maintain and update the ...

Chemicals Incorporated

Be Seen First

Help Desk Technician

Baytown, TX · On-site

$23 - $30/hr

Help Desk Technician I Location: Baytown, TX Position Summary The Help Desk Technician I provides ... Manage multiple tickets while maintaining timely communication and follow-up with users. · ...

Infojini Inc

Help Desk Support

Dallas, TX

$19.75 - $26.75/hr

Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned ... to management Strong electro-mechanical aptitude Experience using logic and methods to solve ...

Purple Communications, Inc

Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

The Help Desk Technician will provide fast technical assistance on company computer systems, ensuring a secure and stable computing environment for employees while troubleshooting and resolving ...

EspriGas

Help Desk Support

College Station, TX · On-site

$15.75 - $21.50/hr

Additionally, the Help Desk Support personnel will contribute to the overall efficiency and ... Familiarity with ERP or CRM systems - MS Business Central and Salesforce a plus Key Competencies

TEKsystems

Help Desk Analyst

Austin, TX · Hybrid

$23.25 - $24/hr

Help Desk Analyst Hybrid | Monday-Friday | Day Shift Our client is growing their Help Desk team and is looking for a reliable, customer‑focused IT professional who enjoys solving problems and ...

Leidos

Help Desk Specialist

San Antonio, TX · On-site

$59K - $106K/yr

Leidos currently has a need for a Help Desk Specialist responsible Support and sustain Air Force ... Manage and operate multi-user computer systems, including coordination with network engineers

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Contigo Technology LLC

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Help Desk Technician

Austin, TX · On-site

$40K - $45K/yr

At Contigo Technology, we are a leading Managed Services Provider (MSP) delivering IT services to ... We are seeking a highly organized and motivated Help Desk Technician to join our team. The ideal ...

Datamark, Inc.

Technical Help Desk Agent

El Paso, TX · On-site

$15.50 - $19.75/hr

Join Our Team as a Technical Help Desk Agent at DATAMARK in El Paso, Texas. We're looking for ... Troubleshoot website access issues, login failures, account management concerns, application errors ...

Leidos

Help Desk Specialist

San Antonio, TX · On-site

$59K - $106K/yr

Leidos currently has a need for a Help Desk Specialist responsible Support and sustain Air Force ... Manage and operate multi-user computer systems, including coordination with network engineers

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Texas

Help Desk Manager information

See Texas salary details

$34.9K

$78.1K

$116K

How much do help desk manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for help desk manager in Texas is $78,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $93,200.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Texas? The most popular types of Help Desk jobs in Texas are:
What are popular job titles related to Help Desk Manager jobs in Texas? For Help Desk Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Texas look for? The top searched job categories for Help Desk Manager jobs in Texas are:
What cities in Texas are hiring for Help Desk Manager jobs? Cities in Texas with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Texas as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $78,055 per year, or $37.5 per hour.

Help Desk Student Technician

University of the Incarnate Word

San Antonio, TX • On-site

$11/hr

Part-time

Re-posted 2 days ago

Job description

Position Details
Position Information
Position Title
Help Desk Student Technician
Academic Year
2026-2027
UIW Mission
University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.
Position Summary
The Help Desk Student Technician provides Level 1 phone and remote IT support to the UIW community on the Main Campus. The Help Desk Student Technician is also responsible for providing clients with Level 1 hardware and software support. The Help Desk Student Technician reports to the Help Desk Manager.
This is a student position open to current UIW students who may be hired through the Federal Work-Study Program or student employment.
Essential Functions
  • Perform both, walk-in and over the phone, support for both PC and Mac systems.
  • Perform account access. password resets, and unlocks accounts for the user.
  • Receive incoming calls and walk-in help requests and document daily task in the tracking system.
  • Logically troubleshoot common support issues.
  • Provide communication on all escalated issues to management and other support teams.
  • Reset passwords for end-users and unlock user accounts.
  • Perform other duties as assigned.

Qualifications
Knowledge Skills and Abilities
  • Provide excellent interpersonal skills/customer service skills.
  • Provide excellent verbal, written, and listening skills.
  • Ability to work effectively with individuals from diverse communities and cultures.
  • Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA

Required Education
Current UIW student approved and eligible to participate in the Federal Work-Study program.
Required Work Experience
Previous experience customer service or related field.
Preferred Qualifications
  • Hardware/software experience.
  • Experience with MS Office Suite and Windows and Mac.

Required Certifications, Licenses or Registrations
None.
Work Hours
Help Desk hours:
  • Spring & Fall: Monday - Thursday 7AM to 9PM; Friday 7 AM to 5 PM; Sat 10am to 2pm.
  • Summer/Spring/Winter: Monday - Friday 7 AM to 5 PM; Sat 10am to 2pm.
  • Various shifts are available with availability to work around course schedule.

Physical Demands
Ability to lift up to 50lbs. move related equipment such as computers, monitors and navigate a freight elevator.

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