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Night Help Desk Jobs (NOW HIRING)

MyFlorida

Help Desk Analyst - 31001807

Tallahassee, FL

$50K/yr

Help Desk Analyst - 31001807 Pay Plan: CS Exempt (EOG) Position Number: 31001807 Salary: $50,275.20 ... Work overtime, night shift, and weekends as required by operational demands or emergency status.

New

St John's Preparatory School

Help Desk Technician

Danvers, MA · On-site

$21.25 - $28.50/hr

There will be expectations for night and weekend work at overtime pay. Skills and CompetenciesEnd ... Experience working in an IT help desk or IT Service Management (ITSM) environment.Familiarity with ...

Amatriot Group, LLC

Help Desk Technician

Tampa, FL

$50K - $53K/yr

... Help Desk Technician to join the team at MacDill AFB in Tampa, Florida. This high-visibility ... This position requires shift work, which could include day, afternoon, or night shifts, as well as ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... May require early morning, night, and weekend work assignments; Interaction with contracted ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full-time position. Schedule: Monday - Friday from 2:00 PM to 10:30 PM Location:

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full-time position. Schedule: Monday - Friday from 2:00 PM to 10:30 PM Location:

PSI Pax

Junior Help Desk Agent (2843)

Patuxent River, MD · On-site

$19.25 - $24.50/hr

Must have the ability to work a flexible schedule, which may include night shifts, weekends, and ... Tier 1 Help Desk experience is a plus. Education Requirements: Must have a High School Diploma/ GED ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

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Night Help Desk information

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$27

How much do night help desk jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for night help desk in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are some unique challenges faced by night help desk professionals, and how can they effectively manage them?

Night Help Desk professionals often encounter unique challenges such as working independently with limited immediate supervision and handling high-priority incidents when fewer resources may be available. Adapting to overnight hours can also impact alertness and communication with daytime teams. Effective management of these challenges involves developing strong troubleshooting skills, maintaining clear documentation for seamless handovers, and utilizing collaboration tools to stay connected with colleagues across shifts. Proactive communication and time management are key to ensuring smooth operations and customer satisfaction during nocturnal hours.

What is a night help desk?

Night Help Desk jobs involve providing technical support and assistance to users during overnight hours. These professionals typically answer phone calls, respond to emails, and resolve issues related to computer systems, software, and network connectivity. Working at night, they ensure that organizations have continuous IT support, helping to minimize downtime and address urgent problems outside of regular business hours.

What is the difference between Night Help Desk vs Night IT Support?

AspectNight Help DeskNight IT Support
CredentialsTypically requires help desk certifications or basic IT knowledgeOften requires technical certifications like CompTIA A+ or Network+
Work EnvironmentHelp desk centers, call centers, or remote supportIT departments, data centers, or remote troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsTech companies, managed service providers, corporate IT teams
Search & Comparison IntentPeople comparing entry-level support rolesIndividuals seeking technical troubleshooting roles at night

Night Help Desk and Night IT Support roles share similarities in credentials and work environment, but Night IT Support often requires more technical certifications and involves more complex troubleshooting tasks. Both roles serve as critical support functions in IT, primarily during night shifts, but differ in scope and technical depth.

What skills and qualifications are needed to thrive as a night help desk professional?

To thrive as a Night Help Desk professional, you need strong troubleshooting abilities, familiarity with IT systems, and typically a degree or certification in information technology or a related field. Proficiency with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving technical issues efficiently. Excellent communication, patience, and problem-solving skills help you support users and remain effective during overnight shifts. These competencies ensure quick, reliable technical support and maintain operational continuity for organizations during off-hours.
More about Night Help Desk jobs
What cities are hiring for Night Help Desk jobs? Cities with the most Night Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Night Help Desk jobs? States with the most job openings for Night Help Desk jobs include:
Night Help Desk jobs near you
Infographic showing various Night Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Help Desk Representative

Expert Technology Services

Phoenix, AZ • On-site

$17.50 - $22.25/hr

Contractor

Re-posted 10 days ago

Job description

Help Desk Representative

Location: Phoenix, AZ (On-site)
Duration: 6 Months (with possibility of extension)
Hours: 40 hours/week
Shift: Night Shift – 11:00 PM to 7:00 AM
Billing Type: Hourly
Work Authorization: United States
Start Date: Tentatively 06/01/2026 (dependent on interviews, onboarding, and PO issuance)

Position Overview

The Arizona Department of Public Safety (AZDPS), Technical Services Division (TSD), is seeking a Help Desk Representative to provide technical support services in a fast-paced, mission-critical environment. This role is 100% on-site and requires working the overnight shift from 11:00 PM to 7:00 AM at AZDPS facilities in Phoenix, AZ.

The ideal candidate will demonstrate strong technical troubleshooting skills, excellent customer service abilities, and the capability to perform under high-pressure or time-sensitive situations.

Key Responsibilities
  • Answer incoming calls and provide first-level IT support to end users.
  • Perform triage and troubleshooting for complex technical issues, including:
    • Internet connectivity
    • PC/Desktop systems
    • Printers and peripheral devices
  • Assist with:
    • Active Directory password resets
    • VPN tunnel configuration and connectivity issues
  • Deliver excellent customer service, including in high-stress or contentious situations.
  • Coordinate with vendors to identify root cause issues and facilitate resolution.
  • Communicate system outages and service disruptions to leadership.
  • Collaborate with Tier II and Tier III support teams to keep users informed of progress and resolution status.
  • Document incidents and resolutions according to established procedures.
Required Skills & Qualifications
  • Previous IT Help Desk experience.
  • Willingness and ability to work the overnight shift (11:00 PM – 7:00 AM).
  • Strong troubleshooting and customer service skills.
  • Ability to work on-site and be available for in-person interviews.
  • Ability to start within two weeks of offer.
Preferred Qualifications
  • CompTIA A+ certification.
  • Prior experience working with AZDPS, DPS, or a law enforcement agency.
Security & Compliance Requirements
  • Background check and drug screening required (HireRight must be used).
  • Security clearance requirements may apply per agency policy.
Candidate Requirements
  • Local candidates only — must already reside in the Phoenix, AZ area at time of submission.
  • Resume must clearly state current location; resumes without location will not be considered.
  • Must be available for in-person interviews within one week of posting close date.
Work Location

AZDPS Facility
2010 W. Encanto Blvd.
Phoenix, AZ 85009

Position Description:

IT Help Desk Operator: Position is 100% on site at 2010 W. Encanto Blvd. from 11pm-7am. Local Only Answering incoming calls for IT-related support. Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc. Assist with Active Directory password resets, VPN tunnel configurations, etc. Provide excellent customer service in high stress or contentious situations. Work with vendors to identify root cause issues. Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.