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Night Help Desk Jobs (NOW HIRING)

Lender Service Provider LLC

IT Help Desk I

Fairfax, VA · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... night and weekend work. Participation in a rotating on call schedule is required (1 week, every 8 ... Help desk: 1 year (Preferred) * Customer Service: 1 year (Preferred) * Office 365: 1 year ...

Posted today

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Akima

$34.46 - $39.27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ASE is seeking a Help Desk Technician for a temporary night-shift position in Honolulu, HI, with the potential to transition into a permanent role. The scheduled hours are 2:00 a.m. to 10:00a.m. The ...

New

Unioncollege

Library Services Desk Manager

Schenectady, NY · On-site

$26 - $28/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... late night hours, 24/7 final exam periods, holidays when classes are in session, and during ... Communicates with ITS Help Desk staff, faculty, and staff outside of the Library in order to ...

Union College

Library Services Desk Manager

Schenectady, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... late night hours, 24/7 final exam periods, holidays when classes are in session, and during ... Communicates with ITS Help Desk staff, faculty, and staff outside of the Library in order to ...

Kane is Able

Sr. Help Desk Technician

West Jordan, UT

$65K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support ... Night Shift, 7:00 PM- 04:00 AM, Monday - Friday Work Travel: limited travel based on business needs ...

ID Logistics

Sr. Help Desk Technician

West Jordan, UT · On-site

$65K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support ... Night Shift, 7:00 PM - 04:00 AM, Monday - Friday Work Travel: limited travel based on business ...

GovernmentJobs.com

Night Desk Monitor

Hampton, VA · On-site

$16.75 - $21.50/hr

Night Desk Monitor The Office of Residence Life and Housing has an immediate opening for a Night Desk Monitor. The Night Desk Monitor will work under the supervision of the Director of Residence Life ...

PSI Pax

Help Desk Agent (On-call)(2887)

Patuxent River, MD · On-site

$19.25 - $24.50/hr

PSI Pax, Inc. has an exciting opportunity for a Help Desk Agent (On-Call) to support our government ... Must have the ability to work a flexible schedule, which may include night shifts, weekends, and ...

Hogan

IT Help Desk Analyst

Saint Louis, MO

Updates Help Desk tickets with appropriate updates on activities and closes tickets with resolution ... Participate in after hours on-call rotation to ensure night and weekend crews are properly ...

Hogan

IT Help Desk Analyst

Saint Louis, MO · On-site

Updates Help Desk tickets with appropriate updates on activities and closes tickets with resolution ... Participate in after hours on-call rotation to ensure night and weekend crews are properly ...

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Night Help Desk information

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How much do night help desk jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for night help desk in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are some unique challenges faced by night help desk professionals, and how can they effectively manage them?

Night Help Desk professionals often encounter unique challenges such as working independently with limited immediate supervision and handling high-priority incidents when fewer resources may be available. Adapting to overnight hours can also impact alertness and communication with daytime teams. Effective management of these challenges involves developing strong troubleshooting skills, maintaining clear documentation for seamless handovers, and utilizing collaboration tools to stay connected with colleagues across shifts. Proactive communication and time management are key to ensuring smooth operations and customer satisfaction during nocturnal hours.

What is a night help desk?

Night Help Desk jobs involve providing technical support and assistance to users during overnight hours. These professionals typically answer phone calls, respond to emails, and resolve issues related to computer systems, software, and network connectivity. Working at night, they ensure that organizations have continuous IT support, helping to minimize downtime and address urgent problems outside of regular business hours.

What is the difference between Night Help Desk vs Night IT Support?

AspectNight Help DeskNight IT Support
CredentialsTypically requires help desk certifications or basic IT knowledgeOften requires technical certifications like CompTIA A+ or Network+
Work EnvironmentHelp desk centers, call centers, or remote supportIT departments, data centers, or remote troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsTech companies, managed service providers, corporate IT teams
Search & Comparison IntentPeople comparing entry-level support rolesIndividuals seeking technical troubleshooting roles at night

Night Help Desk and Night IT Support roles share similarities in credentials and work environment, but Night IT Support often requires more technical certifications and involves more complex troubleshooting tasks. Both roles serve as critical support functions in IT, primarily during night shifts, but differ in scope and technical depth.

