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Help Desk Manager Jobs in Texas (NOW HIRING)

Leidos

Help Desk Specialist

San Antonio, TX · On-site

$59K - $106K/yr

Leidos currently has a need for a Help Desk Specialist responsible Support and sustain Air Force ... Manage and operate multi-user computer systems, including coordination with network engineers

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in Dallas, TX. Description: This exciting opportunity will assist in building and being part of a Global IT ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in Dallas, TX. Description: This exciting opportunity will assist in building and being part of a Global IT ...

Datamark, Inc.

Technical Help Desk Agent

El Paso, TX

$15.50 - $19.75/hr

Join Our Team as a Technical Help Desk Agent at DATAMARK in El Paso, Texas. We're looking for ... Troubleshoot website access issues, login failures, account management concerns, application errors ...

Datamark, Inc.

Technical Help Desk Agent

El Paso, TX · On-site

$15.50 - $19.75/hr

Join Our Team as a Technical Help Desk Agent at DATAMARK in El Paso, Texas. We're looking for ... Troubleshoot website access issues, login failures, account management concerns, application errors ...

ettain group

Help Desk

Irving, TX · On-site

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining educational activities and lifelong values with fun. The company believes - and, through over a ...

CITIZENS STATE BANK

Help Desk Technician

Somerville, TX

$24.25 - $36.37/hr

... and management perform mission-critical work. * Identify, diagnose, troubleshoot, and resolve ... Prior help desk, technical support, network support, systems support, or related IT experience ...

New

Curative HR LLC

Sr. Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

The ideal candidate has approximately 4+ years of progressive IT support experience, including hands-on ownership of help desk tooling, workflow automation, knowledge management, endpoint ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

The ideal candidate has approximately 4+ years of progressive IT support experience, including hands-on ownership of help desk tooling, workflow automation, knowledge management, endpoint ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$95K - $110K/yr

The ideal candidate has approximately 4+ years of progressive IT support experience, including hands-on ownership of help desk tooling, workflow automation, knowledge management, endpoint ...

RAE Security

Help Desk Technician/Dispatcher

Houston, TX · On-site

$19 - $25.75/hr

We are seeking a dynamic and enthusiastic Help Desk Technician/ Dispatcher to join our team. This ... Act as a dispatcher, managing and assigning tasks to the appropriate technical team members based ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Yardi Help Desk Support About Assetsoft: Assetsoft is a global technology consulting firm ... investment management, and property technology sectors. With a dedicated focus on enterprise ...

krg technology inc

Help desk

San Antonio, TX

$18 - $24.25/hr

Company Description Vignesh C KRG Technologies Inc. 25000 | Avenue Stanford | Suite # 243 | Valencia, CA 91355 Phone : 661-367-8000 EXT- 405 | vignesh.c at krgtech.com Rotational Shift 5-7 yrs exp ...

PROLIM Global Corporation

Help Desk 1

Austin, TX · On-site

$19.75 - $26.75/hr

PROLIM (www.prolim.com) is currently seeking Help Desk 1 for one of our top Client for Location ... management. SKILLS AND QUALIFICATIONS * Experience delivering superior customer service (written ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Texas

Help Desk Manager information

See Texas salary details

$34.9K

$78.1K

$116K

How much do help desk manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for help desk manager in Texas is $78,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $93,200.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Texas? The most popular types of Help Desk jobs in Texas are:
What are popular job titles related to Help Desk Manager jobs in Texas? For Help Desk Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Texas look for? The top searched job categories for Help Desk Manager jobs in Texas are:
What cities in Texas are hiring for Help Desk Manager jobs? Cities in Texas with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $78,055 per year, or $37.5 per hour.

Help Desk Specialist

Leidos

San Antonio, TX • On-site

$59K - $106K/yr

Full-time

Posted 10 days ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

77th of 485 rated business services

Job description

Leidos currently has a need for a Help Desk Specialist responsible Support and sustain Air Force Cyber Vulnerability Assessment/Hunter (CVAH) Weapon System for a DOD customer in San Antonio TX. This individual will help ascertain the nature of the support request, resolve issues where possible, and escalate to the appropriate work group, when necessary. The technician will be responsible for documenting all work in the customers service management system.
Primary Responsibilities:
  • Receive and conduct inbound/outbound calls providing technical support to the customer .
  • Communicate well with Executives, Managers, Peers, and Customers.
  • Work in hybrid multi-location operations team administering existing production environment.
  • Support and sustain Air Force Cyber Vulnerability Assessment/Hunter (CVAH) Weapon System
  • Direct/ Lead weapons system configuration, preventative maintenance, issues, and inspections
  • Manage and operate multi-user computer systems, including coordination with network engineers
  • Develop policies for and effectively manage weapon system resources, including CPU usage, disk usage, and response times to maintain operating efficiency
  • Work with vendors, the Government, carriers, and technical staff on network implementation, troubleshooting, optimization and ongoing management
  • Test and validate deployment of security patches and software upgrades, non-disruptive whenever possible, in a lab environment, then prepare detail instructions for operations to perform those activities in production
  • Support tickets and manage incidents, service requests, and problems through their full life cycle.
  • Perform incident analysis to determine possible cause and potential fix.
  • Develop, implement, and monitor policies and standards for allocation related to the use of computing resources
  • Work under little to no supervision, providing solutions to high-level technical problems of system-wide scope or complexity
  • Document status updates and communicate to necessary parties.
  • Document troubleshooting steps and knowledge articles for Help Desk teams.

Basic Qualifications:
  • Bachelor's degree and a minimum 2 years of experience in Windows System Administration, additional years of experience will be considered in lieu of degree or a masters.
  • Obtain a baseline 8570 certification [(IAT Level II) CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP].
  • Requires basic knowledge of and ability to apply principles, theories, and concepts of narrow technical domain.
  • Familiar with ticketing systems and the value of good documentation
  • Competent in essential administration concepts around Active Directory, Group Policy, Windows Server 2012, 2016, 2019.
  • Proven knowledge with Microsoft Exchange, SharePoint, or M365.
  • Familiar with solving simple, routine technical problems following established procedures and policies.
  • Basic knowledge of scripting with PowerShell.
  • A US Citizen who can obtain a DoD secret clearance.

Preferred Qualifications:
  • Familiarization with ServiceNow Platform.
  • Certified in Microsoft technologies.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
July 30, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $59,150.00 - $106,925.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

Social media

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