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Help Desk Manager Jobs in Texas (NOW HIRING)

Lee College

Help Desk Technician

Baytown, TX · On-site

$44K - $46K/yr

The Help Desk Technician will coordinate between departments for IT technical support along with the Service Desk Manager. Essential Duties & Responsibilities * Provide password and network account ...

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the ...

Judge Group, Inc.

Tier 1 Help Desk Technician

Haslet, TX · On-site

$20 - $24/hr

Onsite panel interview with the IT Service Desk Manager and Help Desk Lead Offer Equal Opportunity Statement This company is committed to fostering an inclusive workplace and does not discriminate ...

OculusIT

Help Desk Analyst

Kerrville, TX · On-site

$17.75 - $24.50/hr

Manage Help Desk and all customer services for the University and on behalf of the client, including providing oversight of the technology service, ticketing system, managing intake, assignment and ...

Tstc

$20 - $27.25/hr

The Help Desk Analyst will manage multiple priorities; follow through on open tickets to completion, and escalate problems as appropriate following Help Desk procedures. Essential Functions * Respond ...

Methodist Health System

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of ...

Methodisthealthsystem

Help Desk Analyst

Dallas, TX

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of ...

New

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for the role of Help Desk Support Analyst. Below are the key details: Role Overview Provide first-level ...

The Exchange

Help Desk Support IV

Dallas, TX · On-site

$19.75 - $26.75/hr

Provides management reports on the IT Help Desk process as needed. Competent in handling the work of the IT Help Desk. Safeguards physical access to Exchange restricted data, processes and services.

Exchange Careers

Help Desk Support IV

Dallas, TX · On-site

$19.75 - $26.75/hr

Provides management reports on the IT Help Desk process as needed. Competent in handling the work of the IT Help Desk. Safeguards physical access to Exchange restricted data, processes and services.

The Exchange

Help Desk Support IV

Dallas, TX · On-site

$19.75 - $26.75/hr

Provides management reports on the IT Help Desk process as needed. Competent in handling the work of the IT Help Desk. Safeguards physical access to Exchange restricted data, processes and services.

Exchange

Help Desk Support IV

Dallas, TX · On-site

$19.75 - $26.75/hr

Provides management reports on the IT Help Desk process as needed. Competent in handling the work of the IT Help Desk. Safeguards physical access to Exchange restricted data, processes and services.

The Exchange

Help Desk Support IV

Dallas, TX · On-site

$19.75 - $26.75/hr

Provides management reports on the IT Help Desk process as needed. Competent in handling the work of the IT Help Desk. Safeguards physical access to Exchange restricted data, processes and services.

The Exchange

Help Desk Support IV

Dallas, TX · On-site

$19.75 - $26.75/hr

Provides management reports on the IT Help Desk process as needed. Competent in handling the work of the IT Help Desk. Safeguards physical access to Exchange restricted data, processes and services.

The Exchange

Help Desk Support IV

Dallas, TX · On-site

$19.75 - $26.75/hr

Provides management reports on the IT Help Desk process as needed. Competent in handling the work of the IT Help Desk. Safeguards physical access to Exchange restricted data, processes and services.

Purple Communications Inc

Help Desk Technician

Austin, TX · On-site

$18.75 - $25.50/hr

Helpdesk Technician Help Desk Technician ZP Better Together is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite ...

HARRIS & HARRIS LTD

Help Desk Analyst

Coppell, TX · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk ... Communicates with management if they are unable to meet a deadline. * Maintain and update the ...

Greenhill School

Help Desk Associate

Addison, TX

$18 - $24.25/hr

Manage and maintain relationships between constituent records across applications and systems ... Document, track, prioritize, manage, and work customer requests using help desk software

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Texas

Help Desk Manager information

See Texas salary details

$34.9K

$78.1K

$116K

How much do help desk manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for help desk manager in Texas is $78,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $93,200.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Texas? The most popular types of Help Desk jobs in Texas are:
What are popular job titles related to Help Desk Manager jobs in Texas? For Help Desk Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Texas look for? The top searched job categories for Help Desk Manager jobs in Texas are:
What cities in Texas are hiring for Help Desk Manager jobs? Cities in Texas with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Texas as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $78,055 per year, or $37.5 per hour.
Help Desk Technician

Help Desk Technician

Lee College

Baytown, TX • On-site

$44K - $46K/yr

Full-time

Posted 12 days ago

Job description

Location : Main Campus - Baytown, TX
Job Type: Full-Time
Job Number: FY2300708
Division: Information Technology
Department: IT - Help Desk
Opening Date: 07/14/2026
Closing Date: 7/28/2026 11:59 PM Central
Position Overview
Starting Salary Range is $44,116.80 - $46,367. The initial salary offer is commensurate with education and related work experience.
The Help Desk Technician is responsible for providing first level technical assistance and support related to account and computer troubleshooting for students, faculty, and staff. This position will provide first call resolution as much as possible for computer system issues including software and occasional hardware issues for Lee College owned computers. The Help Desk Technician will coordinate between departments for IT technical support along with the Service Desk Manager.
Essential Duties & Responsibilities
  • Provide password and network account assistance for students, faculty, and staff via phone, remote, email, and in person.
  • Provide first level computer troubleshooting support for faculty and staff via phone remote, email, and in person.
  • Troubleshoot computer operating systems, software, and occasionally hardware of Lee College owned machines.
  • Utilize the current ticketing system to document all issues and calls that are received.
  • Escalate issues from customers to the appropriate team with necessary background information when unable to resolve issues over the phone.
  • Provide additional support to technicians in the form of research and information discovery.
  • Research and organize information with regards to reoccurring problems and issue resolution.

Additional Duties & Responsibilities
  • Assist Service Desk Manager with research and information discovery for technical issues and projects.
  • Perform other duties as assigned.

Minimum Education, Experience, Knowledge, Skills & Abilities
  • Associate's (or higher) degree in a related field or successful completion of sixty (60) college credit hours.
  • One (1) year of experience in a Help Desk or Call Center role.
  • Basic to intermediate knowledge of Windows 7/10, Microsoft Office 2013 and above, Mac OSX systems, etc.
  • Basic computer hardware and software troubleshooting skills.
  • Excellent communication skills, both oral and written.
  • Excellent customer service skills.
  • Must be available to work evenings and weekends as needed.
Preferred Qualifications:
  • Cybersecurity experience preferred.

Lee College does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, veteran status, genetic information or any other basis protected by law.
01
Do you have an Associate's (or higher) degree in a related field, or have you successfully completed sixty (60) college credit hours from an accredited college or university?
  • Yes
  • No

02
Do you have one (1) year of experience in a Help Desk or Call Center role?
  • Yes
  • No

03
Do you have basic to intermediate knowledge of Windows 7/10, Microsoft Office 2013 and above, Mac OSX systems, etc.?
  • Yes
  • No

04
Do you have basic computer hardware and software troubleshooting skills?
  • Yes
  • No

05
Are you available to work evenings and weekends as needed?
  • Yes
  • No

06
Do you have cybersecurity experience?
  • Yes
  • No

Required Question

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