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Night Help Desk Jobs (NOW HIRING)

ASM Research

Help Desk Agent - Night

San Antonio, TX · On-site

$14.75 - $18.75/hr

These roles are night shift, 11P-8A. Please note this is a 24x7x365 help desk so candidates will be expected to work a weekend shift and holiday work will be required on a rotating basis. Basic ...

ASM Research

Help Desk Lead I - Night

San Antonio, TX · On-site

Manages the team while overseeing the daily operation of the Help Desk. Responsible for personnel management, including mentoring of junior team members, daily supervision and assigning of tasks, and ...

GITI TIRE USA LTD

IT Help Desk

Richburg, SC · On-site

Night Shift Summary: The IT Help Desk position is responsible for providing technical assistance and support for computer systems, hardware, software, networking, and related technology used ...

Spark by Hilton

Night Auditor

Albuquerque, NM · On-site

$16/hr

Are you a natural Night Owl and like to help people and make people feel welcomed? The Spark by ... Previous front desk or night audit experience preferred * Must be able to pass a criminal records ...

New

Farmers Bank

Help Desk Technician I

Magnolia, AR · On-site

$19.25 - $26/hr

The Help Desk Technician 1 is responsible for providing day-to-day operational support to end users ... Equivalent of four years in high school, plus night, trade extension, or correspondence school ...

MyFlorida

Help Desk Analyst - 31001807

Tallahassee, FL · On-site

$50K/yr

Help Desk Analyst - 31001807 Pay Plan: CS Exempt (EOG) Position Number: 31001807 Salary: $50,275.20 ... Work overtime, night shift, and weekends as required by operational demands or emergency status.

Ampcus Inc

IT Help Desk

Louisville, KY · On-site

... night, weekends, to meet support and staffing needs. • Provide stellar customer service to our ... Preferred : • Some college preferred. • Minimum of 1 of year previous help desk/call center ...

Amatriot Group, LLC

Help Desk Technician

Tampa, FL

$50K - $53K/yr

... Help Desk Technician to join the team at MacDill AFB in Tampa, Florida. This high-visibility ... This position requires shift work, which could include day, afternoon, or night shifts, as well as ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... May require early morning, night, and weekend work assignments; Interaction with contracted ...

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Night Help Desk information

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$13

$19

$27

How much do night help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for night help desk in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a night help desk?

Night Help Desk jobs involve providing technical support and assistance to users during overnight hours. These professionals typically answer phone calls, respond to emails, and resolve issues related to computer systems, software, and network connectivity. Working at night, they ensure that organizations have continuous IT support, helping to minimize downtime and address urgent problems outside of regular business hours.

What skills and qualifications are needed to thrive as a night help desk professional?

To thrive as a Night Help Desk professional, you need strong troubleshooting abilities, familiarity with IT systems, and typically a degree or certification in information technology or a related field. Proficiency with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving technical issues efficiently. Excellent communication, patience, and problem-solving skills help you support users and remain effective during overnight shifts. These competencies ensure quick, reliable technical support and maintain operational continuity for organizations during off-hours.

What are some unique challenges faced by night help desk professionals, and how can they effectively manage them?

Night Help Desk professionals often encounter unique challenges such as working independently with limited immediate supervision and handling high-priority incidents when fewer resources may be available. Adapting to overnight hours can also impact alertness and communication with daytime teams. Effective management of these challenges involves developing strong troubleshooting skills, maintaining clear documentation for seamless handovers, and utilizing collaboration tools to stay connected with colleagues across shifts. Proactive communication and time management are key to ensuring smooth operations and customer satisfaction during nocturnal hours.

What is the difference between Night Help Desk vs Night IT Support?

AspectNight Help DeskNight IT Support
CredentialsTypically requires help desk certifications or basic IT knowledgeOften requires technical certifications like CompTIA A+ or Network+
Work EnvironmentHelp desk centers, call centers, or remote supportIT departments, data centers, or remote troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsTech companies, managed service providers, corporate IT teams
Search & Comparison IntentPeople comparing entry-level support rolesIndividuals seeking technical troubleshooting roles at night

Night Help Desk and Night IT Support roles share similarities in credentials and work environment, but Night IT Support often requires more technical certifications and involves more complex troubleshooting tasks. Both roles serve as critical support functions in IT, primarily during night shifts, but differ in scope and technical depth.

What jobs do people do at night?

Night Help Desk jobs typically involve providing technical support, customer service, or troubleshooting assistance during overnight hours. These roles often require strong communication skills, familiarity with support tools, and the ability to work independently in a quiet environment. Common industries include IT, healthcare, security, and hospitality.
More about Night Help Desk jobs

What cities are hiring for Night Help Desk jobs?

Cities with the most Night Help Desk job openings:

What are the most commonly searched types of Help Desk jobs?

The most popular types of Help Desk jobs are:

What states have the most Night Help Desk jobs?

States with the most job openings for Night Help Desk jobs include:

Night Help Desk jobs near you
Infographic showing various Night Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Help Desk Agent - Night

ASM Research

San Antonio, TX • On-site

$14.75 - $18.75/hr

Full-time

Posted 20 days ago

Key responsibilities

  • Provide support through customer tickets, ensuring timely and accurate resolutions.

  • Troubleshoot issues remotely using internal dashboards and generative AI tools.

  • Collaborate cross-functionally and share best practices to improve systems, efficiency, and customer experience.

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

33rd of 226 rated it services

Job description

What You'll Do
As a valued member of the Enterprise AI Support team, you will:
  • Provide world-class support through customer tickets, ensuring timely and accurate resolutions.
  • Troubleshoot issues remotely using internal dashboards and generative AI tools.
  • Identify opportunities to enhance systems, efficiency, and customer experience.
  • Collaborate cross-functionally and share best practices to strengthen the knowledge base.
  • Continuously learn and adapt to emerging technologies.
  • These roles are night shift, 11P-8A. Please note this is a 24x7x365 help desk so candidates will be expected to work a weekend shift and holiday work will be required on a rotating basis.

Basic Qualifications
  • Minimum 1 year of experience in a help desk, technical support, or customer support role
  • High School Diploma or equivalent
  • Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed)
  • Strong written communication, analytical thinking, and multitasking skills
  • US Citizen with the ability to obtain a secret security clearance
  • IAT level I certification (A+ or Network+) or able to obtain within 3 months

Preferred Qualifications
  • Technical or customer support experience in a digital or SaaS environment
  • Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool
  • Familiarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSON
  • Post-secondary education in Technology, Computer Science, or a related field an asset
  • Tech-savvy, with the ability to learn and apply new tools quickly
  • Excellent problem-solving and decision-making abilities

Professional Skills
  • Analytical and solution-oriented mindset
  • Excellent communication and interpersonal skills
  • Adaptability and flexibility in a fast-paced environment
  • High attention to detail and precision in troubleshooting
  • Team player who thrives in a collaborative, high-performing environment

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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