What skills and qualifications are needed to thrive as a night help desk professional?

To thrive as a Night Help Desk professional, you need strong troubleshooting abilities, familiarity with IT systems, and typically a degree or certification in information technology or a related field. Proficiency with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving technical issues efficiently. Excellent communication, patience, and problem-solving skills help you support users and remain effective during overnight shifts. These competencies ensure quick, reliable technical support and maintain operational continuity for organizations during off-hours.
More about Night Help Desk jobs
What cities are hiring for Night Help Desk jobs? Cities with the most Night Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Night Help Desk jobs? States with the most job openings for Night Help Desk jobs include:
Night Help Desk jobs near you
Infographic showing various Night Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

IT Help Desk I

Lender Service Provider LLC

Fairfax, VA • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 hours ago

Posted today

Job description

IT Help Desk I

Merrifield, VA

Description

You are our competitive advantage. Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive. Since 2011, our innovative structure and unique market positioning has offered personal and professional development opportunities that are unrivaled in the industry. Whether you are just launching your career or are looking to enhance your experience, your future begins at Lenderworks®.

Lenderworks’ mortgage services platform encompasses the areas of Secondary Marketing, Post Closing, Servicing, Compliance, Quality Control, Finance/Accounting, IT, Solutions Development and Business Systems.

Lenderworks is currently seeking a Help Desk Technician, located within a commutable distance to a Fairfax, VA office. Your primary focus will be providing end-user troubleshooting and support to both internal and external users.

Requirements

Job Responsibilities:

  • Provide front line technical support for all technical user requests through email, phone and in person
  • Respond to basic IT requests such as password resets, peripheral configurations, desktop/laptop/iPad/iPhone configurations, software installations, and hardware repair
  • Support common enterprise software solutions including Microsoft Office 365 and Adobe suite
  • Onboarding, including account creation, equipment provisioning, and new user training/onboarding meetings essential for the new employee to get started in their role
  • Image hardware for new and existing users
  • Maintain hardware inventory and stockroom
  • Hardware decommissioning, repairs, and maintenance
  • Identify reoccurring and/or advanced issues and direct them to the appropriate department for resolution
  • Guide users through complex steps to resolve issues in a friendly and polite manner
  • Maintain detailed notes and documentation
  • Support and perform basic troubleshooting of Encompass, a mortgage management solution by Ellie Mae

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Requirements

  • 2 years' experience in corporate IT
  • This position is mission essential and may require occasional night and weekend work. Participation in a rotating on call schedule is required (1 week, every 8 weeks)
  • Knowledge of computer and/or network security systems, and security concepts
  • Ability to install, configure and maintain personal computers, networks, and related hardware and software
  • Exceptional troubleshooting skills
  • Strong written and oral communication skills
  • Strong customer service
  • Reliable personal transportation

Desired:

  • Associates or Bachelor's degree in Information Technology related field
  • IT Certifications (e.g. A+, Security+, Network+, Microsoft 365 fundamentals)
  • Self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, and the ability to coordinate multiple, concurrent tasks in an effective manner
  • Ability to learn and support new systems and applications

Familiarity with the following applications and operating systems preferred:

  • Office 365
  • Active Directory
  • Microsoft Intune/Autopilot
  • Ticketing System (Spiceworks, ConnectWise, ZenDesk, etc)
  • Remote Connectivity tools (LogMeIn, GoToAssist, ScreenConnect)
  • Encompass 360/Encompass LOS

Experience:

  • Help desk: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Office 365: 1 year (Preferred)
  • Windows 10: 1 year (Preferred)

If you want to be part of a groundbreaking team that supports successful and profitable mortgage companies, then Lenderworks is the team for you!

Please see our website at www.Lenderworks.com

We are an Equal Opportunity Employer

No Phone Calls or Recruiters Please

All applicants must be eligible to work in the United States, as we do not provide sponsorship of H1 visas.